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Aws Technical Support Jobs (NOW HIRING)

StarTree

Technical Support Engineer

As a Technical Support Engineer, you will become a critical interface between customers and ... Amazon AWS, Google Cloud, or Microsoft Azure. * Bonus points: Certification in Solutions ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Cloud platforms including AWS or Azure * JSON and XML * HTML/CSS * Zendesk or similar support ...

Vantive

Integration Technical Architect (AWS/AI)

Deerfield, IL · On-site

$67.25 - $81.25/hr

Support delivery teams with technical guidance, design reviews, and troubleshooting * Participate ... Understanding of AWS Well-Architected Framework principles * Working knowledge of networking ...

Vantive

Integration Technical Architect (AWS/AI)

Deerfield, IL · On-site

$67.25 - $81.25/hr

Support delivery teams with technical guidance, design reviews, and troubleshooting * Participate ... Understanding of AWS Well-Architected Framework principles * Working knowledge of networking ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya ... AWS Certified Solutions Architect Equal Employment Opportunity Kaseya provides equal employment ...

New

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At ... Familiarity with APIs, SQL, cloud platforms (e.g., AWS), and ticketing systems like Zendesk ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Cloud platforms including AWS or Azure * JSON and XML * HTML/CSS * Zendesk or similar support ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Experience troubleshooting issues in cloud environments (AWS, Azure, or GCP) * Experience debugging ...

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Aws Technical Support information

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How much do aws technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for aws technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Technical Support Engineer

Sunnyvale, CA • On-site

ThinkingAI
See more jobs at ThinkingAIexternal

$100K - $140K/yr

Full-time

Re-posted 29 days ago

Job description

This role requires professional fluency in Mandarin Chinese. About the Role

We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong troubleshooting skills across distributed systems, data platforms, and Linux environments.You will work closely with customers and internal engineering teams to resolve complex technical issues, ensure platform stability, and support successful system deployment and operations.

What You'll Do
  • Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
  • Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
  • Deploy, configure, and support big data clusters in customer environments
  • Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
  • Diagnose issues across application, infrastructure, networking, storage, and performance layers
  • Collaborate with engineering teams to escalate and resolve complex production issues
  • Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
  • Contribute to documentation localization and internationalization efforts
What You Bring
  • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
  • 3~5 years of experience supporting big data products or enterprise SaaS platforms
  • Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
  • Experience working in Linux environments, including debugging networking, storage, performance, and security issues
  • Solid SQL skills and hands-on experience with MySQL
  • Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
  • Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
  • Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Nice to Have
  • Familiarity with distributed data processing frameworks such as Flink or Trino
  • Experience with container technologies (Docker, Kubernetes)
  • Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)