Aws Cloud Support Associate information
See salary details
$11.06 - $15.25
2% of jobs
$18.11 is the 25th percentile. Wages below this are outliers.
$15.25 - $19.45
34% of jobs
The median wage is $21.34 / hr.
$19.45 - $23.65
32% of jobs
$25.55 is the 75th percentile. Wages above this are outliers.
$23.65 - $27.84
17% of jobs
$27.84 - $32.04
5% of jobs
$32.04 - $36.23
6% of jobs
$36.23 - $40.43
2% of jobs
$40.43 - $44.62
2% of jobs
$44.62 - $48.82
0% of jobs
$48.82 - $53.02
0% of jobs
$53.02 - $57.21
0% of jobs
How much do aws cloud support associate jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for aws cloud support associate in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.
An AWS Cloud Support Associate is responsible for helping customers troubleshoot technical issues related to Amazon Web Services (AWS) products and services. They provide support via phone, chat, or email to resolve problems, answer questions, and guide users in configuring and optimizing their cloud environments. These associates also escalate complex cases to higher-level engineers and contribute to documentation and knowledge bases. Their goal is to ensure customers have a smooth and positive experience using AWS.
To thrive as an AWS Cloud Support Associate, you need a strong understanding of cloud computing concepts, networking, Linux/Windows administration, and typically a bachelor's degree in computer science or a related field. Familiarity with AWS services, ticketing systems, and relevant certifications like AWS Certified Solutions Architect – Associate are highly valued. Exceptional problem-solving abilities, communication skills, and customer-centricity help you stand out in this role. These skills ensure efficient troubleshooting, clear guidance to customers, and the delivery of reliable cloud solutions.
As an AWS Cloud Support Associate, you’ll frequently work cross-functionally with engineering, operations, and product teams to troubleshoot and resolve customer issues. While you serve as the initial point of contact for technical inquiries, complex cases often require escalation or collaboration with subject matter experts. Regular communication and documentation are key, as you’ll relay customer feedback and technical findings to relevant teams to improve products and services. This collaborative approach not only helps resolve issues efficiently but also offers you valuable exposure to various AWS services and internal processes.
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