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Avp Customer Success Jobs (NOW HIRING)

OneRail

Strategic Customer Success Manager

Orlando, FL · On-site

$77K - $77K/yr

This person works hand-in-hand with the AVP, Enterprise Solution Delivery - the program lead ... Success in this role means our customers see OneRail as an indispensable, easy-to-work-with partner ...

OneRail USA

Strategic Customer Success Manager

Orlando, FL · On-site

$77K - $77K/yr

This person works hand-in-hand with the AVP, Enterprise Solution Delivery - the program lead ... Success in this role means our customers see OneRail as an indispensable, easy-to-work-with partner ...

Colorado Community College System (CCCS)

$127K - $140K/yr

The Associate Vice President (AVP) for Progression and Student Success is responsible for leading ... Knowledge of student success technologies, CRM platforms, coordinated care systems, and data ...

Braze

AVP, Agency & SI Partnerships

New York, NY · On-site

It's retention and expansion driven by partners who are invested in their customers' success, not ... AVP, Partner Experience & Ecosystem Ops - orchestrating the broaden-then-deliver handoff on one ...

New

Braze

AVP, Agency & SI Partnerships

Chicago, IL · On-site

It's retention and expansion driven by partners who are invested in their customers' success, not ... AVP, Partner Experience & Ecosystem Ops - orchestrating the broaden-then-deliver handoff on one ...

New

Braze

AVP, Agency & SI Partnerships

Austin, TX · On-site

It's retention and expansion driven by partners who are invested in their customers' success, not ... AVP, Partner Experience & Ecosystem Ops - orchestrating the broaden-then-deliver handoff on one ...

New

Braze

AVP, Agency & SI Partnerships

San Francisco, CA · On-site

It's retention and expansion driven by partners who are invested in their customers' success, not ... AVP, Partner Experience & Ecosystem Ops - orchestrating the broaden-then-deliver handoff on one ...

New

OU Health

AVP Laboratory Services

Oklahoma City, OK · On-site

$98K - $128K/yr

... success. Essential Responsibilities The responsibilities listed in this section are core to the ... its customers. * Analyzes internal and external assessments for opportunities for process ...

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As of Sep 13, 2026, the average hourly pay for avp customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

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Strategic Customer Success Manager

Orlando, FL • On-site

OneRail
Transportation and Warehousing • 51 - 200 employees
Learn more about OneRailexternal

$77K - $77K/yr

Full-time

Re-posted yesterday

Key responsibilities

  • Own the customer relationship by serving as the primary point of contact and building trusted relationships with customer stakeholders.

  • Coordinate the launch and ongoing operation of strategic customer verticals, ensuring requirements, resources, and alignment are in place within agreed timelines.

  • Rally internal teams to deliver against customer needs, remove blockers, and monitor partnership KPIs and operational metrics.

Job description

Department: Enterprise Solution Delivery
Reports to: Sr. Director, Client Strategy
Location: Remote or Hybrid (U.S.)
Overview
OneRail is a leading final-mile delivery orchestration platform. Our technology connects shippers to a nationwide network of delivery providers, giving enterprises real-time visibility, exception management, and the flexibility to meet customer expectations and delivery needs. We partner with some of the largest brands and carriers in the world to make final-mile logistics faster, more reliable, and more transparent. The Strategic Customer Success Manager (SCSM) owns the day-to-day health and growth of OneRail's program with FedEx and other strategic customers (Descartes, SAP, IBM, etc.). The SCSM is the connective tissue between our strategic relationships and OneRail - ensuring both sides have what they need to launch, operate, and scale across different partner verticals. This person works hand-in-hand with the AVP, Enterprise Solution Delivery - the program lead accountable for strategic customer growth - translating strategic customer strategy into flawless execution: managing the relationship, coordinating delivery across internal teams, removing blockers, and keeping every vertical moving forward. Success in this role means our customers see OneRail as an indispensable, easy-to-work-with partner, and OneRail captures the full growth potential of the relationship, as measured in concrete SaaS and transportation revenue dollars.
Responsibilities
  • Own the customer relationship. Serve as the primary day-to-day point of contact for customer stakeholders, building trusted relationships across their business and operational teams.
  • Drive vertical execution. Coordinate the launch and ongoing operation of strategic customer verticals, ensuring each has the requirements, resources, and alignment needed to move forward within the agreed-to timelines.
  • Partner with the program lead. Work closely with the AVP, Enterprise Solution Delivery to turn FedEx and other strategic customers' growth strategy into concrete plans, milestones, and deliverables.
  • Manage requirements and expectations. Capture what the customer and OneRail each need to succeed, document requirements clearly, and hold both sides accountable to commitments and timelines.
  • Orchestrate internally. Rally OneRail teams - Product, Operations, Engineering, Implementation, and Support - to deliver against customer needs, acting as the internal advocate for the customer.
  • Remove blockers. Proactively identify risks and obstacles, escalate when needed, and drive issues to resolution before they impact the customer's solution.
  • Track health and performance. Monitor partnership KPIs, operational metrics, and satisfaction; prepare and lead business reviews and status updates for our customer and internal leadership.
  • Support growth. Surface expansion opportunities across strategic customer verticals and geographies and help build the case and plan to pursue them alongside the program lead.
Qualifications
  • 5+ years in customer success, partner/account management, program management, or client-facing delivery roles, ideally within logistics, supply chain, SaaS, or enterprise technology.
  • Proven track record managing complex enterprise relationships and keeping multiple work streams on track simultaneously.
  • A bias for action and ownership: anticipates needs, removes blockers, and follows through to resolution.
  • Strong cross-functional coordination skills - comfortable driving alignment across product, operations, and engineering without direct authority.
  • Excellent communication and stakeholder management, with the credibility to work with senior partners externally and internally.
  • Comfort with data and technology acumen - able to track KPIs, interpret operational metrics, and translate them into clear narratives and decisions.
  • Adaptability and composure in a fast-moving environment where priorities shift and ambiguity is common.
Preferred Qualifications
  • Experience in final-mile, last-mile, or transportation/logistics operations.
  • Familiarity working with FedEx or other large carriers, retailers, or enterprise logistics partners.
  • Background launching or scaling new service lines or verticals within a partnership.
  • Final mile or logistics SaaS technology experience.
Work Location
Remote or Hybrid, (U.S.)
Compensation: $102,000 - $140,000 dependent upon experience + performance bonus.
About OneRail
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine's Best Workplaces 2023, was listed on Forbes' lists of America's Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.

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