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Aviation Customer Service Agent Jobs (NOW HIRING)

Grant Aviation

Customer Service Agent

Anchorage, AK · On-site

$15.75 - $21.25/hr

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in ... POSITION: Customer Service Agent Are you interested in: * Booking reservations for passengers ...

Grant Aviation, Inc.

Customer Service Agent

Bethel, AK · On-site

$17 - $23/hr

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in ... POSITION: Customer Service Agent Are you interested in: * Booking reservations for passengers ...

Grant Aviation, Inc.

Customer Service Agent

Bethel, AK · On-site

$19/hr

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in ... POSITION: Customer Service Agent Are you interested in: * Booking reservations for passengers ...

Jet Aviation

Customer Service Agent

Teterboro, NJ · On-site

$16.75 - $22.25/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As aCustomer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

Cahokia, IL · On-site

$18 - $19/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

Teterboro, NJ · On-site

$16.75 - $22.25/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

Teterboro, NJ · On-site

$22 - $23/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As aCustomer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

Carolina, PR · On-site

$13.50 - $18.25/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

Carolina, PR

$14 - $15/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As aCustomer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

West Palm Beach, FL · On-site

$21 - $22/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As aCustomer Service Agent, you'll be the friendly face passengers and crew rely ...

Jet Aviation

Customer Service Agent

East Saint Louis, IL · On-site

$18 - $19/hr

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel ... Position Summary As a Customer Service Agent, you'll be the friendly face passengers and crew rely ...

Tradewind Aviation

PR · On-site

$10.50 - $14/hr

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...

Tradewind Aviation LLC

PR · On-site

$10.50 - $14/hr

Description Tradewind Aviation is a leading Part 135 commuter and on-demand private charter ... seasonal Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will ...

Tradewind Aviation

PR · On-site

$10.50 - $14/hr

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with ... Customer Service Agent to step into the role of Lead Agent at our Caribbean Base in San Juan, PR. ...

ADP, Inc.

Aviation Customer Service Manager

Wichita, KS · On-site

$100 - $125/hr

Aviation Customer Service Manager Summary of Accountabilities: This position is established as the Single Point of Contact for all project communications encompassing the entire work scope throughout ...

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Aviation Customer Service Agent information

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How much do aviation customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for aviation customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an aviation customer service agent?

Aviation Customer Service Agents are professionals who assist airline passengers with various needs at airports, including check-in, boarding, baggage handling, and providing information about flights and airport services. They play a key role in ensuring a smooth travel experience by addressing customer inquiries, resolving issues, and coordinating with other airport staff. These agents often handle both face-to-face and telephone interactions, and are trained to deal with a range of situations, including delays and special assistance requirements. Their customer-focused approach helps maintain airline reputation and passenger satisfaction.

What are the key skills and qualifications needed to thrive as an aviation customer service agent?

To thrive as an Aviation Customer Service Agent, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and airport security procedures is often required. Patience, problem-solving abilities, and a calm demeanor under pressure help agents handle diverse passenger needs and unexpected situations. These skills ensure smooth operations, positive passenger experiences, and adherence to safety and security protocols in a dynamic airport environment.

What are some common challenges aviation customer service agents face when assisting passengers, and how are these typically addressed?

Aviation Customer Service Agents often deal with high-pressure situations such as flight delays, cancellations, or overbooked flights. Managing passenger expectations and resolving conflicts diplomatically are key aspects of the role. Agents typically receive training in communication, problem-solving, and airline procedures to handle these challenges effectively. Working closely with airlines, security, and ground staff ensures smooth operations and helps agents deliver the best possible experience for travelers, even during disruptions.

What is the difference between Aviation Customer Service Agent vs Ticketing Agent?

AspectAviation Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, ticketing counters, travel agencies
Employer & IndustryAirlines, airportsAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, issue boarding passes

Both roles involve customer interaction in airport settings, but Aviation Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers target the right position in the airline industry.

How do I become an aviation customer service agent for an airline?

To become an aviation customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines provide on-the-job training, and some prefer candidates with language skills or familiarity with airline reservation systems. Certifications such as TSA security clearance may also be required depending on the location and airline policies.

What states have the most Aviation Customer Service Agent jobs?

States with the most job openings for Aviation Customer Service Agent jobs include:

What are popular job titles related to Aviation Customer Service Agent jobs?

For Aviation Customer Service Agent jobs, the most frequently searched job titles are:

Aviation Customer Service Agent jobs near you
Infographic showing various Aviation Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Agent

Anchorage, AK • On-site

Grant Aviation
Aviation • 51 - 200 employees
Learn more about Grant Aviationexternal

$15.75 - $21.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

POSITION: Customer Service Agent

Are you interested in:

  • Booking reservations for passengers' baggage, and cargo.
  • Resolving customer service issues.
  • Processing payments in varying forms.
  • Processing various reports and perform data input.
  • Interacting with customers in person, by email and/or over the phone.
  • Performing additional duties as assigned.

Preferably you:

  • Have a High School Diploma or equivalent (required)
  • Have one (1) year of customer service experience
  • Are able to lift approximately 20 pounds
  • Live on the road system near our location

Your Perks:

  • Medical, dental, and vision.
  • Company-paid life insurance and AD&D.
  • PTO and paid holidays.
  • Flight benefits.
  • 401(k) program.
  • Employee assistance program.
  • HSA for qualified plans.
  • Voluntary life insurance and AD&D.
  • Voluntary short- and long-term disability.
  • Voluntary accident, critical illness, and hospital indemnity.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: humanresources@flygrant.com.

If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible!

Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.

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