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Aviation Customer Service Supervisor Jobs (NOW HIRING)

Sheltair Aviation

Line Service Supervisor

Tampa, FL · On-site

Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery. The Line Service Supervisor ...

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Aviation Customer Service Supervisor information

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$24.5K

$58K

$101K

How much do aviation customer service supervisor jobs pay per year?

As of Sep 8, 2026, the average yearly pay for aviation customer service supervisor in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Aviation Customer Service Supervisor vs Airport Customer Service Agent?

AspectAviation Customer Service SupervisorAirport Customer Service Agent
CredentialsHigh school diploma; some roles prefer certifications in customer service or aviationHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupervises staff at airport counters, lounges, or gatesAssists passengers at check-in counters, gates, and baggage claims
Employer & Industry UsageAirlines, airports, ground handling companiesAirports, airlines, travel agencies
Common Search & ComparisonFocuses on supervisory responsibilities and leadershipFocuses on direct passenger service roles

The Aviation Customer Service Supervisor oversees and manages passenger service staff, ensuring smooth operations and customer satisfaction. In contrast, the Airport Customer Service Agent directly interacts with passengers, assisting with check-in, boarding, and baggage. While both roles require strong customer service skills, the supervisor has additional responsibilities in team management and operational oversight.

What cities are hiring for Aviation Customer Service Supervisor jobs?

Cities with the most Aviation Customer Service Supervisor job openings:

What states have the most Aviation Customer Service Supervisor jobs?

States with the most job openings for Aviation Customer Service Supervisor jobs include:

What are popular job titles related to Aviation Customer Service Supervisor jobs?

For Aviation Customer Service Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Aviation Customer Service Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Line Service Supervisor

Tampa, FL • On-site

Sheltair Aviation
Aerospace Product and Parts Manufacturing • 501 - 1,000 employees
Learn more about Sheltair Aviationexternal

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Re-posted 20 days ago

Sheltair Aviation rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

41st of 68 rated aviation services

Job description

Line Service Supervisor

We at Sheltair are committed to excellence a philosophy that can be seen in everything we do. Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery.

Job Description: The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers. The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary. In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians. An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers. Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage. In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary. The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance.

The LSS must be able to accommodate long hours during busy periods and special event periods.

Qualifications: A High School diploma or GED; A minimum of one to three years'' relevant experience in related field; Strong interpersonal, communication, organizational and customer service skills; A valid driver's license; Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage must be able to lift up to 50 lbs. Must pass pre-employment drug screen and background check following FAA and DOT guidelines.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sheltair will be based on merit, qualifications and abilities. Sheltair fully supports the concept of equal employment opportunity. We administer our Human Resource programs to comply with all applicable anti-discrimination laws. Sheltair does not discriminate in employment opportunities or practices on the basis of race, color, creed, sex, national origin, age, disability, or any other characteristic protected by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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