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Aviation Customer Service Agent Jobs (NOW HIRING)

Grant Aviation

Customer Service Agent

Bethel, AK · On-site

$17 - $23/hr

Customer Service Agent Bethel, AK, USA 19.00 per hour Hourly Regular Full Time Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak ...

Jet Aviation

Customer Service Agent

Teterboro, NJ · On-site

$16.75 - $22.25/hr

Customer Service Agent Location: Teterboro, NJ, US, 07608 Flexible Work Arrangement: Onsite Job ... The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on ...

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Aviation Customer Service Agent information

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How much do aviation customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for aviation customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an aviation customer service agent?

Aviation Customer Service Agents are professionals who assist airline passengers with various needs at airports, including check-in, boarding, baggage handling, and providing information about flights and airport services. They play a key role in ensuring a smooth travel experience by addressing customer inquiries, resolving issues, and coordinating with other airport staff. These agents often handle both face-to-face and telephone interactions, and are trained to deal with a range of situations, including delays and special assistance requirements. Their customer-focused approach helps maintain airline reputation and passenger satisfaction.

What are the key skills and qualifications needed to thrive as an aviation customer service agent?

To thrive as an Aviation Customer Service Agent, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and airport security procedures is often required. Patience, problem-solving abilities, and a calm demeanor under pressure help agents handle diverse passenger needs and unexpected situations. These skills ensure smooth operations, positive passenger experiences, and adherence to safety and security protocols in a dynamic airport environment.

What are some common challenges aviation customer service agents face when assisting passengers, and how are these typically addressed?

Aviation Customer Service Agents often deal with high-pressure situations such as flight delays, cancellations, or overbooked flights. Managing passenger expectations and resolving conflicts diplomatically are key aspects of the role. Agents typically receive training in communication, problem-solving, and airline procedures to handle these challenges effectively. Working closely with airlines, security, and ground staff ensures smooth operations and helps agents deliver the best possible experience for travelers, even during disruptions.

What is the difference between Aviation Customer Service Agent vs Ticketing Agent?

AspectAviation Customer Service AgentTicketing Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, ticketing counters, travel agencies
Employer & IndustryAirlines, airportsAirlines, travel agencies
Primary ResponsibilitiesAssist passengers, handle check-ins, answer inquiriesSell tickets, manage reservations, issue boarding passes

Both roles involve customer interaction in airport settings, but Aviation Customer Service Agents focus on passenger assistance and check-in processes, while Ticketing Agents primarily handle ticket sales and reservations. Understanding these differences helps job seekers target the right position in the airline industry.

How do I become an aviation customer service agent for an airline?

To become an aviation customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines provide on-the-job training, and some prefer candidates with language skills or familiarity with airline reservation systems. Certifications such as TSA security clearance may also be required depending on the location and airline policies.

What states have the most Aviation Customer Service Agent jobs?

States with the most job openings for Aviation Customer Service Agent jobs include:

What are popular job titles related to Aviation Customer Service Agent jobs?

For Aviation Customer Service Agent jobs, the most frequently searched job titles are:

Aviation Customer Service Agent jobs near you
Infographic showing various Aviation Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Airline Customer Service Agent LAX - English/Japanese Speakers

Seattle, WA • On-site

Pacific Aviation
Aviation • 501 - 1,000 employees
Learn more about Pacific Aviationexternal

$25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Hourly Pay $25.00 per hour Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:
    • Welcome and assist passengers through check-in, boarding, and arrival processes
    • Accurately review travel documents and issue boarding passes
    • Offer bilingual assistance to travelers with questions or concerns
    • Communicate clearly with passengers, coworkers, and airline staff
    • Help maintain a smooth flow of operations in the terminal
    • Ensure compliance with airline procedures and safety standards
    • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What We’re Looking For:
  • Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
  • Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
  • Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
  • Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
  • Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

    • 6:00 AM – 1:00 PM
    • Must be available to work at least 4 days per week, including weekends and holidays.

Bilingual Preferred:

  • English + Japanese

Benefits

  • Hourly Pay Rate: $25.00
  • Medical, Dental, & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Company-Provided Uniform
  • Paid Training
  • Referral Bonus Program
  • Cell Phone Plan Reimbursement
Ready to Take Off with Pacific Aviation? Apply Today!

If you’re ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we’d love to hear from you. Click Apply Now to start your journey with us!

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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