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Aventiv Jobs (NOW HIRING)

Aventiv Technologies, LLC

Electrician

$43.81 - $49.94/hr

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies - Where your future awaits - YouTube **Heavy travel/driving to multiple ...

Aventiv Technologies, LLC

Sr. Support Engineer

Plano, TX · On-site

$109K - $124K/yr

Aventiv Technologies - Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: The Support Engineer Sr is a key contributor to the stability and resilience of ...

Aventiv Technologies

Executive Assistant

Plano, TX

$33.56 - $38.26/hr

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most ...

Aventiv Technologies, LLC

Executive Assistant

Plano, TX · On-site

$33.56 - $38.26/hr

Aventiv Technologies - Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: Responsible for providing high-level administrative and financial support to executives ...

Aventiv Technologies, LLC

Executive Assistant

Plano, TX

$33.56 - $38.26/hr

Aventiv Technologies - Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: Responsible for providing high-level administrative and financial support to executives ...

Aventiv Technologies, LLC

Oracle ERP Manager

Plano, TX · On-site

Aventiv Technologies - Where your future awaits - YouTube **Associate Referral Reward Eligible** Job Purpose: This position, reporting to the Director of Business Systems, works in partnership with ...

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Aventiv information

What are some common challenges faced by professionals working at Aventiv and how can they be addressed?

Professionals at Aventiv, a company specializing in technology solutions for correctional facilities, often face the challenge of navigating complex regulatory environments and ensuring technology products meet strict compliance standards. Additionally, working closely with both internal teams and external stakeholders, such as government agencies, requires strong communication and problem-solving skills. Staying current with evolving technology and security protocols is essential, and employees are encouraged to participate in ongoing training and collaborate cross-functionally to overcome obstacles and drive innovation within the organization.

What are the key skills and qualifications needed to thrive as an employee at Aventiv Technologies, and why are they important?

To thrive at Aventiv Technologies, you generally need a background in technology or telecommunications, with relevant education or experience in IT, software development, or customer service. Familiarity with platforms such as Salesforce, ticketing systems, and Microsoft Office, along with certifications like CompTIA or Cisco, is often beneficial. Strong problem-solving abilities, communication skills, and a commitment to ethical standards help employees stand out. These skills ensure effective service delivery, compliance, and a positive impact in a highly regulated and tech-driven industry.

What is the difference between Aventiv vs Customer Service Representative?

AspectAventivCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCorrectional facilities, call centers, or remoteCall centers, retail, or office settings
Industry UsageCorrectional services, telecommunications, or inmate communication servicesVarious industries including retail, telecom, and customer support
Common Search IntentUnderstanding roles at AventivCustomer support roles in similar industries

While Aventiv primarily focuses on inmate communication services and related roles, Customer Service Representatives work across diverse industries providing support and assistance. Both roles require strong communication skills and similar entry-level credentials, but their work environments and industry focus differ significantly.

What is an Aventiv and what do they do?

Aventiv is not a job title but rather the name of a company, Aventiv Technologies, which provides technology solutions for correctional facilities, such as communication services for inmates and facility management software. Employees at Aventiv work in a variety of roles including customer service, software development, sales, and technical support, all aimed at supporting the company's mission to connect incarcerated individuals with their loved ones and streamline facility operations. If you are looking for information about working at Aventiv, it's best to specify the particular job role you are interested in within the company.
More about Aventiv jobs
What cities are hiring for Aventiv jobs? Cities with the most Aventiv job openings:
What states have the most Aventiv jobs? States with the most job openings for Aventiv jobs include:
What job categories do people searching Aventiv jobs look for? The top searched job categories for Aventiv jobs are:
Aventiv jobs near you
Infographic showing various Aventiv job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Field Service Technician I

Field Service Technician I

Aventiv Technologies, LLC

Henderson, TX • On-site

$22.36 - $25.49/hr

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
**This position is primarily on-site, with occasional travel to regional locations to provide support as needed**
Job Purpose: The Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. This role can serve as an onsite, hybrid or roving technician providing both technical and administrative support to our customers. Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.
Essential Duties:
  • Primary representative between on-site facility personnel, Account Management & other company personnel.
  • Setting up and maintaining individual tablets for users.
  • Repairs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities within assigned area.
  • Providing technical support and troubleshooting issues with tablets
  • Ensuring security measures are in place to prevent misuse of the tablets.
  • Assisting with software updates and installations on the tablets
  • Managing user accounts and access permissions on the tablets
  • Collaborating with other staff members to coordinate tablet usage schedules.
  • Training incarcerated individuals on how to use the tablets effectively and responsibly.
  • Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
  • Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
  • Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
  • Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
  • Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
  • Maintains inventory of equipment and tools
  • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)

Knowledge, Skills, and Abilities:
  • Ability to understand the customer's service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets.
  • Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
  • Must have the ability to quickly learn company products, features and equipment.
  • Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported.
  • Timely responses to requests from management and customers via phone, e-mail and/or with reporting.
  • Adhere to Field Service Standards and all Company policies.
  • Self-starting, able to self-train on communications-based product lines.
  • Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.
  • Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.
  • Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly.

Minimum Qualifications:
  • High school diploma or GED
  • Demonstrated ability to work in difficult environments e.g. corrections
  • Experience working with Windows OS, and Microsoft office.

Preferred Qualifications:
  • Installation, repair and maintenance of telecom and networking devices.
  • Prior experience using small hand tools to repair electronics
  • Previous experience working in law enforcement or correctional environment

Physical Requirements:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $22.36 - $25.49 per/hr
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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