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Avaya Telephony Engineer Jobs (NOW HIRING)

E*Pro, Inc.

Voice SME

Charlotte, NC

Must have knowledge on implementation of URS, ORS, Resource Managers, Media Server, Web Servers Knowledge on Genesys integration with Avaya telephony hardware Experience in multi channel routing will ...

DR Power LLP

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

DR Power LLP

System Support Specialist II

Waukesha, WI · On-site

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

Cnx

Principal Architect: Google Cloud CX Solutions

... Avaya. * Telephony & Network Design: Manage the technical setup of Google CCaaS/CCAI, including ... Proficiency in Prompt Engineering for conversational agents, focusing on tone, safety, and ...

Generac

System Support Specialist II

Waukesha, WI

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

Generac

Systems Support Specialist II

Belvidere, IL · On-site

$50K - $62K/yr

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

DR Power LLP

Systems Support Specialist II

Sussex, WI · On-site

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

Generac

Systems Support Specialist II

Sussex, WI · On-site

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

DR Power LLP

MCSE (Microsoft Certified Systems Engineer), MCTS (Microsoft Certified Technology Specialist), CNA (Cisco Certified Network Administrator), Avaya telephony certification or ITIL certification Major ...

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Avaya Telephony Engineer information

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$28

$47

$72

How much do avaya telephony engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for avaya telephony engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

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For Avaya Telephony Engineer jobs, the most frequently searched job titles are:

Infographic showing various Avaya Telephony Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Telecommunications Tech III AVAYA

Phoenix, AZ • On-site

Valleywise Health System
Health Care and Social Assistance • 1 - 5K employees
Learn more about Valleywise Health Systemexternal

$28.08 - $41.42/hr

Other

Re-posted 23 days ago

Key responsibilities

  • Maintain and support the AVAYA telecommunications network to ensure optimal up-time and meet customer needs and production schedules.

  • Oversee support of existing telecommunications systems and assist the Telecommunications engineering team with planning, implementation, and support for future VoIP telecommunications improvements.

  • Correspond with vendors to troubleshoot connectivity issues, work with on-site telecommunications vendors, and support network-related duties including security, routing, switching, and wireless.

Valleywise Health rating

7.5

Company rating: 7.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

Under the general direction and supervision of the IT Service Delivery Manager, this position is responsible to maintain and support the Valleywise Health AVAYA telecommunications network, ensuring that customer needs and production schedules are met with optimal up-time. This position will oversee the support of all existing telecommunications systems as well as take a lead role to assist the Telecommunications engineering team through planning, implementation, and support for future VoIP telecommunications improvements. At times, the position may be asked to provide general network support and build-outs including security, routing, switching, wireless, and other network related duties. The position will be responsible to correspond with vendors to troubleshoot connectivity issues; work with on-site telecommunications vendors on issues and customer needs, as well as advancing knowledge on the support of new systems.
Hourly Pay Rate: $28.08 - $41.42
Not a Remote Position; On-Site
Qualifications
Education:
  • Requires a high school diploma or GED. An Associate's degree or higher, in Information Technology or related field is preferred.

Experience:
  • Must have a minimum two (2) years' experience providing telecommunications hardware and software support; OR an Associate's degree or higher in an IT related field plus one (1) year of telecommunications hardware and software support experience.
  • Support experience should include knowledge of most, if not all of the following: Avaya PBX telephone systems, Avaya media servers, AVST voice mail system, call accounting, call recording, call centers and ACD design, voice circuitry, VOIP, ASCOM and Nurse Call systems and Desktop operating systems.
  • Installation/maintenance/administration of Avaya, AVST voicemail, VoIP, and ACD systems.

Certification/Licensure:
  • Must possess and maintain a valid Arizona driver's license.
  • ITIL Foundations, VoIP/Cisco/Avaya systems certifications preferred.
  • Certification in additional systems or technologies may be required as necessary.
  • Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety OR submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card.
  • This position requires operation of a vehicle. Employment is contingent upon meeting the driving eligibility standards outlined in the Valleywise Health Vehicle Use Policy (VUP).

Knowledge, Skills & Abilities:
  • Must be able to perform root cause analysis of user incidents with telecommunications systems, hardware and software applications.
  • Must have knowledge and understanding of the voice infrastructure with expert level testing and trouble-shooting skills on phone systems and voice circuits, and experience with VoIP and TDM telecommunication technologies.
  • Requires knowledge and hands on experience with IP telephony and knowledge of how they interface with data networks, wide area & local area networks, PBX and voice mail systems hardware and software with specific programming experience with the Avaya PBX, including VoIP stations, trunks, uniform dial plan, and routing in an intricate network.
  • Must be able to demonstrate the ability to professionally handle multiple user requests with different priorities and deadlines.
  • Requires familiarity of ITSM processes and best practices.
  • Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system.
  • Must be able to work with minimal supervision on multiple concurrent projects.
  • Must use common courtesies when interacting with others; and treat all customers with the utmost respect and has empathy when dealing with difficult customers.
  • Attention to detail and excellent customer service skills are essential.
  • Must be able to communicate clearly, both orally and in writing, capable of training users, making presentations and able to write system and user documentation.
  • Must be willing to participate in a 7x24 on-call rotation performing weekend and after-hours support.
  • Requires the ability to read, write and speak effectively in English.

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