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Avaya Telephony Support Analyst Jobs (NOW HIRING)

National Capitol Contracting (NCC)

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Telecommunications Analyst

Washington, DC · On-site

Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and ... issues; perform root-cause analysis and implement corrective actions. * Administer Avaya ...

AI Chopping Block

$6.0K - $7.5K/mo

... QA analysts, and managers -- continuously executing, monitoring, and improving customer ... support complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

Perform advanced troubleshooting and support telephony infrastructure, call routing, VoIP, E911 ... Analyze and optimize vector routing, ARS routing tables, dial plans, and route patterns

Stellar Professionals LLC

Avaya Engineer

Columbia, SC · On-site

Avaya PBX Expertise: 2+ years of hands-on experience with Avaya on-premise PBX systems, media ... Cloud Telephony (Preferred): Experience supporting or migrating on-premise PBX systems to cloud ...

ARK Infotech Spectrum

Network Engineer

Columbus, OH · On-site

Avaya Telephony / VoIP Engineer** to support and maintain enterprise telephony, unified ... Analyze and troubleshoot **SIP, RTP, QoS, dial plans, call routing, ARS tables, route patterns, and ...

Greenberg Traurig LLP

Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies ... Leads assessment and selection of telephony solutions that support secure communications, remote ...

Greenberg Traurig, LLP

Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies ... Leads assessment and selection of telephony solutions that support secure communications, remote ...

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Avaya Telephony Support Analyst information

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$14

$31

$56

How much do avaya telephony support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for avaya telephony support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Avaya Telephony Support Analyst vs Network Support Technician?

AspectAvaya Telephony Support AnalystNetwork Support Technician
CertificationsAvaya certifications, CCNA, CompTIA Network+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentTelephony systems, customer support, call centersNetwork infrastructure, data centers, enterprise networks
Industry UsageTelecommunications, customer serviceIT, networking, enterprise IT support

The Avaya Telephony Support Analyst primarily focuses on supporting and maintaining Avaya telephony systems, ensuring call quality and system functionality. In contrast, a Network Support Technician handles broader network infrastructure issues, including troubleshooting network hardware and connectivity. Both roles require technical certifications and often work within similar industries, but their core responsibilities differ in scope and specialization.

What are popular job titles related to Avaya Telephony Support Analyst jobs?

For Avaya Telephony Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Avaya Telephony Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Avaya Telephony Engineer

Columbia, SC • On-site

United Global Technologies
IT Services • 11 - 50 employees
Learn more about United Global Technologiesexternal

Full-time

Posted 17 days ago

Key responsibilities

  • Provide operational and advanced telephony administration, including responding to move, add, change, and disconnect requests for voice and unified communication services.

  • Serve as the lead for maintaining telephony network systems, including researching, designing, implementing improvements, and performing quality assurance testing.

  • Respond to customer incident tickets, perform advanced maintenance and repair, and coordinate efforts to resolve outages and ensure system performance.

Job description

W-2 ONLY NO SUBS NO Sponsorship 

Work Location: Role is fully onsite

Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

DAILY DUTIES / RESPONSIBILITIES:

• Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accurate 911 location information. Provide exceptional customer service and professional interaction to build and maintain operational credibility. Create detailed technical notes and documentation. Create knowledge base articles for internal and customer consumption. Use Division of Information Technology systems for tracking work performed and labor hours.

• Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices. Develops and documents standards, processes, and configurations. Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution. Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation. Diagnose and resolve related issues. Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems. Provide technical input and recommendations for strategic direction of enterprise telephony services. Serve as primary point of escalation for technical work.

• Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies. Seek opportunities for automation to streamline operational processes, and work with Division of Information Technology Automation team to implement. Work collaboratively with team members, other groups, and vendors to increase service quality. Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.

• Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams. Adhere to all Division of Information Technology Incident Management and Change Management processes.

Required Skills

2+ years of experience with Avaya on premise PBX systems

2+ years of experience administering VoIP and unified communications platforms.

2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.

2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.

2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.

Preferred Skills

Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.