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Avaya Ivr Developer Jobs (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone ... Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing ...

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How much do avaya ivr developer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for avaya ivr developer in the United States is $50.67, according to ZipRecruiter salary data. Most workers in this role earn between $43.51 and $56.49 per hour, depending on experience, location, and employer.

What is an Avaya IVR developer?

An Avaya IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) applications using Avaya technologies. They work with tools like Avaya Aura Experience Portal, Avaya Orchestration Designer, and speech recognition systems to create automated voice solutions that improve customer interactions. Their role includes integrating IVR with backend databases, APIs, and call center technologies to streamline communication processes. Additionally, they troubleshoot and optimize IVR performance to enhance user experience and efficiency.

What are the typical daily responsibilities of an Avaya IVR developer?

As an Avaya IVR Developer, your daily responsibilities often include designing, coding, and testing new IVR applications or enhancements based on business requirements. You may also collaborate closely with business analysts, QA testers, and network engineers to resolve issues, optimize call flows, and ensure seamless integration with backend systems. Regular maintenance, troubleshooting, and documentation of IVR solutions are key parts of the role. The position provides a dynamic work environment where you are actively involved in both development and support activities, making strong communication and technical problem-solving skills invaluable.

What are the key skills and qualifications needed to thrive in the Avaya IVR developer position, and why are they important?

To thrive as an Avaya IVR Developer, strong programming skills in IVR scripting languages, experience with Avaya Aura or Experience Portal platforms, and a background in telecommunication systems are essential. Familiarity with tools such as Avaya Orchestration Designer, Voice XML, and relevant Avaya certifications are typically required. Exceptional problem-solving abilities, teamwork, and effective communication are important soft skills for this position. These skills ensure the delivery of robust, user-friendly IVR solutions while facilitating collaboration with cross-functional IT and business teams.

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Avaya Ivr Developer jobs near you
Infographic showing various Avaya Ivr Developer job openings in the United States as of August 2026, with employment types broken down into 28% Full Time, and 72% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $105,398 per year, or $50.7 per hour.

Contact Center Systems Engineer

Techvilla Solutions

Montpelier, VT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise contact center technologies. The ideal candidate will support, troubleshoot, optimize, and maintain contact center infrastructure, including ACD platforms, telephony systems, call routing, IVR solutions, SIP trunking, and carrier integrations. This role requires strong analytical skills, hands-on troubleshooting experience, and the ability to support mission-critical contact center operations in a 24x7 environment.

Key Responsibilities
  • Design, configure, support, and optimize enterprise contact center solutions with a primary focus on Avaya ACD platforms.
  • Troubleshoot complex call routing, IVR workflows, call flows, routing logic, and telephony system issues.
  • Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud prevention, and related telephony services.
  • Monitor and troubleshoot voice quality issues, including latency, jitter, packet loss, and VoIP performance.
  • Perform root cause analysis using system logs, troubleshooting traces, SQL queries, XML files, and diagnostic tools.
  • Configure and support ODBC connections and data integrations.
  • Collaborate with network, application, and infrastructure teams to resolve complex production issues.
  • Participate in a 24x7 on-call rotation and support incident, problem, and change management activities.
  • Maintain technical documentation, runbooks, network diagrams, and operational procedures.
  • Track incidents and service requests using ITSM tools such as ServiceNow.
  • Support contact center integrations including CTI, IVR/VRU, call recording, Workforce Management (WFM), and digital communication channels.
  • Ensure systems comply with security, access control, and data privacy standards including PCI, PII, and HIPAA.
  • Communicate technical issues and recommendations effectively to technical and non-technical stakeholders.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise contact center or telephony environments.
  • Strong hands-on experience with Avaya ACD or another enterprise Automatic Call Distribution platform.
  • Deep understanding of ACD architecture, call routing, IVR configuration, and contact center operations.
  • Experience with SIP trunking, VoIP protocols (SIP, SRTP), and enterprise telephony technologies.
  • Strong knowledge of TCP/IP networking fundamentals and voice quality troubleshooting.
  • Experience writing SQL queries for troubleshooting and reporting.
  • Working knowledge of XML, ODBC configuration, and file transfer utilities.
  • Experience with ServiceNow or other ITSM/ticketing platforms.
  • Strong understanding of incident, problem, and change management processes.
  • Excellent troubleshooting, analytical, and communication skills.

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