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Avaya Ivr Developer Jobs (NOW HIRING)

Kanak Elite Services Inc

Genesys Developer

Charlotte, NC · On-site

Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and ... Coordinate with other tech partners like Avaya, network partners and product vendors * Knowledge in ...

ARK Infotech Spectrum

Network Engineer

Columbus, OH · On-site

Avaya Telephony / VoIP Engineer** to support and maintain enterprise telephony, unified ... IVR, vectoring, call center services, and unified communications. * Maintain accurate **E911 ...

1 point system

Snowflake Engineer

Pittsburgh, PA · On-site

$111K - $133K/yr

... g., Avaya, Genesys, NICE, Dynamics, IVR platforms) into Snowflake, and transforming it into trusted, consumable datasets for Power BI, APIs, and AI-driven solutions. Key Responsibilities Data ...

Apex Systems

We are seeking a QA Automation Test Engineer to support the testing of AWS Connect phone software ... The position requires deep knowledge of both Avaya and AWS Connect, IVR systems, and call center ...

Jobtailor

Telephony Engineer

Columbia, SC · On-site

... IVR, vectoring, call center services, and unified communications * Maintain accurate 911/E911 ... Candidates must be US Citizens or Legal Residents * 2+ years of experience with Avaya on-premise ...

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How much do avaya ivr developer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya ivr developer in the United States is $50.67, according to ZipRecruiter salary data. Most workers in this role earn between $43.51 and $56.49 per hour, depending on experience, location, and employer.

What is an Avaya IVR developer?

An Avaya IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) applications using Avaya technologies. They work with tools like Avaya Aura Experience Portal, Avaya Orchestration Designer, and speech recognition systems to create automated voice solutions that improve customer interactions. Their role includes integrating IVR with backend databases, APIs, and call center technologies to streamline communication processes. Additionally, they troubleshoot and optimize IVR performance to enhance user experience and efficiency.

What are the typical daily responsibilities of an Avaya IVR developer?

As an Avaya IVR Developer, your daily responsibilities often include designing, coding, and testing new IVR applications or enhancements based on business requirements. You may also collaborate closely with business analysts, QA testers, and network engineers to resolve issues, optimize call flows, and ensure seamless integration with backend systems. Regular maintenance, troubleshooting, and documentation of IVR solutions are key parts of the role. The position provides a dynamic work environment where you are actively involved in both development and support activities, making strong communication and technical problem-solving skills invaluable.

What are the key skills and qualifications needed to thrive in the Avaya IVR developer position, and why are they important?

To thrive as an Avaya IVR Developer, strong programming skills in IVR scripting languages, experience with Avaya Aura or Experience Portal platforms, and a background in telecommunication systems are essential. Familiarity with tools such as Avaya Orchestration Designer, Voice XML, and relevant Avaya certifications are typically required. Exceptional problem-solving abilities, teamwork, and effective communication are important soft skills for this position. These skills ensure the delivery of robust, user-friendly IVR solutions while facilitating collaboration with cross-functional IT and business teams.

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Infographic showing various Avaya Ivr Developer job openings in the United States as of September 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $105,398 per year, or $50.7 per hour.

Amazon Connect Developer- R01570794

Saint Louis, MO • On-site, Remote

Brillio
IT Services • 5 - 10K employees
Learn more about Brillioexternal

$80 - $83/hr

Contractor

Posted 11 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Consultant
Primary Skills
  • AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function

Job requirements
Amazon Connect Developer - Healthcare Contact Center Technology
Role Summary
  • The Lead Systems Engineer - Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.
  • The ideal candidate will lead technical delivery across contact flows, IVR routing, conversational AI, automation, integrations, monitoring, and production support. The role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.
Key Responsibilities
  • Lead the design, development, configuration, and deployment of Amazon Connect-based contact center solutions for healthcare operations.
  • Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick connects, callback flows, emergency messaging, holiday routing, and dynamic messaging.
  • Develop and support integrations using AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon S3, Amazon Kinesis, Amazon CloudWatch, and other AWS services.
  • Design conversational AI and self-service experiences using Amazon Lex to improve caller containment, reduce agent workload, and enhance member and patient experience.
  • Implement custom business logic and automation using AWS Lambda functions written in Python, Node.js, or Java.
  • Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect.
  • Partner with healthcare business teams to understand member services, provider services, claims, eligibility, prior authorization, pharmacy, and care management workflows.
  • Ensure that contact center solutions support healthcare compliance needs, including HIPAA-aligned handling of PHI, secure data exchange, auditability, and access controls.
  • Create and maintain technical design documents, deployment runbooks, operational procedures, troubleshooting guides, and knowledge transfer materials.
  • Lead issue triage, root cause analysis, performance tuning, incident response, and post-production stabilization for Amazon Connect environments.
  • Collaborate with QA teams to validate call routing, IVR prompts, integrations, data lookups, failover behavior, reporting, and end-to-end customer journeys.
  • Contribute to CI/CD automation, infrastructure as code, release governance, and environment management using tools such as Terraform, CloudFormation, Git, and Jenkins or similar platforms.
  • Provide technical leadership, mentoring, code reviews, and guidance to engineers working on Amazon Connect and AWS contact center solutions.
Required Qualifications
  • 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
  • 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
  • Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
  • Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
  • Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
  • Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
  • Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
  • Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
  • Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
Preferred Qualifications
  • Experience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments.
  • Knowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations.
  • Experience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight.
  • Experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms.
  • Experience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance.
  • AWS certifications such as AWS Certified Solutions Architect, AWS Certified Developer, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer.
  • Experience leading offshore/onshore delivery teams and coordinating complex releases across multiple business groups.
  • Healthcare Domain Expectations
  • Understand the importance of secure, reliable, and compliant communication channels for members, patients, providers, brokers, and care teams.
  • Design solutions that support high-volume seasonal demand, including open enrollment, claims spikes, prior authorization activity, care management outreach, and service disruption scenarios.
  • Ensure IVR and routing designs improve caller experience, reduce transfers, support accessibility, and provide accurate self-service options.
  • Collaborate with compliance, privacy, security, and operations teams to ensure PHI is protected across prompts, call recordings, transcripts, logs, integrations, and reporting pipelines.
  • Support operational reporting and analytics that help business teams monitor service levels, abandonment, containment, first-call resolution, agent productivity, and customer experience trends.
Key Competencies
  • Technical leadership and ownership
  • Cloud-native engineering mindset
  • Strong analytical and troubleshooting skills
  • Healthcare compliance awareness
  • Effective communication with business and technology stakeholders
  • Ability to balance scalability, security, reliability, cost, and speed of delivery
  • Mentoring and collaboration across distributed teams

$80 - $83 an hour
Know more about Brillio : https://www.brillio.com/join-us/
PPE: https://www.brillio.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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