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Avaya Ivr Developer Jobs (NOW HIRING)

Conch Technologies

Contact Center Engineer

Phoenix, AZ · On-site

... Avaya, or NICE * Good knowledge of Python and SQL/query languages * Some experience with Google ... Strong understanding of IVR, call routing, queues, and agent technologies -- Thanks & Regards ...

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone ... Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing ...

Brillio

Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick ... Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect.

Hospital for Special Surgery

$101K - $154K/yr

Routing and IVR Optimization Support: Partner with Engineering and Operations to analyze routing ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...

HSS

Contact Center Analyst

New York, NY · On-site

$101K - $154K/yr

Routing and IVR Optimization Support: Partner with Engineering and Operations to analyze routing ... Trace interactions across CCT Pro, Avaya, CRM platforms, and downstream workflows to understand ...

Allwyn Corporation

Call Center Engineer (ACD Specialist)

$17.25 - $21.50/hr

Skills: • ACD person not PBX. • Avaya ACD experience preferred but at least one ACD platform ... IVR troubleshooting and basic design understanding • Trunking (SIP trunks) and toll fraud ...

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How much do avaya ivr developer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for avaya ivr developer in the United States is $50.67, according to ZipRecruiter salary data. Most workers in this role earn between $43.51 and $56.49 per hour, depending on experience, location, and employer.

What is an Avaya IVR developer?

An Avaya IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) applications using Avaya technologies. They work with tools like Avaya Aura Experience Portal, Avaya Orchestration Designer, and speech recognition systems to create automated voice solutions that improve customer interactions. Their role includes integrating IVR with backend databases, APIs, and call center technologies to streamline communication processes. Additionally, they troubleshoot and optimize IVR performance to enhance user experience and efficiency.

What are the typical daily responsibilities of an Avaya IVR developer?

As an Avaya IVR Developer, your daily responsibilities often include designing, coding, and testing new IVR applications or enhancements based on business requirements. You may also collaborate closely with business analysts, QA testers, and network engineers to resolve issues, optimize call flows, and ensure seamless integration with backend systems. Regular maintenance, troubleshooting, and documentation of IVR solutions are key parts of the role. The position provides a dynamic work environment where you are actively involved in both development and support activities, making strong communication and technical problem-solving skills invaluable.

What are the key skills and qualifications needed to thrive in the Avaya IVR developer position, and why are they important?

To thrive as an Avaya IVR Developer, strong programming skills in IVR scripting languages, experience with Avaya Aura or Experience Portal platforms, and a background in telecommunication systems are essential. Familiarity with tools such as Avaya Orchestration Designer, Voice XML, and relevant Avaya certifications are typically required. Exceptional problem-solving abilities, teamwork, and effective communication are important soft skills for this position. These skills ensure the delivery of robust, user-friendly IVR solutions while facilitating collaboration with cross-functional IT and business teams.

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Avaya Ivr Developer jobs near you
Infographic showing various Avaya Ivr Developer job openings in the United States as of September 2026, with employment types broken down into 56% Full Time, and 44% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $105,398 per year, or $50.7 per hour.

Genesys Call Center Engineer

Durham, NC

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 25 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Genesys Call Center Engineer 


On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC. 


Genesys Call Center Engineer Job Details


The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.


Genesys Call Center Engineer Mandatory Skills


Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 

Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 

Detailed understanding of enterprise system interactions and integrations

Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus

Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 

Understanding of IP addressing schemes and VLAN designs. 

Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 

Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus

Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 

Proficiency in downloading software, firmware, updates and patches to communications products; 

Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 


Genesys Call Center Engineer Start Date


ASAP


Genesys Call Center Engineer Assignment Length


6 Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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