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Job Requisition ID: 94752

Location Designation: Hybrid - 3 days per week 

Product Owner - NYL360 AI Assistant
NYL360 New York Life
Reporting to Raian Alam, VP & NYL360 Product Manager
Location Hybrid - 3 days/week, NYC HQ
Help lead one of New York Life's most visible transformation initiatives.
NYL360 is reimagining how New York Life works - investing in a multi-year transformation to modernize the client, advisor, field manager and home office employee experience, replacing fragmented systems and daily friction to improve ease of doing business. NYL360 is the unified digital ecosystem at the center of this effort - and AI is central to its next chapter, with an intelligent Assistant and Voice Avatar giving advisors a natural, conversational way to get things done.  It's ambitious, fast-moving, and highly visible at the executive level. We're looking for a Product Owner who thrives on keeping high-stakes work running smoothly and isn't afraid to jump in wherever needed.
Why This Role Matters
We're seeking a Product Owner to own NYL360's AI Assistant and Voice Avatar capabilities - one of the program's most visible and strategic pillars - while serving as a cross-pod partner to fellow Product Owners across NYL360. You'll drive AI prototyping in partnership with Google and Obin, bridge our internal teams with Obin's design and engineering group, and help upskill the broader PO community on modern AI tools. This is a chance to shape how tens of thousands of advisors talk to and interact with NYL360 - not just click through it.
What You'll Do
Own the AI Assistant & Voice Avatar
Set the vision and roadmap for the AI Assistant / Voice Avatar - translating advisor pain points into conversational use cases.
Run point on building out and enhancing the Avatar and mobile app functions.
Partner with engineering, conversation design, and UX to keep the experience natural and trustworthy.
Drive AI Innovation & Prototyping
Triage and prototype new AI concepts with Google and Obin, connecting them to existing Assistant capabilities.
Lead early-stage prototyping across pods to identify what's ready to scale.
Serve as the bridge between our POs, our Design team, and Obin's design & engineering teams.
Support Peer POs Across NYL360
Partner with fellow Product Owners across pods to align priorities, dependencies, and standards.
Upskill POs on intermediate and advanced AI tools like Claude and ChatGPT.
Represent the AI/Voice workstream in cross-pod planning to keep NYL360 cohesive.
Lead Roadmap & Backlog
Turn NYL360 principles and field research into a prioritized roadmap and well-defined backlog.
Tackle high-friction workflows like case tracking, service status, and meeting prep.
Define acceptance criteria and success metrics with stakeholders.
Drive Delivery & Vendor Integration
Lead end-to-end feature delivery with engineering, UX, and field advocates.
Manage risks tied to legacy infrastructure and cross-platform integration.
Partner with vendors, including Google and Obin, validating deliverables for quality and fit.
What You'll Bring
Experience modernizing complex workflows and simplifying high-friction digital experiences.
Genuine interest or experience in conversational AI, voice interfaces, or intelligent assistants.
Comfort with modern AI tools (Claude, ChatGPT) and the ability to teach others.
Strong user research instincts and experience turning field insights into product strategy.
Preferably, Product Owner/Manager experience in digital transformation - financial services a plus.
Collaborative mindset: comfortable navigating ambiguity, building consensus, and helping peers succeed.

Job Level: LEVELPF6

Pay Transparency

Salary Range: $160,000-$228,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 94752