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The AV System Specialist is part of the IT Department in the MWG-Corporate Division and reports to the IT Manager. The position is an exempt, salaried role, located at 500 Steed Road, Ridgeland MS 39157.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

The AV System Specialist works with and reports to the I.T. Manager. The person in this role provides AV support and services to all MWG employees, including remote offices and executive environments. This position is responsible for the full lifecycle of AV systems including design, installation, configuration, maintenance, and troubleshooting.

The position is based within all offices of Morgan White Group, with headquarters in Ridgeland, Mississippi. This role may require travel to other office locations and executive residences. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides advanced support for conference room AV systems including displays, projectors, video conferencing platforms (Teams Rooms, Zoom Rooms), microphones, speakers, and control systems.
• Installs, configures, and integrates AV systems including cabling, mounts, control systems, and network-connected devices.
• Designs and implements AV solutions for new conference rooms, office buildouts, and renovations with minimal supervision.
• Troubleshoots and resolves AV issues quickly, including real-time support during meetings and executive events.
• Performs preventative maintenance and ensures all AV systems are operating reliably and consistently.
• Works closely with IT and Facilities to ensure proper integration of AV systems with network and infrastructure.
• Provides high-level, white-glove support for executive leadership, including onsite support at executive residences when required.
• Maintains and improves AV standards, documentation, and system configurations across the organization.
• Evaluates, recommends, and procures AV hardware and software solutions.
• Maintains all work tasks in the department's ticketing system.
• Coordinates with and oversees third-party vendors when necessary.
• Trains end users on proper use of conference room technology and AV systems.
• Maintains appropriate records and documentation as defined by HIPAA, PCI, and MWG Policies.
• Perform other duties as assigned by IT Manager.

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• High School Diploma required; Associate's or Bachelor's degree in Audio Visual Technology, Information Technology, or related field preferred.
• Minimum of 3–5 years of hands-on experience with AV system installation, configuration, and support in a corporate or enterprise environment.
• Proven experience designing and deploying AV solutions independently.
• Strong experience with video conferencing systems such as Microsoft Teams, Zoom, or similar platforms.
• Experience with AV control systems (Crestron, Extron, AMX) preferred.
• Strong understanding of AV signal flow, system integration, and structured cabling.
• Working knowledge of networking concepts related to AV systems (IP-based devices, VLANs, PoE).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills, especially when working with executive leadership.
• Ability to manage multiple projects and priorities with minimal supervision.

WORKING ENVIRONMENT:

To be successful in this position, the skills, and abilities below are necessary and should be second nature.

• Must be able to perform in a very high paced environment and be flexible to multi-task or handle interruptions.
• Frequent standing, moving, and lifting of equipment.
• Strong computer and troubleshooting skills.
• Able to effectively communicate technical information.
• Strong ability to research and troubleshoot computer hardware and software issues.
• Excellent problem-solving skills along with keen attention to details.
• Ability to handle stressful situations appropriately.
• Ability to maintain confidentiality and privacy in every aspect of the job.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• Must be able to read, write, and speak English.
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day.
• Must be able to remain stationary at workstation for extended times and/or walk throughout the area the division encompasses.
• Will require a significant amount of computer usage, viewing computer screens, and using computer for reporting and all major job functions.
• Must be able to lift, stoop, and carry equipment items and supplies weighing up to 50 pounds.
• Must be able to operate a motor vehicle.

REASONABLE ACCOMODATIONS:

Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.

EQUAL OPPORTUNITY EMPLOER:

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.