Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Sebastian, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Sebastian, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Guayama, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Guayama, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Juan, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Juan, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Ponce, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Ponce, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Guayama, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Guayama, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Carolina, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Ponce, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Ponce, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Sebastian, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Sebastian, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Humacao, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Humacao, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Humacao, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Humacao, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Trujillo Alto, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
Trujillo Alto, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
General Sales & Service Tech
San Juan, PR · On-site
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and perform routine express automotive services, including tire ...
General Sales & Service Tech
San Juan, PR · On-site
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and perform routine express automotive services, including tire ...
General Sales & Service Tech
San Juan, PR · On-site
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and perform routine express automotive services, including tire ...
General Sales & Service Tech
San Juan, PR · On-site
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and perform routine express automotive services, including tire ...
VP, Automotive
San Juan, PR · On-site
... shared services to deliver results across local and enterprise targets. * Recommend and manage ... Automotive OEM, Captive Finance Company, Automotive ThirdParty Administrator, Automotive Retail ...
VP, Automotive
San Juan, PR · On-site
... shared services to deliver results across local and enterprise targets. * Recommend and manage ... Automotive OEM, Captive Finance Company, Automotive ThirdParty Administrator, Automotive Retail ...
Auto General Service Technician
Toa Baja, PR · On-site
$12.50 - $15.50/hr
Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions ... Keep store management aware of mechanical repair problems as they occur * Clean and maintain an ...
Auto General Service Technician
Toa Baja, PR · On-site
$12.50 - $15.50/hr
Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions ... Keep store management aware of mechanical repair problems as they occur * Clean and maintain an ...
Auto General Service Technician
Cidra, PR · On-site
$14.50 - $18.25/hr
Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions ... Keep store management aware of mechanical repair problems as they occur * Clean and maintain an ...
Auto General Service Technician
Cidra, PR · On-site
$14.50 - $18.25/hr
Learn how to diagnose and repair basic automotive including brakes, alignments, suspensions ... Keep store management aware of mechanical repair problems as they occur * Clean and maintain an ...
Automotive Service Manager information
What does an automotive service manager do?
Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.
What does an automotive service manager do?
An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.
What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?
To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.
What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?
Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
What is the difference between Automotive Service Manager vs Automotive Service Advisor?
| Aspect | Automotive Service Manager | Automotive Service Advisor |
|---|---|---|
| Credentials | Relevant certifications (e.g., ASE), management experience | Customer service skills, basic automotive knowledge |
| Work Environment | Service department management, overseeing staff and operations | Customer interaction, explaining repairs, scheduling |
| Employer & Industry Usage | Auto repair shops, dealerships, service centers | Auto dealerships, repair shops, service departments |
The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Puerto Rico?
The most popular types of Automotive Service jobs in Puerto Rico are:
What job categories do people searching Automotive Service Manager jobs in Puerto Rico look for?
The top searched job categories for Automotive Service Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Automotive Service Manager jobs?
Cities in Puerto Rico with the most Automotive Service Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
Pep Boys rating
5.6
Based on 152 frontline employees who took The Breakroom Quiz
292nd of 374 rated vehicle maintenance
Job description
Position Summary
A Technician must professionally inspect, diagnose and repair tire and automotive services, while delivering an excellent customer experience. They must explain technical diagnoses and needed repairs to co-workers and customers. A Technician is expected to continuously learn new technical information and techniques in order to stay updated with rapidly changing automotive technology and perform work in accordance with specifications. A successful Technician will also train and mentor co-workers as well as maintain clean and safe work areas.
Duties & Responsibilities
- Diagnose and repair to specifications -- brake and hydraulic, exhaust, basic electrical, cooling system, suspension and alignment, perform all maintenance services.
- Perform job duties of all lower job descriptions (Mechanic and General Service Technician).
- Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
- Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
- Assist fellow technicians/mechanics in performing technical activities.
- Keep store management aware of mechanical repair problems as they occur.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
Knowledge, Skills, and Abilities
We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
- A High School Diploma or GED
- At least 1 year of strong automotive mechanical diagnosis, problem-solving and repair experience.
- 2 or more ASE certifications are PREFERRED for this position (A4 Steering and Suspension & A5 Brakes)
- Section 609 certification PREFERRED
- State Inspection license if applicable
- High level of motivation, energy and a customer-focused attitude.
- Must have a valid driver's license
- Successful completion of pre-employment background check
- Availability to work days, nights, holidays, and weekends as needed
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able tofrequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Pep Boys
Sourced by ZipRecruiter
Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.
Industry
Automotive repair and maintenance
Company size
10,000+ Employees
Headquarters location
Philadelphia, PA, US
Year founded
1921