PR · On-site
Under the direction of the Store Manager of Service, assists in various aspects of customer care ... One year of automotive service sales experience preferred. * Valid Driver's License . * Must have ...
Under the direction of the Store Manager of Service, assists in various aspects of customer care ... One year of automotive service sales experience preferred. * Valid Driver's License . * Must have ...
Under the direction of the Store Manager of Service, assists in various aspects of customer care ... One year of automotive service sales experience preferred. * Valid Driver's License . * Must have ...
Assistant Service Manager
San Juan, PR · On-site
Under the direction of the Store Manager of Service, assists in various aspects of customer care ... One year of automotive service sales experience preferred. * Valid Driver's License . * Must have ...
Assistant Service Manager
San Juan, PR · On-site
Under the direction of the Store Manager of Service, assists in various aspects of customer care ... One year of automotive service sales experience preferred. * Valid Driver's License . * Must have ...
PR · On-site
Under the direction of the Store Manager of Service, assists in various aspects of customer care ... One year of automotive service sales experience preferred. * Valid Driver's License . * Must have ...
PR · On-site
As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily ...
Quick apply
PR · On-site
As a Service Manager, you would oversee all Front of House operations, make sure Legendary Food and Legendary Service is delivered to our guests, and manage all Front of House employees on a daily ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
PR · On-site
... year of experience in automotive service environment. • Completion of a two-year college ... manage time efficiently with the ability to handle stress in a fast-paced, deadline driven ...
New
PR · On-site
... year of experience in automotive service environment. • Completion of a two-year college ... manage time efficiently with the ability to handle stress in a fast-paced, deadline driven ...
New
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
PR Service Manger
Rio Grande, PR · On-site
... year of experience in automotive service environment. • Completion of a two-year college ... manage time efficiently with the ability to handle stress in a fast-paced, deadline driven ...
PR Service Manger
Rio Grande, PR · On-site
... year of experience in automotive service environment. • Completion of a two-year college ... manage time efficiently with the ability to handle stress in a fast-paced, deadline driven ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
Direct, instruct, and manage team members including assigning, supervising, and appraising work ... One year of experience in automotive service environment. Completion of a two-year college ...
Automotive Technician B
San Sebastian, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Technician B
San Sebastian, PR · On-site
Perform job duties of all lower s (Mechanic and General Service Technician). * Adequately explain ... Keep store management aware of mechanical repair problems as they occur. * Maintain an organized ...
Automotive Service Manager information
What does a service manager do in automotive?
An automotive service manager oversees the daily operations of a vehicle service department, including managing staff, scheduling repairs, ensuring quality work, and maintaining customer satisfaction. They coordinate between technicians, parts departments, and customers, often using management software and requiring certifications like ASE. Strong leadership and communication skills are essential for success in this role.
What skills do you need to be a automotive service manager?
An automotive service manager needs strong leadership, communication, and customer service skills, along with technical knowledge of vehicle repair and maintenance. They should be proficient in managing staff, scheduling, and understanding automotive systems, often supported by certifications like ASE. Organizational skills and the ability to handle multiple priorities are also essential for success in this role.
What is the difference between Automotive Service Manager vs Automotive Service Advisor?
| Aspect | Automotive Service Manager | Automotive Service Advisor |
|---|---|---|
| Credentials | Relevant certifications (e.g., ASE), management experience | Customer service skills, basic automotive knowledge |
| Work Environment | Service department management, overseeing staff and operations | Customer interaction, explaining repairs, scheduling |
| Employer & Industry Usage | Auto repair shops, dealerships, service centers | Auto dealerships, repair shops, service departments |
The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.
What is the highest paying job in the automotive industry?
In the automotive industry, high-paying roles include automotive executives, such as General Managers and Service Directors, who oversee operations and profitability. These positions often require extensive experience, strong leadership skills, and industry certifications, and they can earn six-figure salaries depending on the size and location of the business.
What Does an Automotive Service Manager Do?
Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.
What does an Automotive Service Manager do?
An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.
What are the key skills and qualifications needed to thrive as an Automotive Service Manager, and why are they important?
To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.
What are some common challenges Automotive Service Managers face when balancing customer satisfaction with operational efficiency?
Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.
How much does an automotive service manager make?
The average annual salary for an automotive service manager is around $70,000 to $90,000, depending on experience, location, and the size of the service department. In Michigan, salaries typically range from $65,000 to $85,000, with higher earnings possible in larger dealerships or with specialized certifications. Compensation often includes bonuses and benefits based on performance and customer satisfaction.
More about Automotive Service Manager jobs
What are the most commonly searched types of Automotive Service jobs in Puerto Rico? The most popular types of Automotive Service jobs in Puerto Rico are:
What job categories do people searching Automotive Service Manager jobs in Puerto Rico look for? The top searched job categories for Automotive Service Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Automotive Service Manager jobs? Cities in Puerto Rico with the most Automotive Service Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 27 days ago
Pep Boys rating
5.6
Based on 151 frontline employees who took The Breakroom Quiz
287th of 363 rated vehicle maintenance
Job description
Position Summary
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities
Knowledge, Skills, and Abilities
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities
- Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
- Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
- Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicates with all store associates, management, and customers.
- In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
- Key holder and responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- High school diploma or equivalent required.
- One year of experience in automotive service environment.
- One year of automotive service sales experience preferred.
- Valid Driver's License .
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Acted as a work lead or supervisor previously.
- Ability to exercise judgement and to work independently.
- Strong customer service skills.
- Ability to handle difficult customer situations.
- Comfortable utilizing up-sell techniques.
- Strong cash handling skills, including the use of POS systems.
- Strong verbal communication skills.
- Demonstrated consistency, accuracy and follow-through.
- Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Pep Boys
Sourced by ZipRecruiter
Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.
Industry
Automotive repair and maintenance
Company size
10,000+ Employees
Headquarters location
Philadelphia, PA, US
Year founded
1921