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Automotive Service Director Jobs in Decatur, GA (NOW HIRING)

Autonomous

Automotive Service Manager

Kennesaw, GA

Our successful dealership is looking for an Experienced Automotive Service Manager to join our team ... Schedule monthly meetings with the Dealer Principal, Fixed Operations Director, and General Manager ...

Autonomous

Automotive Service Manager

Kennesaw, GA · On-site

Our successful dealership is looking for an Experienced Automotive Service Manager to join our team ... Schedule monthly meetings with the Dealer Principal, Fixed Operations Director, and General Manager ...

Autonomous

Automotive Service Manager

Kennesaw, GA · On-site

Our successful dealership is looking for an Experienced Automotive Service Manager to join our team ... Schedule monthly meetings with the Dealer Principal, Fixed Operations Director, and General Manager ...

AutoNation

Automotive Service Technician

Kennesaw, GA · On-site

Demonstrated customer service skills * Knowledge of all aspects of automotive repair and maintenance * Graduate of mechanical vocational trade school or equivalent experience * Ability to operate an ...

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All JobsAutomotive Service JobsAutomotive Service Director JobsAutomotive Service Director Jobs in Decatur, GA

Automotive Service Director information

See Decatur, GA salary details

$37.6K

$116.8K

$172.8K

How much do automotive service director jobs pay per year?

As of Aug 29, 2026, the average yearly pay for automotive service director in Decatur, GA is $116,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,800.00 and $146,400.00 per year, depending on experience, location, and employer.

What is an automotive service director?

An automotive service director leads the service department at a car dealership or vehicle parts store. While the service director may help determine the mechanical needs of a vehicle, main duties often include managing employees, creating goals for the team, and ensuring efficient operations to help get the customer in and out of the shop quickly. The automotive service director may also control operating expenses and help manages inventory and accounts receivable. People in this career typically gain skills and experience as a service technician. Automotive service manager is a similar job title.

What does an automotive service director do?

An Automotive Service Director oversees the service department of a car dealership or automotive repair shop. Their responsibilities include managing service staff, ensuring customer satisfaction, developing business strategies, and maintaining high-quality repair standards. They also monitor department profitability, handle customer complaints, and implement policies for efficient operations. Ultimately, they ensure that the service department runs smoothly and meets both customer and company expectations.

What are the key skills and qualifications needed to thrive as an automotive service director?

To excel as an Automotive Service Director, you need extensive automotive technical knowledge, management experience, and typically a background in automotive service or business administration. Familiarity with dealership management systems (DMS), repair order software, and certifications like ASE are highly valuable. Exceptional leadership, customer service, and problem-solving skills help you motivate teams and ensure customer satisfaction. These competencies are critical for efficiently managing operations, driving profitability, and maintaining high standards of service quality.

How does an automotive service director typically interact with technicians and service advisors to ensure smooth operations?

An Automotive Service Director plays a key leadership role by regularly coordinating with service advisors and technicians to streamline workflow and resolve any operational issues. They hold daily meetings to set goals, review progress, and address challenges, fostering open communication and collaboration within the team. Additionally, they provide guidance, training, and support to ensure high-quality service and customer satisfaction. This collaborative environment helps maintain efficiency and supports the professional growth of team members.

What is the difference between Automotive Service Director vs Automotive Service Manager?

AspectAutomotive Service DirectorAutomotive Service Manager
CredentialsASE certifications, management experienceASE certifications, technical and supervisory skills
Work EnvironmentOversees multiple departments, strategic planningManages daily operations of service department
Employer & Industry UsageUsed in large dealerships and service centersCommon in dealerships and independent shops
Search & Comparison IntentFocuses on leadership and strategic rolesFocuses on daily operations and team management

The Automotive Service Director typically holds a higher-level, strategic role overseeing multiple departments and focusing on long-term planning. The Automotive Service Manager handles daily operations, team supervision, and customer service. Both roles require certifications like ASE and experience, but the Director's role is broader and more focused on overall business performance.

More about Automotive Service Director jobs

What are the most commonly searched types of Automotive Service jobs in Decatur, GA?

The most popular types of Automotive Service jobs in Decatur, GA are:

What are popular job titles related to Automotive Service Director jobs in Decatur, GA?

For Automotive Service Director jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Automotive Service Director jobs in Decatur, GA look for?

The top searched job categories for Automotive Service Director jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Automotive Service Director jobs?

Cities near Decatur, GA with the most Automotive Service Director job openings:

Automotive Service Director jobs near you
Infographic showing various Automotive Service Director job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $116,775 per year, or $56.1 per hour.

Automotive Service BDC Representative

Jackson Automotive Group Inc

Alpharetta, GA • On-site

$15.25 - $19.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Kia of Alpharetta is looking for a motivated, professional, and customer-focused Automotive Service BDC Representative to join our growing Service Department. The ideal candidate is energetic, organized, comfortable on the phone, and passionate about providing an exceptional customer experience.
The Service BDC Representative is responsible for handling inbound customer communications, scheduling service appointments, conducting outbound customer outreach, and helping drive additional business into the service department.
Responsibilities
  • Answer inbound service calls and assist customers in a professional and friendly manner.
  • Schedule service appointments from inbound phone calls, internet leads, text messages, emails, and other customer inquiries.
  • Make outbound calls, texts, and emails to existing customers to generate additional service business.
  • Follow up with customers regarding recommended and previously declined services.
  • Contact customers for maintenance reminders, service campaigns, and other dealership outreach opportunities.
  • Confirm upcoming service appointments and help maximize appointment show rates.
  • Assist customers with basic vehicle service status updates when possible.
  • When unable to answer a customer's question, communicate with the responsible Service Advisor and copy the Service Director as needed.
  • Maintain accurate customer and appointment information in the dealership CRM and scheduling systems.
  • Accurately log all shown appointments on the department's master appointment tracking sheet.
  • Work closely with Service Advisors, Technicians, and the Service Director to provide a seamless customer experience.
  • Maintain a professional, positive, and helpful attitude with every customer interaction.
  • Meet or exceed daily and monthly appointment-setting and customer-contact goals.

Requirements
  • Previous automotive, BDC, call center, customer service, or sales experience preferred.
  • Excellent verbal and written communication skills.
  • Comfortable making a high volume of inbound and outbound calls.
  • Strong organizational and time-management skills.
  • Ability to multitask in a fast-paced environment.
  • Professional phone etiquette and a positive attitude.
  • Comfortable using computers, CRM systems, email, and other technology.
  • Strong attention to detail and accurate data entry.
  • Ability to work independently while also being a strong team player.
  • Must be dependable, punctual, and committed to excellent customer service.
  • Must be able to pass a background and drug screen.

Apply