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Automotive Service Advisor Jobs in Springfield, MO

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Springfield Nissan

Service Advisor

Springfield, MO · On-site

Responsible for customer relations and service sales. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting predetermined service sales objectives and the ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Springfield Kia

Service Advisor

Springfield, MO · On-site

Responsible for customer relations and service sales. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting predetermined service sales objectives and the ...

LV Petroleum

Truck Service Advisor

Strafford, MO · On-site

225 E Evergreen St Strafford, MO 65757 As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we ...

LV Petroleum

Truck Service Advisor

Strafford, MO · On-site

225 E Evergreen St Strafford, MO 65757 As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we ...

LV Petroleum

Truck Service Advisor

Strafford, MO · On-site

225 E Evergreen St Strafford, MO 65757 As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Springfield, MO

Automotive Service Advisor information

See Springfield, MO salary details

$10

$21

$38

How much do automotive service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for automotive service advisor in Springfield, MO is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.14 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Springfield, MO? The most popular types of Automotive Service Advisor jobs in Springfield, MO are:
What are popular job titles related to Automotive Service Advisor jobs in Springfield, MO? For Automotive Service Advisor jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Springfield, MO look for? The top searched job categories for Automotive Service Advisor jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Automotive Service Advisor jobs? Cities near Springfield, MO with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Springfield, MO as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,468 per year, or $21.9 per hour.

Team Member - Renegade Harley Davidson, Springfield MO

Ed Morse Automotive Group

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Ed Morse Automotive Group rating

5.7

Company rating: 5.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

120th of 151 rated car dealerships

Job description

Overview
Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60+ locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.
Ed Morse is currently seeking a Team Member to join our team!
  • Lube Technicians
  • Technicians
  • Diesel Technicians
  • Service Advisor
  • Parts/Warehouse
  • Body Shop
  • Sales Representative
  • Internet Sales
  • Finance
  • Accounting
  • Administrative/Clerical Support
  • Lot Porter
  • Detailer

Responsibilities
Varies based off of positon.
Qualifications
Specific qualifications and responsibilities will vary based on the role; however, all team members are expected to bring a strong work ethic, a commitment to collaboration, and a willingness to contribute to our shared goals.
Why Ed Morse?
In addition to a rewarding career, Ed Morse offers team members a range of benefits and perks based on their role and employment status (part-time or full-time).
  • 401K with company match
  • Competitive Health Benefits including Medical, Dental and Vision
  • Supplemental Insurance options, Life Insurance, Short-Term Disability & Long-Term Disability
  • Employee Assistance Program
  • Quarterly Wellness Program
  • Vacation Pay
  • Sick Pay
  • Six Paid Holidays each calendar year
  • Fantastic Employee Purchase Program! - Discounts on vehicles, parts & service
  • Employee Referral Program - Get rewarded for working with friends!
  • Become involved in our community with Ed Morse Cares
  • Unlimited career potential- opportunities in multiple states with over 30+ brands!
  • Ongoing Education - receive manufacturer and product knowledge training.

What Ed Morse Automotive Group employees say

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