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Automotive Service Advisor Jobs in Springfield, MO

-Service Advisor Position Summary The Service Advisor sells and schedules needed service work in the service department. Essential Duties include the following. Other duties may be assigned.

Service Advisor

Strafford, MO · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Service Advisor

Springfield, MO · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Service Advisor

Strafford, MO · On-site

$50K - $75K/yr

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep ...

Be Seen First

What You'll Be Doing You'll initially work alongside an experienced Service Advisor while learning our systems, processes, and the automotive repair business. Your responsibilities will include:

Be Seen First

What You'll Be Doing You'll initially work alongside an experienced Service Advisor while learning our systems, processes, and the automotive repair business. Your responsibilities will include:

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Service Technician - Automotive We run an honest shop and need honest, hard-working techs. To be a ... Provide labor estimates to service advisor * Monitor repair time and update service advisor

Service Technician - Automotive We run an honest shop and need honest, hard-working techs. To be a ... Provide labor estimates to service advisor * Monitor repair time and update service advisor

Showing results 41-60

Automotive Service Advisor information

See Springfield, MO salary details

$10

$21

$38

How much do automotive service advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for automotive service advisor in Springfield, MO is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.14 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.

What are the most commonly searched types of Automotive Service Advisor jobs in Springfield, MO?

The most popular types of Automotive Service Advisor jobs in Springfield, MO are:

What job categories do people searching Automotive Service Advisor jobs in Springfield, MO look for?

The top searched job categories for Automotive Service Advisor jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Automotive Service Advisor jobs?

Cities near Springfield, MO with the most Automotive Service Advisor job openings:

Infographic showing various Automotive Service Advisor job openings in Springfield, MO as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

Service Advisor

James River Ford

Ozark, MO • On-site

Full-time

Posted 8 days ago


Job description

Job Description-Service Advisor
Position Summary
 The Service Advisor sells and schedules needed service work in the service department.
Essential Duties include the following. Other duties may be assigned.

  • Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

  • Greets customers in a timely, friendly manner and obtains vehicle information. 

  • Writes up customer's vehicle problems accurately and clearly on repair order.  

  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. 

  • Refers to service history, inspects vehicle, and recommends additional needed service. 

  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. 

  • Provides a complete and accurate written cost estimate for labor and parts. 

  • Establishes "promised time." Checks with dispatcher, if necessary. 

  • Obtains customer's signature on repair order; provides customer with a copy.

  • Establishes customer's method of payment. Obtains credit approval, if necessary.

  • Notifies dispatcher of incoming work.

  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

  • Implements and maintains a service marketing program.

  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

  • Implements a quality control process to eliminate comebacks.

  • Maintains high customer satisfaction standards.

  • Handles telephone inquiries regarding appointments and work in process.