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Automotive Service Advisor Jobs in Decatur, AL (NOW HIRING)

Pep Boys

Lead Customer Service Advisor

Decatur, AL

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Great American RV SuperStores

Service Writer

Tanner, AL · On-site

$41K/yr

Previous experience as a Service Writer/Advisor in the automotive, RV, or marine industry is strongly preferred.Knowledge of RV systems, components, and basic maintenance/repair procedures (e.g ...

TriGreen Equipment

Mobile Service Advisor

Athens, AL · On-site

Seeking a detail-oriented Mobile Service Advisor to join our team at TriGreen Equipment in Athens, AL. The ideal candidate will have a strong understanding of compact construction and agriculture ...

GREENWAY AUTOMOTIVE

Decatur Hyundai - Service Porter

Decatur, AL · On-site

$12.25 - $14.75/hr

The Valet / Porter will welcome customers and ensure a smooth transition to a Service Advisor by ... Experience as a valet and/or knowledge of automotive servicing and repair is a plus. We are looking ...

GREENWAY AUTOMOTIVE

Decatur Hyundai - Service Porter

Decatur, AL · On-site

$12.25 - $14.75/hr

The Valet / Porter will welcome customers and ensure a smooth transition to a Service Advisor by ... Experience as a valet and/or knowledge of automotive servicing and repair is a plus. We are looking ...

BMW Dealer Careers

Automotive Technician

Huntsville, AL · On-site

Communicate directly and efficiently with Service Advisors and Parts Department employees to ensure ... Previous European automotive technician experience a plus * ASE certifications a plus * Must be ...

BMW Dealer Careers

Automotive Technician

Huntsville, AL · On-site

Communicate directly and efficiently with Service Advisors and Parts Department employees to ensure ... Previous European automotive technician experience a plus * ASE certifications a plus * Must be ...

Nissan of Huntsville

Svc Advisor

Huntsville, AL · On-site

-Service Advisor Position Summary The Service Advisor sells and schedules needed service work in the service department. Essential Duties include the following. Other duties may be assigned.

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Decatur, AL

Automotive Service Advisor information

See Decatur, AL salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for automotive service advisor in Decatur, AL is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Decatur, AL look for?

The top searched job categories for Automotive Service Advisor jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Automotive Service Advisor jobs?

Cities near Decatur, AL with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Decatur, AL as of September 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,567 per year, or $24.3 per hour.

Automotive Service Manager

Huntsville, AL • On-site

Express Tires
See more jobs at Express Tiresexternal

Full-time

Re-posted 23 days ago

Job description

Invite a friend Back to job search Job Description: Automotive Service Manager (Customer Service / Retail Management / Inventory Control / Automotive Services) As an Automotive Service Manager, you will set the highest standards of excellence and personify our core values to support operations in the sales department of your assigned store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures. Specific duties for this customer service role include, but are not limited to: Providing support in the store recruiting process by assisting the Store Manager on final employment decisions Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments Coaching service department teammates on all operational issues of working the process within the Tire Guru systems and service standards working with CTC process Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.

Evaluating performance and productivity of all service department personnel Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed Ensuring store safety, including the use of and maintenance of safety equipment Ensuring equipment/hardware layout and positioning within the service department in accordance with CTC standards Supervising shop area, equipment and teammates for compliance with company safety procedure Coaching personnel on enforcing wheel torqueing process Ensures that proper inspections are being conducted in accordance to the CTC process Experience and Skills We are seeking an Automotive Service Manager who possesses outstanding leadership and store management skills, as well as the ability to work in a fast-paced work environment. In addition, you should be highly organized and detail-oriented, with the ability to mentor others in a manner that ensures store efficiency. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to develop professional relationships with customers and subordinates alike.

Specific qualifications for this automotive services role: High school diploma or GED; Bachelor's degree in a related field, a plus Minimum 2 years of experience as a Service Manager Proven track record of exceeding business objectives Excellent leadership skills to manage and motivate a team Ability to work efficiently both individually and as part of a team Solid knowledge of basic OSHA laws and MSDS Compliance We are proud to be an EEO employer M/F/D/V.

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