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Automotive Service Advisor Jobs in Decatur, AL (NOW HIRING)

Pep Boys

Lead Customer Service Advisor

Madison, AL

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

latruck

Service Advisor-Madison, AL

Madison, AL

$19 - $21/hr

As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns ...

Tire Discounters

Automotive Service Technician

Madison, AL · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a ...

Tire Discounters

Automotive Service Technician

Madison, AL · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Decatur, AL

Automotive Service Advisor information

See Decatur, AL salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for automotive service advisor in Decatur, AL is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Decatur, AL look for? The top searched job categories for Automotive Service Advisor jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Automotive Service Advisor jobs? Cities near Decatur, AL with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Decatur, AL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,567 per year, or $24.3 per hour.
Service Advisor - RideNow Huntsville

Service Advisor - RideNow Huntsville

RumbleOn

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life

Posted 17 days ago

Job description

RideNow Powersportsis looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You'll Do:
  • Schedule service appointments for repairs, maintenance, and recalls.
  • Be the first point of contact for customers-greet them warmly and guide them through the service process.
  • Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
  • Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
  • Educate customers on required or recommended services and provide clear cost estimates.
  • Promote additional services and current promotions.
  • Monitor repair progress to ensure timely and quality completion.
  • Keep customers updated on the status of their vehicle throughout the repair process.
  • Review completed work with the customer, answer questions, and ensure satisfaction.
  • Perform other related duties as needed.
What We're Looking For:
  • 1+ years of experience in a powersports or automotive dealership.
  • Strong communication and customer service skills-both verbal and written.
  • Ability to write clear and concise service repair orders.
  • Ability to multitask in a fast-paced environment.
  • Valid driver's license with a clean driving record.
  • Motorcycle endorsement preferred.
Why Join RideNow?
  • Commission based pay
  • Medical, dental, and vision insurance
  • Employer paid life and short-term disability insurance
  • Employee discounts

Note:
 All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

Apply