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Automotive Service Advisor Jobs in Decatur, AL (NOW HIRING)

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Decatur, AL

$11 - $18/hr

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Tire Discounters

Automotive Service Technician

Madison, AL · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a ...

Tire Discounters

Automotive Service Technician

Madison, AL · On-site

$50K - $175K/yr

We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a ...

Mercedes-Benz of Huntsville

Svc Advisor

Huntsville, AL · On-site

Luxury Car brand Service Advisor needed--- Minimum of 3 years of experience required. CDK DMS experience preferred. -Service Advisor Position Summary The Service Advisor sells and schedules needed ...

BMW Dealer Careers

Automotive Technician

Huntsville, AL · On-site

Communicate directly and efficiently with Service Advisors and Parts Department employees to ensure ... Previous European automotive technician experience a plus * ASE certifications a plus * Must be ...

Nissan of Huntsville

Svc Advisor

Huntsville, AL · On-site

-Service Advisor Position Summary The Service Advisor sells and schedules needed service work in the service department. Essential Duties include the following. Other duties may be assigned.

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Decatur, AL

Automotive Service Advisor information

See Decatur, AL salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for automotive service advisor in Decatur, AL is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Decatur, AL look for? The top searched job categories for Automotive Service Advisor jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Automotive Service Advisor jobs? Cities near Decatur, AL with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Decatur, AL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,567 per year, or $24.3 per hour.
Automotive Service Technician

Automotive Service Technician

Tire Discounters

Huntsville, AL • On-site

$50K - $175K/yr

Full-time

Posted 18 days ago

Tire Discounters rating

6.1

Company rating: 6.1 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

227th of 329 rated vehicle maintenance

Job description

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.
As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.
Position Overview
As a Service Technician at Tire Discounters, you'll perform various automotive services, including shocks, struts, steering, alignments, brakes, transmissions, and routine maintenance. You'll be key to ensuring the success of daily operations at your location.
Key Responsibilities
  • Provide accurate vehicle diagnosis, maintenance, and repairs.
  • Test drive vehicles before and after repairs to ensure safety.
  • Foster a collaborative team environment and assist as needed.

Requirements
  • 2+ years of automotive repair experience (ASE certifications preferred but not required).
  • Must have own tools (tool purchase program available).
  • Ability to operate automotive machines and equipment (diagnostic scanner experience a plus).
  • Strong customer service, organizational, and communication skills.
  • Ability to stand for long periods, bend, and lift up to 75 lbs.
  • Valid driver's license and availability to work Saturdays.
  • Comfortable with occasional exposure to mechanical hazards and outdoor conditions.
  • Authorized to work in the USA (18+).

Career Path
Service Technician âÂ|Â' Service Manager âÂ|Â' General Manager
Compensation
Pay: $50,000 - $175,000+ annually (hourly + commission).
Our Service Technicians experience one of the best pay plans in the business! They are paid a weekly hourly rate, commission on labor, and variable overtime.
Why Choose Tire Discounters?
  • Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
  • Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
  • Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
  • Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

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