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Automotive Service Advisor Jobs in Decatur, AL (NOW HIRING)

Hiley Mazda of Huntsville

Service Advisor

Huntsville, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we ... Ensure that customers receive prompt, courteous, and effective service. - Take ownership of the ...

Hiley Mazda of Huntsville

Service Advisor

Huntsville, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we ... Ensure that customers receive prompt, courteous, and effective service. - Take ownership of the ...

Woody Anderson Ford

Automotive Service Technician

Huntsville, AL · On-site

$79K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs ... Communicate cause and correction to Advisors * Complete full and accurate multi-point inspections

Woody Anderson Ford

Automotive Service Technician

Huntsville, AL · On-site

$79K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs ... Communicate cause and correction to Advisors * Complete full and accurate multi-point inspections

Woody Anderson Ford

Automotive Service Technician

Huntsville, AL · On-site

$79K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs ... Communicate cause and correction to Advisors * Complete full and accurate multi-point inspections

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Woody Anderson Ford

Automotive Service Technician

Huntsville, AL · On-site

$79K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs ... Communicate cause and correction to Advisors * Complete full and accurate multi-point inspections

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Decatur, AL · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Pep Boys

Lead Customer Service Advisor

Madison, AL · On-site

$11 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In addition to performing all Customer Service Advisor responsibilities at an advanced level, the ... In-depth knowledge of automotive service, maintenance and parts. * Strong understanding of service ...

Tire Discounters

Automotive Service Technician

Huntsville, AL · On-site

$50K - $175K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a ...

Mercedes-Benz of Huntsville

Svc Advisor

Huntsville, AL · On-site

Luxury Car brand Service Advisor needed--- Minimum of 3 years of experience required. CDK DMS experience preferred. -Service Advisor Position Summary The Service Advisor sells and schedules needed ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Decatur, AL

Automotive Service Advisor information

See Decatur, AL salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for automotive service advisor in Decatur, AL is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Decatur, AL look for?

The top searched job categories for Automotive Service Advisor jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Automotive Service Advisor jobs?

Cities near Decatur, AL with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Decatur, AL as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,567 per year, or $24.3 per hour.

Service Advisor

Hiley Mazda of Huntsville

Huntsville, AL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
Benefits
- Medical and Dental
- 401(k) available at most locations
- Paid Time Off
- Competitive Pay
- Life Insurance
- Professional Development
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- High School Diploma or Equivalent preferred
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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