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Automotive Service Advisor Jobs in Decatur, AL (NOW HIRING)

Trax Tires

Automotive Service Advisor

Madison, AL · On-site

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in ... automotive services related sales a plus. ASE Certification preferred College degree/coursework a ...

Trax Tires

Automotive Service Advisor

Decatur, AL · On-site

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in ... automotive services related sales a plus. ASE Certification preferred College degree/coursework a ...

Trax Tires

Automotive Service Advisor

Huntsville, AL · On-site

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in ... automotive services related sales a plus. ASE Certification preferred College degree/coursework a ...

Trax Tires

Automotive Service Advisor

Huntsville, AL · On-site

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in ... automotive services related sales a plus. ASE Certification preferred College degree/coursework a ...

Epperly Tire

Automotive Service Advisor

Madison, AL

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in ... automotive services related sales a plus. ASE Certification preferred College degree/coursework a ...

Epperly Tire

Automotive Service Advisor

Decatur, AL

Invite a friend Back to job search SUMMARY The Service Advisor is responsible for communicating in ... automotive services related sales a plus. ASE Certification preferred College degree/coursework a ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Decatur, AL

Automotive Service Advisor information

See Decatur, AL salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for automotive service advisor in Decatur, AL is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What job categories do people searching Automotive Service Advisor jobs in Decatur, AL look for? The top searched job categories for Automotive Service Advisor jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Automotive Service Advisor jobs? Cities near Decatur, AL with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Decatur, AL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,567 per year, or $24.3 per hour.

Automotive Service Advisor

Trax Tires

Madison, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Invite a friend Back to job search Job Description: SUMMARY The Service Advisor is responsible for communicating in timely manner with customer, vendors and store team to facilitate a timely completion of order. This position will adhere to and promote the Company mission while operating within the confines of the Company's core values and contributing to the success of their functional team. Experience and Skills RESPONSIBILITIES Serving customers and build a loyal customer base.

Listen to each customer in order to understand their needs, concerns, problems and develop solutions best for their situation and vehicle Serve as liaison between technicians and customers Educate customers on all of the services and products available Enter all customer data into the work orders and customer files accurately and completely. Communicate regularly with all customers throughout their time at the store to ensure they are made aware of the progress and status of their order Maintain a safe, clean, and organized work area REQUIREMENTS High School Diploma, GED or equivalent One year or more years of sales experience, automotive services related sales a plus. ASE Certification preferred College degree/coursework a plus Valid driver's license Ability to pass a pre-employment drug test and background screen Effective communication and interpersonal skills Customer-focused attitude with ability to work well in a team environment Willingness to work Saturdays BENEFITS Weekly base pay guaranteed Opportunity for Bonus + Incentives Health / Dental / Vision / Life Insurance / Short & Long Term Disability 401k Paid Vacation / Holidays Uniforms provided No Sundays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS Exposure to inclement weather Prolonged periods of standing, stooping, and bending Exerting 50-100 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than 10 pounds of force constantly to move objects Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and/or pulling of materials

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