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Automotive Service Advisor Jobs in Decatur, AL (NOW HIRING)

Woody Anderson Ford

Service Advisor

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs ... Minimum 3 years' experience as a Service Advisor in a dealership setting * Experience in a high ...

Lifted Trucks

Be Seen First

The Lift Shop - Retail Sales & Service Advisor

Huntsville, AL · On-site

$60K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in automotive service, truck accessories, parts sales, powersports, repair shops ... Prior experience as a Service Advisor, Parts Advisor, Accessory Sales Consultant, Counterperson, or ...

New

Shottenkirk Honda Decatur

Service Writer

Decatur, AL

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Weatherford Honda

Service Writer

Decatur, AL · On-site

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Shottenkirk Honda Decatur

Service Writer

Decatur, AL · On-site

Automotive service advisor experience * Ability to read, write and speak English fluently * Ability to concentrate and accomplish tasks despite interruptions * Multitasking skills * Proficient use of ...

Landers McLarty Chevrolet

Service Advisor

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are looking for Service Advisors to join our team who will deliver an excellent customer service experience that is second to none! Are you searching for a financially lucrative career where you ...

TruTorque Diesel

Service Advisor

Athens, AL · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Service Advisor Wanted! Pay: $100,000.00 - $150,000.00 per year Location: Tanner, AL Company: TruTorque Diesel Tired of boring jobs, bad culture, and no room to grow? We were too. That's why we built ...

Hiley Mazda of Huntsville

Service Advisor

Huntsville, AL · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we ... Ensure that customers receive prompt, courteous, and effective service. - Take ownership of the ...

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Showing results 21-40

All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Decatur, AL

Automotive Service Advisor information

See Decatur, AL salary details

$11

$24

$42

How much do automotive service advisor jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for automotive service advisor in Decatur, AL is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $27.93 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Decatur, AL look for?

The top searched job categories for Automotive Service Advisor jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Automotive Service Advisor jobs?

Cities near Decatur, AL with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Decatur, AL as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,567 per year, or $24.3 per hour.

Service Advisor

Woody Anderson Ford

Huntsville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

CLICK HERE for our WrenchWay Top Shop page

What We Offer

  • Health Insurance with Optional Vision and Dental Insurance
  • Employer Provided Life Insurance
  • Paid Vacation and Paid Sick Leave
  • Paid Company Holidays and Closed on Sundays
  • 401(k) Savings Plan with Employer Match
  • Employee Discounts
  • Paid Training and Ongoing Professional Development
  • Work-Life Balance with a Family-Friendly and Inclusive Team Culture
  • Career Growth and Internal Promotions
Responsibilities

Customer Experience & Relationship Management

  • Greet customers promptly and professionally, establishing trust and rapport
  • Conduct thorough vehicle walk-arounds and needs assessments
  • Clearly explain recommended maintenance and repairs, including costs and timelines
  • Provide timely updates throughout the repair process
  • Resolve customer concerns with empathy, ownership, and professionalism
  • Promote a positive, consistent experience aligned with dealership standards

Communication & Team Collaboration

  • Serve as a communication bridge between customers, technicians, advisors, and management
  • Write clear, accurate repair orders that reflect technician findings and customer concerns
  • Communicate technician recommendations effectively and ethically to customers
  • Collaborate with other advisors to manage workflow and maintain efficiency
  • Escalate issues appropriately and participate in problem-solving with leadership

Process Execution & Operational Excellence

  • Follow dealership processes for repair orders, estimates, approvals, and delivery
  • Accurately document customer information, vehicle concerns, and services performed
  • Manage multiple repair orders simultaneously in a fast-paced environment
  • Ensure work is completed according to dealership and manufacturer standards
  • Maintain compliance with all policies, procedures, and OEM requirements

Product & Service Knowledge

  • Maintain working knowledge of maintenance schedules, service products, and warranties
  • Present maintenance menus, service packages, and value-added products confidently
  • Stay current on manufacturer programs, recalls, and technical updates
  • Participate in required training and continuous learning opportunities

Culture & Professionalism

  • Actively support and model dealership core values and culture
  • Demonstrate a collaborative mindset and positive attitude
  • Maintain professional appearance and conduct
  • Contribute to a respectful, customer-focused work environment

Qualifications

  • Minimum 3 years' experience as a Service Advisor in a dealership setting
  • Experience in a high-volume or fast-paced customer service environment strongly preferred
  • Working knowledge of automotive maintenance and repair processes
  • Proficiency with dealership management systems (DMS) and service software
  • Valid driver’s license with acceptable driving record

Key Success Traits & Competencies

  • Customer-focused mindset with strong relationship-building skills
  • Clear, confident verbal and written communication
  • Ability to work efficiently under pressure in a high-volume environment
  • Strong organizational and time-management skills
  • Attention to detail and commitment to accuracy
  • Ability to collaborate with diverse personalities and roles
  • Adaptability and willingness to learn new systems, processes, and products

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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