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Automotive Service Advisor Jobs in Calgary, AB (NOW HIRING)

Go Auto

Junior Service Advisor (T&T Honda)

Calgary, AB · On-site

Hands-on automotive service training * Opportunity to develop into a full Service Advisor * Health and dental benefits * Three weeks of vacation after your first year * Career-development resources ...

Go Auto

Junior Service Advisor (T&T Honda)

Calgary, AB · On-site

Hands-on automotive service training * Opportunity to develop into a full Service Advisor * Health and dental benefits * Three weeks of vacation after your first year * Career-development resources ...

Go Auto

Service Advisor (T&T Honda)

Calgary, AB · On-site

We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're ready to ignite your career and experience a thrilling, upbeat work atmosphere ...

Go Auto

Service Advisor (T&T Honda)

Calgary, AB · On-site

We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're ready to ignite your career and experience a thrilling, upbeat work atmosphere ...

Kaizen Automotive Group

Service Advisor

Calgary, AB

As part of a family-owned and operated automotive group, Genesis North Calgary embraces Kaizen ... Overview Position Summary The Service Advisor is the primary liaison between customers and the ...

Kaizen Automotive Group

Service Advisor

Calgary, AB · On-site

As part of a family-owned and operated automotive group, Genesis North Calgary embraces Kaizen ... Position Summary The Service Advisor is the primary liaison between customers and the dealership ...

Kaizen Automotive Group

Service Advisor

Calgary, AB

As part of a family-owned and operated automotive group, Country Hills Nissan embraces Kaizen ... Position Summary The Service Advisor is the primary liaison between customers and the dealership ...

Kaizen Automotive Group

Service Advisor

Calgary, AB · On-site

As part of a family-owned and operated automotive group, Country Hills Nissan embraces Kaizen ... Overview Position Summary The Service Advisor is the primary liaison between customers and the ...

South Centre Volkswagen

Service Advisor

Calgary, AB · On-site

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Service Advisor to join our South Centre Volkswagen team! The ...

Country Hills Kia

Senior Service Advisor

Calgary, AB · On-site

$60K - $100K/yr

As part of the McManes Automotive Group, this exciting new location offers the opportunity to be ... The Senior Service Advisor plays a key role in supporting the advisor team, assisting with ...

Bosch Truck Group Inc.

Service Advisor

Calgary, AB · On-site

Service Advisor Overview Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with nine locations in Alberta and British Columbia. For 50 years we have ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Calgary, AB

Automotive Service Advisor information

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are popular job titles related to Automotive Service Advisor jobs in Calgary, AB?

For Automotive Service Advisor jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Calgary, AB look for?

The top searched job categories for Automotive Service Advisor jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Automotive Service Advisor jobs?

Cities near Calgary, AB with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Calgary, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Automotive Service Advisor

Kaizen Automotive Group

Airdrie, AB • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

Job description

Rev Up Your Career at Airdrie Dodge in Airdrie, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Airdrie Dodge embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Airdrie Dodge, you’ll step into a fastpaced, forwardthinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Airdrie Dodge is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. FullTime employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• CompanyWide Appreciation Events
• And SO MUCH MORE!


Position Summary 


The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high-quality repairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-paced automotive environment. 


Key Responsibilities 

  • Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
  • Prepare repair orders and service estimates in accordance with dealership and OEM guidelines. 
  • Communicate recommended services, pricing, and timelines with transparency and clarity. 
  • Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation. 
  • Provide regular updates to customers and maintain communication throughout the service process. 
  • Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
  • Handle customer questions, concerns, and follow-up needs to support long-term relationships. 
  • Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
  • Maintain accurate records, reports, and documentation within the DMS and OEM systems. 
  • Support a clean, organized, and safety focused service environment. 
  • All other duties as assigned by leadership.


Qualifications 

  • Previous experience in an automotive service or customer service role; dealership experience preferred.
  • Strong understanding of vehicle maintenance and repair terminology.
  • Excellent communication, customer service, and relationship building skills. 
  • Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment. 
  • Proficiency with dealership management systems (DMS) and OEM service platforms. 
  • Strong organizational skills and high attention to detail.
  • Valid driver’s license and clean driving record required. 
  • Automotive or business related education or certification is an asset.

INDCFO


CAD $0.00 - CAD $0.00 /Hr.

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