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Automotive Service Advisor Manager Jobs in Reston, VA

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD · On-site

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Assistant Manager roles. Qualifications: A minimum of 1 year of experience in a dealership ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD · On-site

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Assistant Manager roles. Qualifications: A minimum of 1 year of experience in a dealership ...

German Auto Group Inc

Service Advisor

Springfield, VA · On-site

$45K - $90K/yr

Competitive Compensation Job Summary We are looking for a Service Advisor to join our team. The ... Experience as an automotive service manager is preferred * Deep understanding of automotive ...

Car Guys

Automotive Service Writer

Woodbridge, VA · On-site

Automotive service advisor, automotive service writer, automotive dealership service writer, automotive dealership service advisor, auto service writer, auto service advisor, auto advisor, auto ...

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Automotive Service Advisor Manager information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for automotive service advisor manager in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What is an automotive service advisor manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an automotive service advisor manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges automotive service advisor managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Browns Alexandria Mazda

Alexandria, VA

Full-time

Re-posted 28 days ago

Job description

Position Summary

The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for delivering an exceptional customer experience, accurately documenting vehicle concerns, recommending necessary maintenance and repairs, and ensuring timely communication throughout the service process. The ideal candidate is customer-focused, organized, and driven by performance metrics such as CSI, efficiency, and sales effectiveness.

Key Responsibilities

Customer Experience & Communication

  • Greet customers promptly and professionally upon arrival

  • Actively listen to customer concerns and document them accurately on repair orders

  • Provide clear explanations of recommended maintenance and repairs

  • Maintain consistent communication with customers regarding vehicle status, approvals, delays, and completion times

  • Set realistic expectations and follow through on commitments

  • Promote a positive service experience to support high CSI scores

Service & Sales Responsibilities

  • Recommend factory-scheduled maintenance and needed repairs based on vehicle inspection results

  • Review and present multi-point inspection findings to customers

  • Obtain customer authorization for repairs and document approvals properly

  • Maximize service sales while maintaining integrity and trust

  • Ensure all manufacturer guidelines and dealership policies are followed

Operational & Administrative Duties

  • Open, update, and close repair orders accurately and efficiently

  • Coordinate with technicians, dispatch, and parts to ensure smooth workflow

  • Verify warranty coverage, maintenance plans, and goodwill eligibility when applicable

  • Ensure repair orders are complete, accurate, and ready for billing

  • Collect payment and explain invoices upon vehicle pickup

  • Maintain organized records and documentation

Team & Process Collaboration

  • Work closely with technicians to understand repair needs and timelines

  • Participate in daily meetings, training, and process improvements

  • Support dealership goals related to productivity, efficiency, and customer retention

  • Adhere to all safety, compliance, and manufacturer requirements

Qualifications & Skills

Required

  • Strong customer service and communication skills

  • Ability to multitask in a fast-paced environment

  • Professional appearance and demeanor

  • Basic computer proficiency and ability to learn dealership systems

  • Valid driver’s license with acceptable driving record

Preferred

  • Prior experience as a Service Advisor or in automotive service

  • Knowledge of automotive maintenance and repair terminology

  • Experience with dealership DMS systems Rey Rey Ignite

  • Familiarity with manufacturer programs, warranty, and CSI metrics