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Automotive Service Advisor Manager Jobs in Reston, VA

AAA Club Alliance, Inc.

Automotive Service Advisor

VA · On-site

$24.70/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

AAA Mid Atlantic

Automotive Service Advisor

Fairfax, VA · On-site

$20.97 - $24.70/hr

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in ...

DARCARS

Automotive Service Advisor / Writer

Lanham, MD · On-site

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience highly ...

Car Guys Inc.

Automotive Service Writer

Sterling, VA

$60K - $109K/yr

Ability to handle high-volume customer interactions, manage workflow, and maintain high CSI scores. Experience as a service advisor, service writer, service consultant, or automotive customer service ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Assistant Manager roles. Qualifications: A minimum of 1 year of experience in a dealership ...

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Automotive Service Advisor Manager information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for automotive service advisor manager in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What is an Automotive Service Advisor Manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges Automotive Service Advisor Managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What cities near Reston, VA are hiring for Automotive Service Advisor Manager jobs? Cities near Reston, VA with the most Automotive Service Advisor Manager job openings:
Automotive Service Advisor Manager jobs near you
Automotive Service Advisor / Writer

Automotive Service Advisor / Writer

DARCARS Automotive Group

Lanham, MD • On-site

Full-time

Retirement, PTO

Re-posted 22 days ago

DARCARS Automotive Group rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

96th of 145 rated car dealerships

Job description

DARCARS of Lanham is now seeking Automotive Service Advisor / Writer

As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Generate and provide customers with a complete and accurate estimate of repair orders
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
  • Follow the manufacturer’s warranty guidelines and procedures
  • Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background)

Benefits

  • Competitive pay and opportunities for bonus
  • Comprehensive Benefits Plan including 401k
  • PTO and Paid Holidays
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives


This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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