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Automotive Service Advisor Manager Jobs in Reston, VA

Midas - PGW

Automotive Service Advisor

Washington, DC · On-site

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Midas

Automotive Service Advisor

Washington, DC · On-site

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

DARCARS

Automotive Service Advisor / Writer

Lanham, MD · On-site

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience highly ...

DARCARS

Automotive Service Advisor / Writer

Fairfax, VA · On-site

Must be able to manage in a fast paced work environment with limited supervision * Must have great customer service, phone and computer skills * Previous automotive Service Advisor experience highly ...

AAA Club Alliance, Inc.

Automotive Service Advisor

VA · On-site

$24.70/hr

AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians. In this role, you'll guide customers through the ...

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Automotive Service Advisor Manager information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor manager jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for automotive service advisor manager in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What is an Automotive Service Advisor Manager?

An Automotive Service Advisor Manager is a professional responsible for overseeing the service advisors in an auto repair shop or dealership. They ensure that customers receive excellent service, manage the workflow between customers and technicians, and handle administrative tasks such as scheduling and reporting. This role often includes training service advisors, resolving escalated customer issues, and working to improve overall service department efficiency and profitability.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor Manager, and why are they important?

To thrive as an Automotive Service Advisor Manager, you need a solid understanding of automotive systems, customer service experience, and often a background in business management or related certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer training programs is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and exceed customer expectations. These abilities ensure efficient operations, high customer satisfaction, and the overall success of the service department.

What are some common challenges Automotive Service Advisor Managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Advisor Managers often need to balance delivering excellent customer service with maintaining workshop productivity and meeting revenue targets. One common challenge is managing customer expectations regarding repair timelines or costs while ensuring technicians have the time and resources needed to perform quality work. Effective communication, strong organizational skills, and the ability to prioritize tasks are crucial for overcoming these challenges. Additionally, fostering a collaborative environment between advisors, technicians, and parts staff helps streamline workflow and improve both customer satisfaction and shop efficiency.

What is the difference between Automotive Service Advisor Manager vs Automotive Service Advisor?

AspectAutomotive Service AdvisorAutomotive Service Advisor Manager
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingSame as Service Advisor, plus leadership or management training
Work EnvironmentCustomer service, dealership or repair shop settingOversees Service Advisors, manages team, in similar dealership or repair shop environment
ResponsibilitiesCommunicates repair needs, estimates costs, schedules serviceSupervises Service Advisors, ensures customer satisfaction, manages workflow

The main difference is that an Automotive Service Advisor handles customer interactions and service estimates, while an Automotive Service Advisor Manager oversees the team, manages operations, and ensures overall service quality within the dealership or repair shop.

What cities near Reston, VA are hiring for Automotive Service Advisor Manager jobs? Cities near Reston, VA with the most Automotive Service Advisor Manager job openings:
Automotive Service Advisor Manager jobs near you

Automotive Service Advisor

Midas - PGW

Washington, DC • On-site

Full-time

Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Paid time off
  • Signing bonus
  • Training & development
  • Vision insurance

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.
Responsibilities
As a Midas automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
  • Deliver exceptional customer service while listening and consulting customers
  • Following up with customers, services requested, estimated completion times etc.
  • Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers as well as promoting shop service specials
  • Lead, manage, and train team while keeping in tune with our companies vision, purpose, core values, and employee creed
  • Supervise up to ten employees
  • Oversee technicians inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
  • Maintain inventory counts
  • Overall cleanliness and organization of the facility
  • Other duties as assigned
Qualifications
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
This is a video explaining exactly who we are...well worth your time to get a better understanding of PGW:
https://www.youtube.com/watch?v=Y3Dgn9Xrq1w