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Automotive Retention Manager Jobs (NOW HIRING)

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

Urbana Autopark

Automotive Service Manager

Urbana, IL · On-site

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

Urbana Autopark

Automotive Service Manager

Urbana, IL

$120K - $170K/yr

This role drives the performance of the Service Area by attracting, developing, and retaining great ... Automotive Service Management experience in a high -volume dealership * Ability to set and achieve ...

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Automotive Retention Manager information

See salary details

$33K

$65.3K

$110.5K

How much do automotive retention manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for automotive retention manager in the United States is $65,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Retention Manager vs Automotive Service Advisor?

AspectAutomotive Retention ManagerAutomotive Service Advisor
Primary RoleDevelops strategies to retain customers and increase loyaltyCommunicates vehicle issues and recommends services to customers
Required SkillsCustomer retention, marketing, data analysisCustomer service, technical knowledge, communication
Work EnvironmentOffice-based, collaboration with marketing and sales teamsService department, direct customer interaction
Common CertificationsCustomer service, automotive industry certificationsASE certifications, technical training

The Automotive Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working behind the scenes with marketing teams. In contrast, the Automotive Service Advisor interacts directly with customers, explaining vehicle issues and recommending services. Both roles require strong communication skills, but their daily tasks and focus areas differ significantly.

Infographic showing various Automotive Retention Manager job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 84% Full Time, 8% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $65,318 per year, or $31.4 per hour.
Automotive Service Manager

Automotive Service Manager

Jaffarian Automotive Group

Haverhill, MA

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Jaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA.  We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department.  This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships.  If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.

Responsibilities
  • Oversee all service department operations to ensure efficient workflow and customer satisfaction
  • Manage and mentor service advisors, technicians, and support staff
  • Maintain and improve service processes to increase productivity and profitability
  • Develop and maintain strong customer relationships to drive retention and repeat business
  • Ensure compliance with company policies, safety standards, and manufacturer guidelines
  • Collaborate with parts and sales departments to optimize overall dealership performance
  • Prepare and manage service department budgets, forecasts, and reports
Requirements
  • Proven experience as an Automotive Service Manager or similar leadership role in a dealership environment
  • Strong leadership skills with a track record of developing high-performing teams
  • Deep understanding of automotive repair, diagnostics, and service operations
  • Excellent communication and customer service skills, especially in highline environments
  • Ability to manage multiple priorities in a fast-paced, performance-driven setting
  • Experience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferred
  • Valid driver’s license and ability to meet company driving requirements
Benefits
  • Competitive salary range: $150,000–$200,000 per year, paid weekly
  • Health, dental, and vision insurance plans
  • Paid time off and holidays
  • 401(k) retirement savings plan with company match
  • Opportunities for career growth and professional development
  • Employee discounts on vehicle purchases and services
  • Fully air-conditioned shop
  • State-of-the-art facility
  • On-site air-conditioned body shop
About the Company

Jaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England.  We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer.  Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.

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