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Automotive Retention Jobs (NOW HIRING)

Hudson Automotive Group

Automotive Technician

Kingsport, TN · On-site

$80K - $100K/yr

... Retention Bonus Honda Kingsport ,a Hudson Automotive Company, is actively seeking Automotive ... Technicians to join our award winning, high-volume service team. Hudson Automotive Group , founded ...

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$22K

$61.4K

$85.5K

How much do automotive retention jobs pay per year?

As of Jun 8, 2026, the average yearly pay for automotive retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Automotive Retention vs Automotive Service Advisor?

AspectAutomotive RetentionAutomotive Service Advisor
Primary RoleFocuses on customer retention strategies, loyalty programs, and follow-up to ensure repeat businessActs as the main point of contact for customers, explaining repairs, and recommending services
Required SkillsCustomer relationship management, communication, marketingCustomer service, technical knowledge, sales skills
Work EnvironmentOffice-based, dealership or service center support rolesFront desk, service department, direct customer interaction

Automotive Retention specialists concentrate on maintaining customer loyalty through marketing and follow-up, while Automotive Service Advisors engage directly with customers to explain vehicle repairs and recommend services. Both roles are essential for dealership success but differ in their primary focus and daily tasks.

What cities are hiring for Automotive Retention jobs? Cities with the most Automotive Retention job openings:

Chevy GMC Automotive Retention Associate

Balise Auto

Springfield, MA

$16 - $23/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

Chevy Gmc Automotive Retention Associate

Chevy Gmc Springfield - Springfield, MA

Overview

Salary Range $16.00 - $23.00 Hourly

Description

Retention Center Associate (Call Center)

This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.

Job Description:

  • Working at the Dealership's facility to ensure efficient turnaround with guests' calls.
  • Answer inbound calls.
  • Schedule appointments for our service departments.
  • Confirm appointments and follow up on customer satisfaction.
  • Introduce new customers to the benefits of doing business with Balise.
  • Educating customers about their vehicle needs and other questions they may have.
  • Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
  • Other duties assigned by managers.

Environmental & Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
  • While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.

Benefits Include:

  • Health, dental, life and disability insurance
  • 401(k) with company match
  • Flexible spending accounts
  • Paid Time-Off
Qualifications

Skills & Requirements:

  • Excellent customer service skills
  • Ability to learn product knowledge & upsell customers on services.
  • Answer phone calls
  • Flexible training & work schedule
  • Basic computer skills are required.
  • Ability to multi-task.

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