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Automotive Regional Service Director Jobs (NOW HIRING)

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate ...

Waters Corporation

Field Service Director

Milford, MA · On-site

Overview The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately ...

Waters Corporation

Field Service Director

Milford, MA · Remote

The Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately 100 ...

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Automotive Regional Service Director information

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$39.5K

$94.3K

$162.5K

How much do automotive regional service director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for automotive regional service director in the United States is $94,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $115,000.00 per year, depending on experience, location, and employer.

What does an automotive regional service director do?

An Automotive Regional Service Director oversees the service operations for multiple dealerships or service centers within a specific region. Their responsibilities include managing service staff, ensuring customer satisfaction, maintaining service quality standards, and meeting financial goals. They also develop and implement strategies to improve efficiency, monitor performance metrics, and ensure compliance with company policies and industry regulations. This role often involves regular travel between locations and collaboration with other regional and corporate leaders.

What are the key skills and qualifications needed to thrive as an automotive regional service director?

To thrive as an Automotive Regional Service Director, you need comprehensive automotive service knowledge, leadership experience, and a track record in service operations management, often supported by a bachelor's degree in business or automotive technology. Familiarity with dealership management systems (DMS), customer relationship management (CRM) tools, and manufacturer certification programs is typically required. Strong communication, problem-solving, and team leadership skills set outstanding candidates apart in this role. These abilities are crucial for driving service excellence, ensuring operational consistency, and achieving regional performance targets across multiple locations.

What are some common challenges an automotive regional service director may face when overseeing multiple service locations?

As an Automotive Regional Service Director, you may encounter challenges such as maintaining consistent service quality across all locations, managing communication between teams, and ensuring that each site meets performance and customer satisfaction targets. Balancing the unique needs of different locations while implementing standardized processes can require strong leadership and adaptability. Additionally, you may need to address staffing shortages, oversee training initiatives, and respond quickly to operational issues to keep the region running smoothly.

What are popular job titles related to Automotive Regional Service Director jobs?

For Automotive Regional Service Director jobs, the most frequently searched job titles are:

Infographic showing various Automotive Regional Service Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,338 per year, or $45.4 per hour.

Regional Service Director

Minneapolis, MN • On-site

AIR Control Concepts
See more jobs at AIR Control Conceptsexternal

$150K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Title: Regional Service Director - Midwest
Job Location: Minneapolis, MN
FLSA Status: Exempt
Salary Range: $150-175k plus discretionary bonus
Travel: Regular travel throughout the Midwest region
About AIR Control Concepts & Midwest Mechanical Solutions:
AIR Control Concepts is a leading platform of commercial HVAC companies that partners with operating companies across North America. Our regional structure allows each operating company to maintain its local identity, customer relationships, and entrepreneurial culture while benefiting from broader resources, expertise, and collaboration across AIR.
Midwest Mechanical Solutions- A member of theAIR Control Conceptsfamily.
Midwest Mechanical Solutions is a manufacturer's representative for some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture are what make us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.
Check out our websites:
AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America
Commercial HVAC Solutions | Midwest Mechanical Solutions
Position Summary:
The Regional Service Director - Midwest is responsible for strengthening, supporting, and advancing service operations across AIR Control Concepts' Midwest Region. Based in Minneapolis at Midwest Mechanical Solutions, this leader will partner with operating company presidents, service leaders, and regional leadership to improve service performance, customer satisfaction, operational consistency, technician effectiveness, and profitable growth throughout the region.
This is a hands-on, "roll-up-your-sleeves" leadership role. The Regional Service Director must be comfortable navigating complex service situations, determining the appropriate next steps, mobilizing the right resources, and driving issues to a timely and effective resolution.
The position will support service operations involving sophisticated commercial HVAC systems and facilities, including laboratories, hospitals, and other complex environments. The Regional Service Director will help ensure that customers throughout the Midwest Region receive exceptional support after equipment is installed and remain confident in their relationship with their local AIR operating company.
The Regional Service Director will respect and preserve the strengths and local identity of each operating company while identifying opportunities to share resources, standardize best practices, strengthen capabilities, and improve performance across the region.
Essential Duties and Responsibilities:
  • Provide regional leadership, guidance, and support to service leaders and service teams across AIR's Midwest operating companies.
  • Partner with operating company presidents, general managers, and service leaders to evaluate service operations and develop plans to improve performance, capacity, customer satisfaction, and profitability.
  • Lead, manage, and be accountable for regional service initiatives while supporting local service managers, dispatch teams, service technicians, and third-party service partners.
  • Serve as a coach and resource to local service leaders without unnecessarily disrupting the day-to-day authority and accountability of operating company leadership.
  • Assist service leaders with technician staffing, field productivity, tools and equipment, fleet needs, scheduling, training, performance management, and workforce planning.
  • Establish and track meaningful regional service metrics, including revenue, gross margin, backlog, technician utilization, billable hours, first-time resolution, callback rates, response times, and customer satisfaction.
  • Identify operational gaps and develop scalable processes, tools, and best practices that can be implemented appropriately across the region.
  • Support regional and key customer accounts by troubleshooting complex or escalated service issues.
  • Utilize internal, external, operating company, and manufacturer resources to develop solutions for equipment and system issues.
  • Confidently communicate with customers regarding equipment issues, recommended solutions, timelines, responsibilities, and expected outcomes.
  • Drive escalated service issues to resolution and ensure communication remains clear and consistent throughout the process.
  • Conduct analysis to determine how service-related costs should be allocated among the operating company, manufacturer, customer, or other responsible parties.
  • Develop strong relationships with key manufacturers, vendors, subcontractors, and third-party service partners throughout the region.
  • Identify opportunities for operating companies to share specialized technicians, technical expertise, training resources, tools, and third-party partnerships.
  • Support recruiting, onboarding, development, and retention strategies for service technicians and service leadership positions across the Midwest Region.
  • Help build technician career paths, leadership-development opportunities, and technical-training programs that strengthen the regional service workforce.
  • Support the integration of newly acquired operating companies by assessing service capabilities, identifying immediate needs, and helping connect new teams with regional resources and best practices.
  • Identify opportunities to expand service capabilities, recurring maintenance agreements, aftermarket support, and other profitable service offerings.
  • Participate in annual planning, budgeting, forecasting, and capital-planning activities related to regional service operations.
  • Maintain regular communication with regional and operating company leadership regarding service performance, risks, resource needs, and improvement opportunities.
  • Travel to operating companies, customer facilities, and active jobsites throughout the Midwest Region as needed.

Experience and Requirements:
Education and Experience
  • Post-secondary education in HVAC, mechanical systems, engineering, business, or a related field is preferred.
  • Significant experience in the commercial HVAC industry is required.
  • Minimum of 10 years of experience in a service organization, including progressively responsible leadership and personnel-management experience.
  • Experience leading or supporting service operations across multiple locations, branches, or business units is strongly preferred.
  • Experience within a manufacturer's representative, commercial HVAC service provider, mechanical contractor, or related environment is preferred.
  • Demonstrated experience improving service operations, developing leaders, and managing complex customer or technical issues.

Knowledge, Skills, and Abilities
  • Strong commitment to customer service and the ability to build long-lasting, mutually beneficial customer relationships.
  • Deep technical knowledge of commercial HVAC equipment, systems, controls, and the manufacturers serving the market, including the ability to use diagnostic tools such as a voltmeter.
  • Strong understanding of service operations, including dispatch, technician utilization, field productivity, service agreements, warranty administration, job costing, and service profitability.
  • Proven ability to lead and influence across multiple operating companies while respecting local leadership, customer relationships, and operating cultures.
  • Ability to assess the strengths and needs of different service organizations and tailor support accordingly.
  • Strong coaching and leadership skills, with the ability to develop service managers and create accountability across geographically dispersed teams.
  • High level of initiative and a proactive, solution-oriented approach to problems.
  • Ability to identify and deploy the right individuals and resources based on the skills and strengths required for each situation.
  • Uses logic and sound judgment to evaluate alternative solutions, conclusions, and approaches to service-related issues.
  • Demonstrated ability to manage multiple priorities with strong organizational skills and attention to detail in a fast-paced environment.
  • Ability to operate effectively under pressure, meet tight deadlines, and work within the demands of active jobsites and complex customer environments.
  • Strong business and financial acumen, including the ability to interpret service financials, assess job profitability, and make informed operational decisions.
  • Strong written and verbal communication skills with employees, executives, customers, manufacturers, suppliers, and other external partners.
  • Energetic and positive leader who is conscientious, enthusiastic, articulate, collaborative, and professional.
  • Ability and willingness to travel regularly throughout the Midwest Region.
  • Must demonstrate AIR and MMS values, including being driven and self-motivated, maintaining a can-do attitude, acting as a team player, remaining customer-focused, doing what is right, and holding oneself and others accountable.

Working Conditions
  • This position is based in Minneapolis, Minnesota, at Midwest Mechanical Solutions.
  • The role supports operating companies and service operations throughout AIR Control Concepts' Midwest Region.
  • Regular regional travel is required and may include overnight travel.
  • The position will periodically work at active jobsites and customer facilities.
  • Work may involve mechanical rooms, rooftops, construction environments, hospitals, laboratories, and other commercial or industrial facilities.

Benefits:
We offer a competitive and comprehensive benefits package, including:
  • 401(k) with employer match (immediate vesting)
  • Medical - HDHP & PPO options, Dental and Vision
  • HSA with employer matching contributions
  • FSA & Limited FSA
  • Employer Paid Life/AD&D Insurance
  • Voluntary Life Insurance Plans
  • Paid Family Leave
  • PTO
  • Paid Company Holidays - 10 Days
  • Employer Paid Short-term Disability
  • Long-term Disability
  • Referral Bonus Opportunities
  • Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and individual qualifications.
The Company complies with applicable disability laws and provides reasonable accommodations to qualified individuals.

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