ZipRecruiter

Log In

1

Automotive Desk Manager Jobs in Michigan (NOW HIRING)

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am ... Answering inbound communications (phone calls, emails, chats) from customers from an automotive ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI ยท On-site

$15.75 - $20/hr

Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am ... Answering inbound communications (phone calls, emails, chats) from customers from an automotive ...

next page

Showing results 1-20

All JobsAutomotive Desk JobsAutomotive Desk Manager JobsAutomotive Desk Manager Jobs in Michigan

Automotive Desk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do automotive desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for automotive desk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an automotive desk manager?

Automotive Desk Managers, also known as Sales Desk Managers or Finance Desk Managers, oversee the sales process at car dealerships. They are responsible for structuring deals, ensuring paperwork accuracy, securing financing, and supporting sales staff to close transactions. Desk Managers play a key role in pricing, negotiating with customers, and maintaining profitability for the dealership. Their expertise helps streamline the car buying process and ensures compliance with dealership policies and industry regulations.

What are the key skills and qualifications needed to thrive as an automotive desk manager, and why are they important?

To thrive as an Automotive Desk Manager, you need strong automotive sales knowledge, leadership abilities, and experience in dealership operations, often supported by prior sales or management roles. Familiarity with dealership management systems (DMS), CRM software, and finance tools is crucial for efficiently overseeing sales and workflow. Excellent communication, negotiation, and problem-solving skills help foster positive customer relationships and motivate sales teams. These competencies are vital for driving dealership profitability, ensuring smooth operations, and achieving high customer satisfaction.

What are some common challenges faced by automotive desk managers, and how can they effectively address them?

Automotive Desk Managers often encounter challenges such as balancing customer satisfaction with dealership profitability, coordinating between sales teams and finance departments, and handling high-pressure situations during peak sales periods. Effective communication and strong organizational skills are essential for managing these dynamics. Building solid relationships with both staff and customers, staying up-to-date on inventory and financing options, and using dealership management software can help Desk Managers navigate these challenges and maintain a productive work environment.

What is the difference between Automotive Desk Manager vs Automotive Service Advisor?

AspectAutomotive Desk ManagerAutomotive Service Advisor
CredentialsHigh school diploma; experience in automotive serviceHigh school diploma; automotive knowledge often preferred
Work EnvironmentOffice setting within a dealership or service centerCustomer-facing role in service department
Primary ResponsibilitiesOversees service desk operations, manages staff, handles customer issuesExplains repairs, recommends services, communicates with technicians and customers

The Automotive Desk Manager focuses on managing the service desk operations and staff, ensuring smooth workflow, while the Automotive Service Advisor primarily interacts directly with customers to explain repairs and recommend services. Both roles require automotive knowledge and customer service skills, but their responsibilities differ in scope and focus.

What are popular job titles related to Automotive Desk Manager jobs in Michigan?

For Automotive Desk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Automotive Desk Manager jobs in Michigan look for?

The top searched job categories for Automotive Desk Manager jobs in Michigan are:

What cities in Michigan are hiring for Automotive Desk Manager jobs?

Cities in Michigan with the most Automotive Desk Manager job openings:

Automotive Desk Manager jobs near you
Infographic showing various Automotive Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Help Desk Agent - Level 1

Rochester Hills, MI

SolvIT, Inc.
See more jobs at SolvIT, Inc.external

$15.75 - $20/hr

Full-time

Posted 24 days ago

Job description

JOB TITLE: Help Desk Agent - Level 1

REPORTS TO: Help Desk Manager

JOB TYPE: Full Time

DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

LOCATION: 2831 Research Drive,Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Kickstart Your Career in Tech!
Are you passionate about technology but don't have formal IT experience yet? This is your chance to break into the tech industry! At SolvIT, we're looking for enthusiastic individuals with customer service skills and a knack for problem-solving to join our team as Help Desk Agent Level 1. You'll receive on-the-job training, gain hands-on experience, and have opportunities to work in a dynamic and supportive environment. If you're ready to turn your interest in tech into a rewarding career, we want to hear from you!

Who is SolvIT, Inc.?

SolvIT, Inc. provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Our solutions include software development, infrastructure cloud hosting, managed IT services, and technical support services.

Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork. We know that our team members are vital to our success, and we are continuously seeking individuals who will thrive as part of our innovative and talented staff.

What does the Help Desk Agent - Level 1 do?
Under direct supervision, aHelp DeskAgent - Level 1 is responsible for:

  • Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
  • Creating or updating tickets with timely, accurate written documentation
  • Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 support
  • Various ad hoc projects

What you will be doing:

  • Utilize a ticket system to document and summarize issues
  • Communicate to customer base, coworkers, supervisors both verbally and in writing via phone, email, IM, etc.
  • Attends meetings, internal training sessions as needed
  • Able to work in a fast-paced and flexible work environment.
  • At times, projects and client needs require adaptability and agility to adjust work duties

Apply