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Automation Field Service Technician Jobs (NOW HIRING)

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$145K/yr

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How much do automation field service technician jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for automation field service technician in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is an automation field service technician?

Automation Field Service Technicians are skilled professionals who install, maintain, troubleshoot, and repair automated equipment and systems at customer sites. They work with technologies such as robotics, programmable logic controllers (PLCs), sensors, and other control systems used in industrial automation. Their responsibilities often include diagnosing issues, performing preventative maintenance, and ensuring that automated production lines and machinery operate efficiently and safely. These technicians frequently travel to different locations to support clients and may work outside regular business hours to minimize production downtime.

What are the key skills and qualifications needed to thrive as an automation field service technician?

To thrive as an Automation Field Service Technician, you need a solid background in electrical and mechanical systems, automation technology, and troubleshooting, usually supported by an associate degree or technical certification in a related field. Familiarity with PLC programming, industrial control systems, robotics, and diagnostic tools such as multimeters and HMIs is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart. These competencies are crucial for quickly diagnosing and resolving automation issues, ensuring minimal downtime and client satisfaction.

What are some typical challenges faced by automation field service technicians when working at customer sites?

Automation Field Service Technicians often encounter challenges such as troubleshooting complex equipment under time constraints, adapting to varied site conditions, and communicating effectively with clients who may not have technical backgrounds. Each site can present unique automation systems or unexpected issues, requiring both strong technical skills and flexibility. Building good client relationships and being able to explain technical solutions clearly are also important for success in this role.

What is the difference between Automation Field Service Technician vs Maintenance Technician?

AspectAutomation Field Service TechnicianMaintenance Technician
CertificationsIndustry-specific automation certifications, technical diplomasGeneral maintenance certifications, HVAC, electrical, or mechanical licenses
Work EnvironmentOn-site at client facilities, industrial or manufacturing settingsFactories, plants, or facilities requiring equipment upkeep
Employer & IndustryManufacturing, automation, robotics companiesManufacturing, facilities management, industrial plants

The Automation Field Service Technician specializes in installing, troubleshooting, and maintaining automation systems and robotics, often requiring specific technical certifications. Maintenance Technicians focus on general equipment upkeep and repairs. While both roles work in industrial environments, the Automation Technician emphasizes automation systems, making their skills more specialized for modern manufacturing automation needs.

How much do automation field service technicians make in the US?

Automation field service technicians in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, certifications, and location. Skilled technicians with specialized knowledge of automation systems and troubleshooting can earn higher wages, especially with overtime or on-call work.
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What states have the most Automation Field Service Technician jobs?

States with the most job openings for Automation Field Service Technician jobs include:

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For Automation Field Service Technician jobs, the most frequently searched job titles are:

Automation Field Service Technician jobs near you
Infographic showing various Automation Field Service Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Senior Industrial Automation Field Service Technician

Lubbock, TX • On-site

REXEL
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees
Learn more about REXELexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Execute documented procedures on-site at customer facilities.

  • Perform onsite collection of current installed base through site walk-through and data collection tools.

  • Troubleshoot Rockwell Automation products and associated manufacturing technology.

Rexel rating

7.3

Company rating: 7.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

200th of 430 rated retail wholesalers

Job description

Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for a Senior Industrial Automation Field Service Technician to join our Rexel USA team in Lubbock, TX!
Summary:
The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer's installed Rockwell Automation hardware, software, and networked equipment. Supporting customer's systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications.
What You'll Do:
  • Execute documented procedures on-site at customer facilities
  • Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
  • Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
  • Communicate needs and issues with management to avoid problems before they arise
  • Manage time in such a way that scheduling issues do not arise
  • Work positively in a team-based environment that is in continuous movement
  • Act as representative of Rexel while performing services on customers equipment and applications
  • Develop relationships with key customer stakeholders
  • Present findings to technical and non-technical audiences
  • Articulate the value of services offerings to customers during the lifecycle of the engagement
  • Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
  • Document work activities in appropriate, professional report format
  • Assist in the clarification and resolution of customer issues
  • Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
  • Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
  • 7+ years of hands-on experience working in an industrial manufacturing environment
  • Exposure to industrial Lockout Tag out standards and best practices
  • Exposure to industrial Arch Flash standards and best practices
  • Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
  • High School or GED - Required
  • Associate's Degree - Preferred
  • 4 Year / Bachelor's Degree - Preferred
  • Associate's of Science Degree in Engineering or Technology or technological training preferred
  • Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Knowledge, Skills & Abilities
  • Ability to read prints and documentation regarding a machine or process
  • Ability to manage time between jobs and while on the job during a project or other engagement
  • Ability to gather data for future projects that management can use to create a scope document for the proposal
  • Ability to drive utilization to target goals set by management
  • Ability to work with sales on multiple customer engagements
  • Ability to respond promptly to requests for support
  • Ability to learn on the job and always be improving skills and abilities
  • Strong interpersonal communications, organizational, and written/verbal communication skills
  • Ability to learn quickly and adapt to changing demands
  • Examples of being self-motivated and able to work independently
  • Experience with Microsoft Office (Excel, Word, Outlook, etc.)
  • Ability to mentor, train, and coach peers

Additional Information
Physical Demands:
  • Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
  • Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
  • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
  • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51%
  • Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly - at least 51%
  • Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

Weight and Force Demands:
  • Up to 10 pounds - Constantly - at least 51%
  • Up to 25 pounds - Occasionally - up to 20%

Working Environment:
  • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently - 21% to 50%
  • Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
  • Handles or works with potentially dangerous equipment - Occasionally - up to 20%
  • Travels to offsite locations - Constantly - at least 51%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401K with Employer Match
  • Paid vacation and sick time
  • Paid company holidays plus flexible personal days per year
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • HSA Accounts
  • Commuter Transit Benefits
  • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
  • Employee Discount Programs
  • Professional Training & Development Programs
  • Career Advancement Opportunities - We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

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