We are searching for a Subrogation Operations Manager who is capable of handling day-to-day operations, ensuring efficient recovery efforts in managing staff performance, team strategies, and professionally communicating with clients, carriers, and other third-party administrators. The ideal candidate would be someone who is a results-driven leader that can balance operational efficiency, client satisfaction, and recovery performance.
Remote position - Full Time - Monday - Friday - 9:00am – 5:30pm
- Competitive salary based on experience
- Monthly commissions
- Paid time off and holidays
- Professional development support
Key Responsibilities
- Oversee subrogation operations, including file intake, investigation, liability analysis, negotiation, arbitration support, and recovery collection.
- Assist in working overflow of claims.
- Develop and implement workflows, policies, and procedures to improve operational efficiency and recovery outcomes.
- Track recovery metrics.
- Team Leadership and staff support, through mentoring and employee development.
- Assist with training new employees.
- Be a client point of contact.
- Professional communication with insurance carriers, third-party administrators, and at times uninsured individuals.
Qualifications
- 4+ years of subrogation experience
- 2+ years of management or supervisory experience.
- Strong understanding of property damage, auto, and commercial subrogation.
- Experience with claims management systems and a diary of tasks.
- Leadership, communication, and analytical skills.
- Experience managing client relations.
- Knowledge of arbitration filing and management.
- Experience in negotiations.
- Experience with performance reporting and operational analytics.
Pay Range: $55,000.00 - $80,000.00 per year depending on experience
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Monthly Commissions