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Auto Service Writer Jobs in Portland, OR (NOW HIRING)

State Farm

Claims Appraiser - Auto Estimatics

Portland, OR · On-site

$63K - $82K/yr

Responsibilities As an Auto Estimator, you will collect vehicle information from repair shops or ... Excellent customer service, critical thinking, and decision-making skills * Strong written and ...

808 Automotive Inc

Auto Mechanic

Hubbard, OR · On-site

$25 - $40/hr

They must have the ability to explain the work needed to the service advisor/manager and to work ... Communicate needed upsells in a timely fashion, in clear writing (see tech worksheet procedure)

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Showing results 21-40

All JobsAuto Service Writer JobsAuto Service Writer Jobs in Portland, OR

Auto Service Writer information

See Portland, OR salary details

$13

$25

$42

How much do auto service writer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for auto service writer in Portland, OR is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $30.53 per hour, depending on experience, location, and employer.

What is an auto service writer?

Auto Service Writers, also known as Service Advisors, act as the link between customers and automotive technicians at repair shops or dealerships. They listen to customer concerns about their vehicles, document the issues, and communicate repair needs to the mechanics. Service Writers also prepare estimates, explain recommended repairs, and keep customers informed about the status of their vehicles. Their role is essential for ensuring clear communication and a smooth service experience for both customers and technicians.

How does an auto service writer typically collaborate with technicians and customers during a service appointment?

An Auto Service Writer acts as the liaison between customers and the service team, ensuring clear communication about vehicle issues and repairs. During a service appointment, the Service Writer gathers detailed information from the customer, translates it into work orders for technicians, and keeps the customer updated on progress and costs. They often need to balance customer expectations with the realities of shop schedules and technical findings. Effective collaboration involves regular check-ins with technicians to clarify diagnostics and relay updates or recommendations to the customer in a timely, professional manner.

What are the key skills and qualifications needed to thrive as an auto service writer, and why are they important?

To thrive as an Auto Service Writer, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with shop management software, repair order systems, and estimating tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you effectively bridge the gap between customers and technicians. These skills are vital for ensuring accurate service recommendations, customer satisfaction, and efficient workflow in an automotive service environment.

What is the difference between Auto Service Writer vs Auto Service Advisor?

AspectAuto Service WriterAuto Service Advisor
CredentialsTypically no formal certifications required, but knowledge of automotive services helpsOften requires automotive knowledge and customer service skills, certifications are a plus
Work EnvironmentFront desk, customer service area in auto repair shops or dealershipsCustomer-facing role in auto repair shops or dealerships, similar environment
Primary ResponsibilitiesWriting repair orders, communicating customer concerns to techniciansExplaining repairs to customers, recommending services, and selling maintenance plans

Both roles involve customer interaction and understanding automotive services, but the Auto Service Writer primarily focuses on documenting repairs and communicating with technicians, while the Auto Service Advisor emphasizes explaining repairs to customers and selling services. They often work side-by-side in auto repair environments, with overlapping skills but different primary functions.

How do auto service writers get paid?

Auto service writers typically earn a combination of base salary and commissions or bonuses based on sales and service performance. They may also receive benefits such as health insurance and paid time off, and their pay can vary depending on experience, location, and the dealership or shop they work for.

What are popular job titles related to Auto Service Writer jobs in Portland, OR?

For Auto Service Writer jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Auto Service Writer jobs in Portland, OR look for?

The top searched job categories for Auto Service Writer jobs in Portland, OR are:

Auto Service Writer jobs near you
Infographic showing various Auto Service Writer job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,155 per year, or $25.6 per hour.

Service Advisor

Swickard Management Company, Swickard Auto Group

Vancouver, WA • On-site

$50K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Description

Mercedes-Benz | Sprinter Van | Luxury & Hospitality | B2B | Account Management | Vancouver, WA


The Service Advisor is the face of our service experience - the person who sets expectations, builds trust, and ensures every client feels genuinely cared for. If you love the intersection of automotive expertise and exceptional customer relationships, this role was made for you. Join us as a founding team member and help define what exceptional van service looks like in the Pacific Northwest.


ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER

The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in September 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership - we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest.


This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold - you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors.


At our Van Center, hospitality is a core value - not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market.


WHAT YOU'LL DO

Greet clients with warmth and professionalism, setting the tone for a hospitality-first experience from the first interaction

Write up repair orders accurately, capturing customer concerns clearly for the service team

Provide clients with accurate estimates, transparent timelines, and proactive updates throughout the repair process

Serve as the primary point of contact between clients and technicians, ensuring clear communication flows in both directions

Recommend appropriate maintenance services based on manufacturer guidelines and vehicle condition

Follow up with clients post-visit to ensure complete satisfaction

Manage scheduling to optimize shop capacity and minimize client wait times

Support a seamless, low-friction customer experience aligned with Mercedes-Benz brand standards


WHAT WE'RE LOOKING FOR

2+ years of service advisor or service writer experience in an automotive dealership or service environment

Strong interpersonal and communication skills - you make people feel at ease

Genuine hospitality orientation: you go beyond transactional and make every interaction memorable

Familiarity with Dealer Management Systems (CDK, Reynolds & Reynolds, or similar)

Ability to explain technical information to non-technical clients with clarity and patience

Comfort managing a high-volume, fast-paced environment without sacrificing quality

Mercedes-Benz or luxury brand experience a plus

Valid driver's license with clean record


COMPENSATION & STRUCTURE

Base salary plus performance-based commission tied to service revenue and CSI scores

Bonus opportunities for outstanding customer satisfaction results


WHY JOIN OUR FOUNDING TEAM?

Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation

Represent one of the world's most iconic luxury brands

Competitive compensation package with performance-based incentives

Manufacturer-supported training and Mercedes-Benz certification opportunities

Collaborative, hospitality-first culture where your contributions are seen and valued

Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors

Full benefits package including medical, dental, vision, and paid time off

Career growth potential as the business grows and scales


VIDEO UPDATES

--- Big things are happening in the Sprinter world!

--- NEW Mercedes-Benz Van Center of Vancouver!

Apply