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Auto Damage Director Jobs (NOW HIRING)

Progressive

Auto Damage Claims Adjuster

New Hyde Park, NY · On-site

$80K - $98K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

Augusta, ME · On-site

$66K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

New Hyde Park, NY · On-site

$80K - $98K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

Williamsville, NY · On-site

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

Rochester, NY · On-site

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

Trenton, NJ · On-site

$80K - $97K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

Canandaigua, NY · On-site

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

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Auto Damage Director information

See salary details

$30.5K

$174.5K

$253K

How much do auto damage director jobs pay per year?

As of Sep 11, 2026, the average yearly pay for auto damage director in the United States is $174,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,000.00 and $253,000.00 per year, depending on experience, location, and employer.

What does an auto damage director do?

An Auto Damage Director oversees the operations and staff involved in assessing, estimating, and managing vehicle damage claims, typically for insurance companies or auto repair organizations. They ensure that claims are processed efficiently, estimates are accurate, and customer service standards are met. This role often involves supervising auto damage appraisers, implementing best practices, and working with other departments to improve processes. The Auto Damage Director also ensures compliance with industry regulations and company policies.

What are some common challenges faced by an auto damage director and how can they be addressed?

Auto Damage Directors often face challenges such as managing high claim volumes, ensuring consistent repair quality across multiple locations, and staying updated with evolving vehicle technologies. Addressing these challenges involves implementing standardized operating procedures, investing in ongoing staff training, and leveraging technology solutions for workflow efficiency. Effective communication and collaboration with claims adjusters, repair shops, and insurance partners are also key to maintaining service quality and meeting customer expectations.

What are the key skills and qualifications needed to thrive as an auto damage director, and why are they important?

To excel as an Auto Damage Director, you need deep knowledge of auto damage assessment, insurance claims processes, and leadership experience, often supported by a bachelor’s degree and relevant industry certifications. Familiarity with claims management software, estimating tools like CCC ONE or Audatex, and regulatory compliance systems is typically required. Strong communication, problem-solving, and team management skills are essential for effectively leading teams and resolving complex cases. These competencies ensure efficient claims operations, high-quality service delivery, and regulatory adherence within the organization.

What is the difference between Auto Damage Director vs Auto Claims Manager?

AspectAuto Damage DirectorAuto Claims Manager
CredentialsIndustry experience, possibly certifications in claims or damage assessmentClaims handling certifications, insurance licenses often preferred
Work EnvironmentOversees damage repair operations, collaborates with repair shops and insurance companiesManages claims processing, customer service, and claims adjusters
Industry UsageUsed in auto repair and insurance companies to lead damage managementCommonly found in insurance companies managing claims teams

The Auto Damage Director focuses on overseeing damage repair operations and coordinating with repair shops, while the Auto Claims Manager handles claims processing, customer interactions, and claims team management. Both roles require industry experience but differ in scope and responsibilities within the auto insurance and repair industry.

What are the most commonly searched types of Auto Damage jobs?

The most popular types of Auto Damage jobs are:

What are popular job titles related to Auto Damage Director jobs?

For Auto Damage Director jobs, the most frequently searched job titles are:

Infographic showing various Auto Damage Director job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $174,532 per year, or $83.9 per hour.

Auto Damage Appraiser

Murray, UT • On-site

Bear River Mutual Insurance Company
Insurance Services • 51 - 200 employees
Learn more about Bear River Mutual Insurance Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Use computerized estimating programs to inspect vehicles and prepare auto repair estimates, including documenting damages with photos and measurements.

  • Audit invoices and supporting documents from Direct Repair and Customer Choice shops.

  • Conduct and coordinate training for Direct Repair and Customer Choice Shop affiliates on customer service, processing protocols, and quality standards.

Job description

Description:

Bear River Mutual Insurance is seeking an experienced Auto Damage Appraiser to manage Personal Lines Auto claims. This role inspects and writes auto damage repair estimates, assists with virtual estimates, and reinspects vehicles to ensure quality repairs and accurate estimates from Direct Repair Facilities. Coordinates with Direct Repair Shop affiliates for quality and service standards. Selects and maintains approved repair shops, handles customer complaints related to repair shops, and upholds a professional company image.

Type: Full Time/ Exempt

Location: Murray, UT


Qualifications
  • Four-year college degree or relevant work experience preferred; high school diploma or GED required.
  • Minimum of three (3) years’ experience handling auto damage claims.
  • Knowledge of CCC computer software for Auto Appraisals
  • Strong analytical, evaluative, and interpretive skills.
  • Excellent written and verbal communication abilities.
  • Computer proficiency with the ability to learn new applications.
  • Must possess or be able to obtain applicable adjuster licenses.
Physical Requirements and Working Conditions

May include climbing, balancing, stooping, kneeling, crouching, crawling and reaching. Physical Strength: Medium Work; Exerting up to 50 pounds. Occasionally, and/or up to 20 lbs. frequently, and/or 10 lbs. constantly. Appraiser is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Work is performed both inside and outside, subject to weather. Some local travel.

Key Responsibilities
  • Use computerized estimating programs to inspect vehicles and prepare auto repair estimates, including documenting damages with photos and measurements. Assess which damages are related to the incident and determine total loss values.
  • Audit invoices and supporting documents from Direct Repair and Customer Choice shops.
  • Decide on the appropriate payment, serving as a liaison between the file handler and the body shop.
  • Authorize payments for repairs or total loss replacement values according to applicable policy coverage and prevailing laws.
  • Conduct and coordinate training for Direct Repair and Customer Choice Shop affiliates on customer service, processing protocols, and quality standards.
  • Perform on-site inspections and audits at Direct Repair Shop affiliates.
  • Supervise affiliate shops, collaborating with them to enhance customer service.
  • Provide management with recommendations about adding or removing shops as necessary.
  • Maintain statistical reports from Direct Repair and Customer Choice Shop affiliates to ensure company compliance and adherence to best practices.
  • Demonstrate understanding of and comply with the Utah Unfair Claims Practices Act.
What Makes This Role a Strong Fit

This role is best suited for adjusters who:

  • Take ownership of strategy, decisions, and claim outcomes.
  • Engage critically by questioning assumptions, analyzing risk, and providing clear guidance.
  • Communicate with insureds, claimants, body shops and other invested claim participants via phone, e-mail, text, and regular mail.
  • Work closely with cross-functional departments (i.e. Total Loss, Appraisal, Bodily Injury, Subrogation) to ensure seamless and quality claims handling.
About Bear River Mutual

Established in 1909, Bear River Mutual is Utah’s oldest and largest personal lines property and casualty insurance company and is headquartered in Murray, Utah. Our long-standing commitment to the Utah market and focus on high-level service have earned the loyalty of customers for more than 100 years.  

We offer competitive compensation, comprehensive medical, dental and vision care plans, long-term disability coverage, group term and supplemental life insurance for all full-time employees, along with generous employer contributions to Heath Savings Accounts.  Employees are eligible for performance-based bonuses twice per year.  

To support long-term financial security, we offer a 401(k) plan with a competitive company match as well as a pension plan.  We value work-life balance and offer generous paid time off and company-paid holidays. We also support ongoing learning and development through an education reimbursement program and discounts on Bear River Mutual personal insurance products.

Join our team and be a part of our continued success. Apply now to embark on an exciting career journey with Bear River Mutual!

Requirements: