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Auto Physical Damage Claims Director Jobs (NOW HIRING)

Berkley

Auto Damage Desk Adjuster

Wilmington, DE · Hybrid

$48K - $62K/yr

Serve as an auto physical damage resource for the claims department. * Negotiate labor rates with repair facilities as part of the estimate review process. * Pro-actively manage the APD requests ...

Berkley

Auto Damage Desk Adjuster

Wilmington, DE · Hybrid

$48K - $62K/yr

Serve as an auto physical damage resource for the claims department. * Negotiate labor rates with repair facilities as part of the estimate review process. * Pro-actively manage the APD requests ...

Berkley

Auto Damage Desk Adjuster

Wilmington, DE · On-site

$48K - $62K/yr

Serve as an auto physical damage resource for the claims department. * Negotiate labor rates with repair facilities as part of the estimate review process. * Pro-actively manage the APD requests ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with ...

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Auto Physical Damage Claims Director information

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$83.5K

$126.9K

$178K

How much do auto physical damage claims director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for auto physical damage claims director in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What does an auto physical damage claims director do?

An Auto Physical Damage Claims Director oversees the management and resolution of auto physical damage claims within an insurance company. They are responsible for setting policies and procedures, ensuring claims are handled efficiently and in compliance with regulations, and leading a team of claims professionals. This role involves strategic planning, quality assurance, training, and often collaborating with other departments such as underwriting and customer service. The director also monitors claim trends, manages budgets, and works to improve customer satisfaction and operational effectiveness.

What are the key skills and qualifications needed to thrive as an auto physical damage claims director?

To thrive as an Auto Physical Damage Claims Director, you need deep expertise in auto claims management, insurance regulations, and a bachelor’s degree in business or a related field, often complemented by advanced industry certifications. Familiarity with claims management software, estimating tools like CCC ONE, and proficiency with data analysis systems are typically required. Outstanding leadership, negotiation, and strategic decision-making skills set top performers apart in this role. These abilities are crucial for ensuring efficient claims operations, regulatory compliance, and exceptional customer satisfaction in a competitive insurance market.

What are some common challenges faced by an auto physical damage claims director, and how can they be effectively managed?

An Auto Physical Damage Claims Director often faces challenges such as balancing claim accuracy with efficiency, managing a high volume of complex claims, and ensuring regulatory compliance across multiple jurisdictions. Effective management involves implementing streamlined claims processes, leveraging technology for tracking and reporting, and fostering continuous training for the team to stay updated on industry best practices. Strong leadership and clear communication are key to building a collaborative environment where team members feel supported in resolving issues and delivering excellent customer service.

What is the difference between Auto Physical Damage Claims Director vs Auto Claims Adjuster?

AspectAuto Physical Damage Claims DirectorAuto Claims Adjuster
CredentialsRelevant insurance certifications, management experienceInsurance licensing, claims adjusting certifications
Work EnvironmentLeadership roles, overseeing teams, strategic planningField or office-based, handling individual claims
Employer & Industry UsageInsurance companies, large auto insurersInsurance companies, independent adjusters
Search & Comparison IntentUnderstanding leadership roles in claims managementLearning about claims adjustment process

The Auto Physical Damage Claims Director typically oversees claims teams, manages complex cases, and develops strategies for damage assessments, requiring leadership skills and industry experience. In contrast, the Auto Claims Adjuster handles individual claims, assesses damages, and negotiates settlements. While both roles require insurance knowledge and certifications, the director's role is more strategic and managerial, whereas the adjuster focuses on claim evaluation and customer interaction.

What are popular job titles related to Auto Physical Damage Claims Director jobs?

For Auto Physical Damage Claims Director jobs, the most frequently searched job titles are:

Infographic showing various Auto Physical Damage Claims Director job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $126,879 per year, or $61 per hour.

Auto/Physical Damage Claims Representative

Auburn, ME • On-site

Auto-Owners Insurance
Insurance Services • 5 - 10K employees
Learn more about Auto-Owners Insuranceexternal

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
The Auto Physical Damage Adjuster investigates, evaluates, and determines the appropriate disposition of all types of claims arising out of the Company's business. This job also provides service to agents, insureds, and others in the course of handling those claims to their conclusion. Work is performed under general supervision.
Responsibilities
  • Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability
  • Make payments in accordance with coverage, damage, and liability determination and perform other functions or duties to properly adjust the loss
  • Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
  • Learn and comply with claim handling procedures
  • Develop skills in claim negotiations and settlements
  • Effectively service needs of agents, insureds, and others
  • Meet with people involved with claims, sometimes outside of our office environment
  • Obtain and maintain appropriate adjuster's license(s) as required
  • Complete relevant continuing education programs as required
  • Maintain punctual attendance according to an assigned work schedule at a Company approved work location
  • Handle claims activities and investigations by phone, mail, and occasional on-site investigations
  • Use technology-based information for reference, enter information into computer systems and develop specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools
  • Work on increasingly complex claims as assigned

Requirements
  • Bachelor's degree or direct equivalent experience with property/casualty claims handling
  • Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents
  • Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment
  • Ability to write reports and compose correspondence
  • Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way
  • Ability to demonstrate good problem-solving and interpersonal skills
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to effectively deal with a diverse group of individuals and managed varied factual circumstances
  • Ability to organize assigned work
  • Ability to maintain confidentially and data security
  • Ability to maintain a professional image
  • Ability to demonstrate basic knowledge in insurance policy review and sound organization of both investigation material and work to meet Company customer service standards
  • Ability to perform job functions independently

Benefits
At The Concord Group, we're proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.
Why Concord Group Insurance
Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.
At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do.
Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.
Compensation
We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $50,000 - $65,000.
Equal Employment Opportunity
The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law.
The Concord Group participates in E-Verify.

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