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Auto Claims Supervisor Jobs in Michigan (NOW HIRING)

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Other duties as assigned by supervisor. Required Qualifications: * Bachelor's degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Other duties as assigned by supervisor. Required Qualifications: * Bachelor's degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage ...

Auto-Owners Insurance

Claims Expediter

Lansing, MI · On-site

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create ... Claim Supervisor, or a Branch, Field, or Senior Claim Representative. Examples of such ...

thg

Auto PIP - Manager Casualty Claims

Syracuse, NY · Hybrid

Generally, 5-7 years related claims experience; supervisory experience preferred but not required * Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools ...

Great American Insurance Group

$110K - $140K/yr

... auto, employer's liability, aviation, and employment practices liability. In addition, CRS handles ... Negotiates settlements within prescribed authority and submit recommendations to supervisors on ...

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All JobsAuto Claims Supervisor JobsAuto Claims Supervisor Jobs in Michigan

Auto Claims Supervisor information

What does an auto claims supervisor do?

An Auto Claims Supervisor oversees a team of claims adjusters and examiners who handle auto insurance claims. Their responsibilities include monitoring claims processing, ensuring compliance with company policies and legal regulations, and resolving complex or escalated claims issues. They also provide training, support, and performance evaluations for staff, aiming to maintain high customer service standards and efficient claims resolution. Additionally, they may analyze claims data to identify trends and recommend process improvements.

How does an auto claims supervisor collaborate with adjusters and other departments to ensure efficient claims processing?

An Auto Claims Supervisor frequently works closely with adjusters, customer service representatives, and legal or fraud teams to streamline the claims process. They provide guidance to adjusters on complex cases, monitor workloads, and facilitate regular meetings to address challenges and share updates. Effective collaboration ensures consistency in claims handling, improves customer satisfaction, and helps maintain compliance with regulatory standards. This teamwork also allows supervisors to identify training needs and implement process improvements.

What are the key skills and qualifications needed to thrive as an auto claims supervisor, and why are they important?

To thrive as an Auto Claims Supervisor, you need a solid background in insurance claims processes, leadership experience, and often a bachelor’s degree in business, insurance, or a related field. Familiarity with claims management software, regulatory compliance platforms, and industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, problem-solving, and team management skills help you lead adjusters, resolve conflicts, and deliver strong customer service. These abilities ensure efficient claims resolution, regulatory adherence, and a positive experience for both customers and staff.

What is the difference between Auto Claims Supervisor vs Auto Claims Adjuster?

AspectAuto Claims SupervisorAuto Claims Adjuster
CredentialsTypically requires a high school diploma or equivalent; some employers prefer certifications like CPCU or AICHigh school diploma or equivalent; certifications like AIC or CPCU are common but not mandatory
Work EnvironmentSupervises claims team, manages workflows, and ensures policy compliance within an office or claims centerEvaluates claims, investigates damages, and negotiates settlements directly with claimants
Employer & Industry UsageUsed by insurance companies to oversee claims operationsUsed by insurance companies to handle individual claims and settlements

The Auto Claims Supervisor oversees and manages a team of adjusters, focusing on workflow and policy adherence, while the Auto Claims Adjuster handles the direct evaluation and settlement of individual claims. Both roles are essential in the claims process but differ in responsibilities and scope.

What are popular job titles related to Auto Claims Supervisor jobs in Michigan?

For Auto Claims Supervisor jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Auto Claims Supervisor jobs in Michigan look for?

The top searched job categories for Auto Claims Supervisor jobs in Michigan are:

Auto Claims Supervisor jobs near you
Infographic showing various Auto Claims Supervisor job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Hybrid job distribution.

Claims Representative - Auto

SET SEG

East Lansing, MI • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Key responsibilities

  • Investigate, evaluate, and process assigned auto physical damage and small property damage claims.

  • Serve as a primary point of contact to members regarding claim requests, status updates, and coverage explanations.

  • Manage a high-volume claim workload, ensuring timely and accurate documentation while coordinating with vendors and outside investigators.

Job description

Title: Auto Claims Representative
Reports To: Claims Manager
Location: East Lansing, MI
Department: Property/Casualty & Workers’ Compensation
SET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with additional exposure to small property damage claims based on business needs. This role serves as a primary point of contact for members and plays a key role in delivering high-quality customer service through timely communication, sound judgement, and consistent adherence to organization standards. This position requires the ability to balance efficiency with accuracy while maintaining detailed documentation and compliance with applicable laws, regulations, and internal claims handling guidelines.
WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
Primary Responsibilities:
  • Investigate, evaluate and process assigned auto physical damage and small property damage claims. 
  • Serve as a primary point of contact to members via phone, email, fax and written correspondence regarding claim requests, status updates, and coverage explanations. 
  • Provide high-quality customer service in a fast-paced environment.
  • Manage a high-volume claim workload, prioritizing tasks to meet service expectations, regulatory requirements, and organizational standards.
  • Maintain accurate, timely, and well‑organized documentation within the claims management system while managing multiple active claims concurrently.
  • Negotiate claims within established settlement authority and promptly notify leadership of any claim trending toward or exceeding authority limits.
  • Assign and coordinate vendors for claim-related activities and manage incoming vendor reports.
  • Ensure claims are handled in compliance with applicable laws, regulations, and internal claims handling standards, with an emphasis on quality and consistency.
  • Monitor and coordinate work performed by outside investigators, auto appraisers, and independent adjusters.
  • Facilitate salvage and subrogation activities, including monitoring recoveries on assigned claims.
  • Deliver clear, accurate, and customer‑friendly coverage explanations and written correspondence, helping members understand claim decisions and next steps.
  • Collaborate closely with internal teams, including risk control, underwriting, and claims leadership to support effective claim outcomes.
  • Other duties as assigned by supervisor.

Required Qualifications:
  • Bachelor’s degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage exposure.
  • Excellent verbal and written communication skills, with the ability to deliver clear, professional, and customer‑focused communication to members, vendors, and internal stakeholders.
  • Strong organizational and time‑management skills, including the ability to prioritize, multitask, meet deadlines, and independently follow up on open items.
  • Maintain a high level of professionalism.
  • Proficiency in Microsoft Office applications, including Excel and Word, with the ability to use technology effectively to document, track, and communicate claim activity.
  • Commitment to continuous learning including willingness to participate in ongoing education with industry recognized training (IIA, AIC or INS or other relevant claims designations).

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Ability to travel to various locations throughout Michigan as needed. Punctual, regular, and consistent attendance is required. 
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
 

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