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Auto Claims Advisor Jobs (NOW HIRING)

Ascent Administration Services

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Auto Claims Adjuster

Mesa, AZ · On-site

$45K - $60K/yr

... advisors, and customers to resolve claim discrepancies? Ascent Administration Services LLC is a ... You will review and process automotive repair claims with precision and efficiency using automotive ...

Ascent Administration Services

Be Seen First

Auto Claims Adjuster

Mesa, AZ · On-site

$45K - $60K/yr

... advisors, and customers to resolve claim discrepancies? Ascent Administration Services LLC is a ... You will review and process automotive repair claims with precision and efficiency using automotive ...

Diverse Lynx

Customer Service - Insurance

Milford, OH

$35K - $37K/yr

... auto claims operations. Responsibilities * Handle inbound calls and email inquiries related to ... Status of estimates, sharing copies, and advising on submission instructions * Resolving cases ...

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Auto Claims Advisor information

What are the key skills and qualifications needed to thrive as an Auto Claims Advisor, and why are they important?

To thrive as an Auto Claims Advisor, you need a strong understanding of insurance policies, claims processes, and customer service principles, often supported by a background in insurance or a related field. Familiarity with claims management software, estimating tools, and relevant certifications such as state insurance adjuster licensing is typically required. Excellent communication, problem-solving, and negotiation skills help advisors effectively assist clients and resolve disputes. These skills and qualifications ensure accurate claim handling, customer satisfaction, and compliance with regulatory standards.

What is the difference between Auto Claims Advisor vs Claims Adjuster?

AspectAuto Claims AdvisorClaims Adjuster
Required CredentialsHigh school diploma or equivalent; insurance knowledgeHigh school diploma; licensing or certification often preferred
Work EnvironmentCustomer service centers, insurance officesField and office settings, inspecting vehicles
Employer & IndustryInsurance companies, auto insurersInsurance companies, claims departments
Common Search & ComparisonCustomer support, claims processingVehicle damage assessment, claim settlement

Auto Claims Advisors primarily assist customers with claims inquiries and guide them through the process, focusing on customer service. Claims Adjusters evaluate vehicle damage, inspect claims, and determine settlement amounts. While both roles work within the insurance industry and require similar credentials, Claims Adjusters are more involved in physical assessments, whereas Auto Claims Advisors focus on client communication and support.

What is an Auto Claims Advisor?

An Auto Claims Advisor is a professional who assists customers in filing and managing auto insurance claims after an accident or incident involving their vehicle. They guide clients through the claims process, assess damages, collect relevant information and documentation, and communicate with repair shops and other involved parties. Their role is to ensure that claims are processed efficiently and fairly, providing support and clarification to policyholders throughout the process. Auto Claims Advisors may also offer advice on coverage and help resolve any disputes or questions related to claims.

What are some typical challenges an Auto Claims Advisor might face in managing multiple claims simultaneously?

As an Auto Claims Advisor, you may often juggle several claims at different stages, which can be challenging when prioritizing urgent cases and ensuring timely communication with policyholders, repair shops, and other stakeholders. Balancing detailed documentation with customer service expectations requires strong organizational skills and the ability to adapt quickly to changes, such as new information or unexpected complications in a claim. Effective time management and proactive follow-up are essential to keep claims moving smoothly and to maintain client satisfaction.
What states have the most Auto Claims Advisor jobs? States with the most job openings for Auto Claims Advisor jobs include:
Auto Claims Advisor jobs near you

Auto Claims Adjuster

Ascent Administration Services

Mesa, AZ • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

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Job description

Do you have experience in accurately assessing vehicle repair claims and ensuring repair processes align with policy guidelines? Are you experienced with motorcycle, ATV, and powersports mechanics and able to provide excellent customer service, working closely with repair shops, service advisors, and customers to resolve claim discrepancies?

Ascent Administration Services LLC is a growing company in the automotive industry. We offer flexible hours, competitive compensation and company benefits that include health, dental, vision, life, vacation time, sick leave, and we are currently looking for you to join us during this exciting period of growth!

What will your day look like? You will review and process automotive repair claims with precision and efficiency using automotive mechanical knowledge to assess repair estimates and validate claims. Analyze repair orders and service reports to ensure repairs comply with policy and warranty guidelines. You will have to pay attention to details and request additional documentation, if necessary, because you will be making decisions on claims approvals or denials. Therefore, you must be able to maintain detailed and accurate records of claim documentation and communication.

Bring your claims, motorcycle, ATV, and powersports mechanics experience and join us as we focus on delivering top-notch customer satisfaction!

Company Description

At Ascent you will find a collaborative and supportive work environment with direct access to leadership and defined escalation paths.