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Auto Claims Advisor Jobs (NOW HIRING)

APCO Holdings

Mechanical Claims Adjuster

$50K - $66K/yr

High school diploma or equivalent * 1-2 years of experience in automotive repair, service advising, claims, or a related field * Strong understanding of vehicle mechanical systems and repair ...

APCO Holdings

Mechanical Claims Adjuster

Westerville, OH · On-site

$47K - $62K/yr

High school diploma or equivalent * 1-2 years of experience in automotive repair, service advising, claims, or a related field * Strong understanding of vehicle mechanical systems and repair ...

APCO Holdings

Mechanical Claims Adjuster

Ponte Vedra, FL · On-site

$47K - $61K/yr

High school diploma or equivalent * 1-2 years of experience in automotive repair, service advising, claims, or a related field * Strong understanding of vehicle mechanical systems and repair ...

APCO Holdings

Mechanical Claims Adjuster

Ponte Vedra, FL

$47K - $61K/yr

High school diploma or equivalent * 1-2 years of experience in automotive repair, service advising, claims, or a related field * Strong understanding of vehicle mechanical systems and repair ...

Nutrien

Advisor, Claims & Risk

Deerfield, IL · On-site

Advisor, Claims & Risk Requisition ID: 31006 Location: Chicago, IL, USA, 60015 Workplace Type: On ... Act as the primary contact for all auto liability claims and litigation in collaboration with the ...

GEICO

Senior Counsel - Commercial Claims

Bethesda, MD · On-site

$148K - $260K/yr

... auto policies. * Significant experience handling or advising on commercial insurance coverage, bad faith, and extra-contractual litigation. * Demonstrated ability to independently manage complex ...

Geico

Senior Counsel - Commercial Claims

New York, NY

$148K - $260K/yr

... auto policies. * Significant experience handling or advising on commercial insurance coverage, bad faith, and extra-contractual litigation. * Demonstrated ability to independently manage complex ...

Geico

Senior Counsel - Commercial Claims

Bethesda, MD

$148K - $260K/yr

... auto policies. * Significant experience handling or advising on commercial insurance coverage, bad faith, and extra-contractual litigation. * Demonstrated ability to independently manage complex ...

Geico

Senior Counsel - Commercial Claims

Beachwood, OH

$148K - $260K/yr

... auto policies. * Significant experience handling or advising on commercial insurance coverage, bad faith, and extra-contractual litigation. * Demonstrated ability to independently manage complex ...

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Auto Claims Advisor information

What are the key skills and qualifications needed to thrive as an Auto Claims Advisor, and why are they important?

To thrive as an Auto Claims Advisor, you need a strong understanding of insurance policies, claims processes, and customer service principles, often supported by a background in insurance or a related field. Familiarity with claims management software, estimating tools, and relevant certifications such as state insurance adjuster licensing is typically required. Excellent communication, problem-solving, and negotiation skills help advisors effectively assist clients and resolve disputes. These skills and qualifications ensure accurate claim handling, customer satisfaction, and compliance with regulatory standards.

What is the difference between Auto Claims Advisor vs Claims Adjuster?

AspectAuto Claims AdvisorClaims Adjuster
Required CredentialsHigh school diploma or equivalent; insurance knowledgeHigh school diploma; licensing or certification often preferred
Work EnvironmentCustomer service centers, insurance officesField and office settings, inspecting vehicles
Employer & IndustryInsurance companies, auto insurersInsurance companies, claims departments
Common Search & ComparisonCustomer support, claims processingVehicle damage assessment, claim settlement

Auto Claims Advisors primarily assist customers with claims inquiries and guide them through the process, focusing on customer service. Claims Adjusters evaluate vehicle damage, inspect claims, and determine settlement amounts. While both roles work within the insurance industry and require similar credentials, Claims Adjusters are more involved in physical assessments, whereas Auto Claims Advisors focus on client communication and support.

What is an Auto Claims Advisor?

An Auto Claims Advisor is a professional who assists customers in filing and managing auto insurance claims after an accident or incident involving their vehicle. They guide clients through the claims process, assess damages, collect relevant information and documentation, and communicate with repair shops and other involved parties. Their role is to ensure that claims are processed efficiently and fairly, providing support and clarification to policyholders throughout the process. Auto Claims Advisors may also offer advice on coverage and help resolve any disputes or questions related to claims.

What are some typical challenges an Auto Claims Advisor might face in managing multiple claims simultaneously?

As an Auto Claims Advisor, you may often juggle several claims at different stages, which can be challenging when prioritizing urgent cases and ensuring timely communication with policyholders, repair shops, and other stakeholders. Balancing detailed documentation with customer service expectations requires strong organizational skills and the ability to adapt quickly to changes, such as new information or unexpected complications in a claim. Effective time management and proactive follow-up are essential to keep claims moving smoothly and to maintain client satisfaction.
What states have the most Auto Claims Advisor jobs? States with the most job openings for Auto Claims Advisor jobs include:
Auto Claims Advisor jobs near you
Mechanical Claims Adjuster

Mechanical Claims Adjuster

APCO Holdings

Remote

$50K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

APCO Holdings rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

207th of 260 rated insurance

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.
What You'll Do
  • Review and investigate vehicle service contract claims to determine coverage eligibility
  • Verify contract information, service history, and failure details to assess each claim accurately
  • Collaborate with repair facilities to evaluate repair needs and authorize covered work
  • Apply contract terms and conditions when approving or declining repairs
  • Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
  • Maintain clear and accurate documentation of claim decisions in company systems
  • Manage claim queues and ensure timely claim handling and communication

What Makes You Successful
You'll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You're comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.
You're also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.
Basic Qualifications
  • High school diploma or equivalent
  • 1-2 years of experience in automotive repair, service advising, claims, or a related field
  • Strong understanding of vehicle mechanical systems and repair processes
  • Ability to analyze information and make informed decisions
  • Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications
  • ASE certification or manufacturer certification
  • Experience in automotive claims or warranty processing
  • Experience negotiating repair costs or working with repair facilities

This Role Might Be a Great Fit If You...
  • Enjoy diagnosing vehicle issues and understanding how mechanical systems work
  • Like solving problems and making decisions based on technical information
  • Take pride in balancing customer service with fair and accurate claim decisions
  • Want to apply your automotive expertise in a role with long-term career growth

What We Offer
  • Competitive hourly compensation
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and company holidays
  • Career progression opportunities within the claims organization
  • A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed - We build strong, high-trust relationships with our partners and each other.
Accountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven - We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent - We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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