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Auto Claims Adjuster Jobs in Rochester, NY (NOW HIRING)

Progressive

Auto Damage Claims Adjuster

Canandaigua, NY · On-site

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Auto Damage Claims Adjuster

Rochester, NY · On-site

$67K - $81K/yr

As an auto damage claims adjuster , you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your ...

Progressive

Claims Adjuster Trainee

Rochester, NY · Hybrid

$60K - $63K/yr

As a claims adjuster trainee , you'll learn how to help customers get back on the road after an accident. This is not a field position, which means you'll be building relationships with customers ...

Primma, LLC

Complex Claims Specialist

Rochester, NY · On-site

$127K - $148K/yr

A Complex Claims Specialist will possess experience in handling complex medical liability claims ... NY adjusters license required within the first 6 - 12 months of employment * Strong analytical and ...

Primma, LLC

Complex Claims Specialist

Rochester, NY · On-site

$127K - $148K/yr

A Complex Claims Specialist will possess experience in handling complex medical liability claims ... NY adjusters license required within the first 6 - 12 months of employment * Strong analytical and ...

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All JobsAuto Claims Adjuster JobsAuto Claims Adjuster Jobs in Rochester, NY

Auto Claims Adjuster information

See Rochester, NY salary details

$29.6K

$56.7K

$75.5K

How much do auto claims adjuster jobs pay per year?

As of Aug 6, 2026, the average yearly pay for auto claims adjuster in Rochester, NY is $56,719.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $63,600.00 per year, depending on experience, location, and employer.

Are auto claims adjusters in demand?

Auto claims adjusters are in steady demand due to the ongoing need for insurance claims processing in the auto industry. Employment opportunities are expected to grow as insurance companies require skilled professionals to evaluate damages, process claims, and handle customer inquiries, often requiring knowledge of claims management software and industry regulations.

What does an auto claims adjuster do?

Auto Claims Adjusters work directly with insured individuals, specifically after those clients have experienced some kind of automobile accident. Once a customer files an insurance claim, the Auto Claims Adjuster contacts that individual to research the situation and facilitate the insurance payout. They make direct phone calls to clients and represent their company accordingly, answering questions and providing empathy and guidance throughout a sometimes stressful process. They help interpret what the customer’s specific insurance plan covers and calculate how much their company will pay. Auto Claims Adjusters inspect the damaged vehicles, obtain police reports, and negotiate repair work with body shops. They provide updates to their clients and ensure that the repair shop is meeting deadlines appropriately.

What is the difference between Auto Claims Adjuster vs Property Claims Adjuster?

AspectAuto Claims AdjusterProperty Claims Adjuster
CredentialsInsurance license, sometimes certifications like AIC or CPCUInsurance license, similar certifications
Work EnvironmentAdjusting vehicle damage claims, often outdoors or in repair shopsHandling property damage claims, including homes and commercial buildings
Employer & IndustryAuto insurance companies, vehicle insurersHomeowners, commercial property insurers

Auto Claims Adjusters and Property Claims Adjusters both work within the insurance industry, assessing damages and processing claims. The main difference lies in the type of damage they handle: Auto Claims Adjusters focus on vehicle-related claims, while Property Claims Adjusters handle damages to buildings and property. Both roles require similar credentials and often share work environments, but they specialize in different areas of insurance claims processing.

Which auto claims adjusters make the most money?

Senior auto claims adjusters with extensive experience, specialized skills, or advanced certifications tend to earn higher salaries. Adjusters working for large insurance companies or in high-cost-of-living areas generally make more than those in smaller firms or regions with lower living costs.

What are the key skills and qualifications needed to thrive as an auto claims adjuster, and why are they important?

To thrive as an Auto Claims Adjuster, you need a solid understanding of insurance policies, claims processes, and accident investigation, often supported by a relevant degree or industry certification. Familiarity with claims management software, estimating systems like CCC One or Mitchell, and digital documentation tools is typically required. Strong negotiation, analytical thinking, and customer service skills help resolve claims efficiently and build trust with policyholders. These competencies ensure accurate claim assessments, minimize losses, and maintain positive client relationships in a competitive insurance market.

What are some common challenges faced by auto claims adjusters and how can they be addressed?

Auto Claims Adjusters often encounter challenges such as managing a high volume of cases, handling difficult conversations with policyholders, and staying updated on changing insurance regulations. Strong organizational skills and effective time management can help adjusters stay on top of caseloads, while empathy and clear communication are key to navigating sensitive interactions. Continual professional development and collaboration with colleagues also support adjusters in adapting to industry changes and providing accurate, timely service.

Is an auto claims adjuster a good career?

An auto claims adjuster is a professional who evaluates insurance claims related to vehicle accidents and damages. The role offers steady employment, requires strong communication and analytical skills, and often involves working with insurance software and policies. It can be a stable career with opportunities for advancement and certification, such as the Certified Claims Adjuster designation.

What does an auto claims adjuster do?

An auto claims adjuster investigates insurance claims related to vehicle accidents or damages to determine the extent of the insurer's liability. They review police reports, speak with claimants and witnesses, inspect vehicle damage, and assess repair costs. Based on their findings, they negotiate settlements and ensure claims are processed in accordance with policy terms and regulations. Their goal is to provide fair and efficient resolution of claims for both the insurance company and the policyholder.
More about Auto Claims Adjuster jobs
What are popular job titles related to Auto Claims Adjuster jobs in Rochester, NY? For Auto Claims Adjuster jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Auto Claims Adjuster jobs in Rochester, NY look for? The top searched job categories for Auto Claims Adjuster jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Auto Claims Adjuster jobs? Cities near Rochester, NY with the most Auto Claims Adjuster job openings:
Auto Claims Adjuster jobs near you
Infographic showing various Auto Claims Adjuster job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,719 per year, or $27.3 per hour.

Auto Damage Claims Adjuster

Progressive Casualty Insurance Company

Rochester, NY • On-site

$67K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Progressive Insurance rating

8.6

Company rating: 8.6 out of 10

Based on 595 frontline employees who took The Breakroom Quiz

88th of 301 rated insurance

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.
As an auto damage claims adjuster, you'll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.
This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.
Duties and responsibilities
  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
  • Negotiate repair process with body shops
  • Document information related to the claim and make decisions consistent with claims standards and local laws
  • Evaluate and handle claim payments and resolution of claims without payments
  • Review and determine validity of any supplement requests

Must-have qualifications
  • A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
  • {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
  • {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
  • Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Compensation:
  • $67,000 - $81,200/year, depending on experience
  • Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Location:
  • Rochester, NY
  • We assess our workload collectively, which means you may cover assignments outside your geographical area as well

Benefits
  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Physical requirements and working conditions
The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
  • Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
  • Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
  • Must be able to move and/or lift 20 lbs.
  • Involves standing and walking around the room to monitor work (e.g., training).
  • Requires long periods of standing (e.g., mailroom).
  • Involves frequent driving.
  • Required to climb, balance, stoop, crouch and crawl.

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/
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