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How much do auto claim associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for auto claim associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

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Auto Claim Associate jobs near you

Associate Auto Adjuster

Worcester, MA • On-site

OnDek Solutions
See more jobs at OnDek Solutionsexternal

$24/hr

Full-time

Re-posted 13 days ago

Job description


We are actively hiring Associate Adjusters to join a premier, nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your career development and professional growth.
This isn't just a job-it's a career path. As an Associate Adjuster, you will play a vital role in investigating, evaluating, and settling non-complex personal auto claims. Working in a dynamic and fast-paced environment, you will be the empathetic voice helping policyholders navigate unexpected events while meeting key operational goals and performance metrics.
What's in It for You?
  • Career Development: Quick conversion timeline (average 3-4 months), robust training and development, hands-on experience, personalized coaching, and ongoing mentorship.
  • Competitive Compensation: Starting at $24.00/hour with a clear salary increase to $50,000/year upon direct-hire conversion.
  • Work Schedule & Hybrid Flexibility:
    • Workplace Model: Hybrid schedule with 2-3 days in-office and 2-3 days remote. (Note: In-office presence may be required during the initial training period).
    • Hours: 7.75 hours per day (38.75 hours per week), Monday-Friday.
    • Shift Schedules: Training schedule is 8:30 AM - 5:00 PM. Post-training shift will be either 9:00 AM - 5:30 PM or 9:30 AM - 6:00 PM.
Key Responsibilities
  • Process and perform payment functions on non-complex, multi-state personal auto claims.
  • Review electronic claim files for completeness and proactively gather missing details or documentation.
  • Conduct empathetic outbound calls to policyholders, providing clear guidance and establishing next steps.
  • Coordinate vendor, rental vehicle, and repair appraisal processes, confirming claim resolution and final payment amounts.
  • Set up predetermined reserves, collect bills/documentation, and issue outbound written correspondence.
  • Recognize coverages, claim processing guidelines, and system workflows (claims in this role do not involve complex liability determinations, questionable damages, injury claims, or coverage disputes).
  • Support phone queue volume during peak times and identify/route complex claims requiring reassignment to senior adjusters.
Qualifications & Skills
  • Education: Associate degree (or currently working toward an Associate degree) is strongly preferred.
  • Experience: 1-3 years of experience in customer service, financial services, or hospitality preferred.
  • Technical Skills: Proficiency in using dual screens, toggling between multiple software platforms, and utilizing MS Office (Word/Excel).
  • Communication: Excellent written and verbal communication skills across phone, email, and core software applications.
  • Core Competencies:
    • Self-starter with an energetic, positive, and professional attitude.
    • High emotional intelligence, empathy, patience, and effective conflict-resolution skills.
    • Strong critical thinking, problem-solving abilities, and sound decision-making judgment.
    • Excellent organizational skills, time management, and ability to multitask in a fast-paced environment.
    • Adaptable, collaborative, and team-oriented.
Physical Demands & Work Environment
  • Ability to use a personal computer and standard office equipment for extended periods.
  • Ability to sit and/or stand for 75%-90% of the workday.
  • Comfortable working in a dynamic, high-volume environment.

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