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Auto Bdc Training Jobs in Virginia (NOW HIRING)

RK Auto

BDC Representative

Virginia Beach, VA

$14.25 - $19/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... On-the-job training * Vision insurance Offers of employment will be contingent on successful ...

RK Auto

BDC Representative

Virginia Beach, VA · On-site

$13.25 - $17.75/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... On-the-job training * Vision insurance Offers of employment will be contingent on successful ...

RK Auto

BDC Representative

Virginia Beach, VA

$13.25 - $17.75/hr

Service BDC Representative Department : Service | Business Development Center (BDC) Job Overview ... On-the-job training * Vision insurance Offers of employment will be contingent on successful ...

Lithia

Toyota Service BDC Representative

Chesapeake, VA · On-site

$17/hr

We offer opportunities for professional growth, ongoing training, and the chance to build a ... LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.

LITHIA

Loaner Desk Agents/ Service BDC

Sterling, VA · On-site

$20 - $22/hr

You'll receive hands-on training, mentorship from experienced technicians, and opportunities for ... LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.

Sunbit

Key Account Manager, Auto

Virginia Beach, VA · On-site +1

... BDC teams) by understanding their workflows and aligning Sunbit to their operational needs ... Support service-center teams with ongoing training and coaching to ensure advisors confidently ...

Casey Subaru

Subaru Sales

Newport News, VA

... auto sales consultants * Top pay plan in the region, base PLUS commissions * PAID training in the ... Strong internet traffic and BDC support We are an equal opportunity employer and prohibit ...

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All JobsAuto Bdc Training JobsAuto Bdc Training Jobs in Virginia

Auto Bdc Training information

What is Auto BDC training?

Auto BDC training refers to specialized training programs designed for Business Development Center (BDC) staff in automotive dealerships. These programs teach employees how to handle customer inquiries, schedule appointments, follow up on leads, and use dealership CRM software effectively. The goal is to improve communication with customers, increase appointment show rates, and boost overall sales and service performance. Auto BDC training often includes phone skills, email etiquette, and best practices for customer relationship management.

What are the key skills and qualifications needed to thrive in Auto BDC training?

To thrive in Auto BDC (Business Development Center) Training, you need strong customer service skills, sales acumen, and a basic understanding of automotive products, often supported by prior experience in customer-facing or call center roles. Familiarity with CRM systems, phone and email communication tools, and dealership management software is typically required. Outstanding communication, active listening, and resilience under pressure help individuals excel in engaging customers and generating leads. These skills ensure effective customer interactions, maximize sales opportunities, and contribute to the overall success of automotive dealerships.

What are some common challenges faced by professionals working in Auto BDC training, and how can they be addressed?

Professionals in Auto BDC (Business Development Center) training often face challenges such as maintaining high engagement levels among trainees, adapting to varying levels of experience, and keeping up with evolving dealership technologies. To address these challenges, trainers should employ interactive teaching methods, customize training materials based on the audience's experience, and stay current with automotive CRM and communication tools. Building strong relationships with dealership teams and soliciting regular feedback also helps ensure training remains relevant and effective.

What is the difference between Auto Bdc Training vs Auto Sales Associate?

AspectAuto Bdc TrainingAuto Sales Associate
CredentialsTraining programs, certifications in BDC operationsHigh school diploma, sales experience often preferred
Work EnvironmentOffice setting, call centers, administrative tasksShowroom, dealership floor, direct customer interaction
Industry UsageUsed to train BDC staff for lead management and customer follow-upEngages directly with customers to sell vehicles

Auto Bdc Training focuses on preparing staff for BDC roles involving lead management and customer follow-up, typically in an office environment. Auto Sales Associates interact directly with customers to sell vehicles, often working on the dealership floor. While both roles are essential in auto sales, Auto Bdc Training emphasizes administrative and communication skills, whereas Auto Sales Associates focus on sales and customer engagement.

What cities in Virginia are hiring for Auto Bdc Training jobs?

Cities in Virginia with the most Auto Bdc Training job openings:

Auto Bdc Training jobs near you

BDC Representative

RK Auto

Virginia Beach, VA

$14.25 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Now Hiring: Service BDC Representative

Department: Service | Business Development Center (BDC)

Job Overview

The Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications, proactively scheduling and confirming service appointments, and ensuring a consistent, high quality customer experience across all touch points. 

Duties and Responsibilities:

  • Generate Appointments.
  • Adhere to attendance, punctuality, and workplace conduct standards
  • Maintain detailed and accurate customer records in crm
  • Meet daily/weekly call and appointment goals
  • Uphold dealership professionalism, tone, and basic standards at all times
  • Follow up with customers via phone, text, and email.
  • Manage high volume of inbound and outbound service calls

Experience and Skills:

  • Previous BDC, Call center, customer service, or dealership experience preferred
  • Strong communication and phone etiquette skills
  • Positive attitude with willingness to learn and grow
  • Comfortable working with CRM Systems and basic computer programs
  • Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Vision insurance

Offers of employment will be contingent on successful criminal background check and driving record search

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Shift:

  • Day shift
  • On and Off Weekends