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Auto Bdc Training Jobs in Ohio (NOW HIRING)

Progressive Auto Group

BDC Representative

Massillon, OH · On-site

$13.50 - $18/hr

We are looking for an enthusiastic BDC representative to join our growing dealership's sales team ... We offer training for qualified candidates. Experience is a plus, but not necessary.

Progressive Auto Group

BDC Representative

Massillon, OH · On-site

$13.75 - $18.25/hr

We are looking for an enthusiastic BDC representative to join our growing dealership's sales team ... We offer training for qualified candidates. Experience is a plus, but not necessary.

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All JobsAuto Bdc Training JobsAuto Bdc Training Jobs in Ohio

Auto Bdc Training information

What is Auto BDC training?

Auto BDC training refers to specialized training programs designed for Business Development Center (BDC) staff in automotive dealerships. These programs teach employees how to handle customer inquiries, schedule appointments, follow up on leads, and use dealership CRM software effectively. The goal is to improve communication with customers, increase appointment show rates, and boost overall sales and service performance. Auto BDC training often includes phone skills, email etiquette, and best practices for customer relationship management.

What are the key skills and qualifications needed to thrive in Auto BDC training?

To thrive in Auto BDC (Business Development Center) Training, you need strong customer service skills, sales acumen, and a basic understanding of automotive products, often supported by prior experience in customer-facing or call center roles. Familiarity with CRM systems, phone and email communication tools, and dealership management software is typically required. Outstanding communication, active listening, and resilience under pressure help individuals excel in engaging customers and generating leads. These skills ensure effective customer interactions, maximize sales opportunities, and contribute to the overall success of automotive dealerships.

What are some common challenges faced by professionals working in Auto BDC training, and how can they be addressed?

Professionals in Auto BDC (Business Development Center) training often face challenges such as maintaining high engagement levels among trainees, adapting to varying levels of experience, and keeping up with evolving dealership technologies. To address these challenges, trainers should employ interactive teaching methods, customize training materials based on the audience's experience, and stay current with automotive CRM and communication tools. Building strong relationships with dealership teams and soliciting regular feedback also helps ensure training remains relevant and effective.

What is the difference between Auto Bdc Training vs Auto Sales Associate?

AspectAuto Bdc TrainingAuto Sales Associate
CredentialsTraining programs, certifications in BDC operationsHigh school diploma, sales experience often preferred
Work EnvironmentOffice setting, call centers, administrative tasksShowroom, dealership floor, direct customer interaction
Industry UsageUsed to train BDC staff for lead management and customer follow-upEngages directly with customers to sell vehicles

Auto Bdc Training focuses on preparing staff for BDC roles involving lead management and customer follow-up, typically in an office environment. Auto Sales Associates interact directly with customers to sell vehicles, often working on the dealership floor. While both roles are essential in auto sales, Auto Bdc Training emphasizes administrative and communication skills, whereas Auto Sales Associates focus on sales and customer engagement.

What cities in Ohio are hiring for Auto Bdc Training jobs?

Cities in Ohio with the most Auto Bdc Training job openings:

Auto Bdc Training jobs near you

BDC Representative

Progressive Auto Group

Massillon, OH • On-site

$13.50 - $18/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

We are looking for an enthusiastic BDC representative to join our growing dealership's sales team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for our customers.
This is a in-person position here at the dealership only. We offer training for qualified candidates. Experience is a plus, but not necessary.
Responsibilities Include
  • Answering incoming phone calls and online inquiries
  • Documenting customers details and comments in our system
  • Scheduling appointments for our sales staff and following up with any "no show" appointments
  • Providing up to date product knowledge
  • Maintaining contact with our customers via outbound texts, phone calls and emails
  • Making customers aware of promotions

BDC Requirements
  • Maintain excellent attendance and work ethic
  • Great verbal communication skills
  • Highly organized and able to learn quickly
  • Proficient with Windows, internet applications, and general computer skills
  • Professional and personable demeanor

We Offer
  • 401k with employer match
  • Paid vacation (full time only)
  • Health insurance (full time only)
  • Dental Insurance (full time only)
  • Very casual dress code
  • Hourly pay with bonus

Apply