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Auto Bdc Training Jobs in Ohio (NOW HIRING)

Progressive Auto Group

BDC Representative

Massillon, OH · On-site

$13.50 - $18/hr

We are looking for an enthusiastic BDC representative to join our growing dealership's sales team ... We offer training for qualified candidates. Experience is a plus, but not necessary.

Progressive Auto Group

BDC Representative

Massillon, OH · On-site

$13.75 - $18.25/hr

We are looking for an enthusiastic BDC representative to join our growing dealership's sales team ... We offer training for qualified candidates. Experience is a plus, but not necessary.

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All JobsAuto Bdc Training JobsAuto Bdc Training Jobs in Ohio

Auto Bdc Training information

What is Auto BDC training?

Auto BDC training refers to specialized training programs designed for Business Development Center (BDC) staff in automotive dealerships. These programs teach employees how to handle customer inquiries, schedule appointments, follow up on leads, and use dealership CRM software effectively. The goal is to improve communication with customers, increase appointment show rates, and boost overall sales and service performance. Auto BDC training often includes phone skills, email etiquette, and best practices for customer relationship management.

What are the key skills and qualifications needed to thrive in Auto BDC training?

To thrive in Auto BDC (Business Development Center) Training, you need strong customer service skills, sales acumen, and a basic understanding of automotive products, often supported by prior experience in customer-facing or call center roles. Familiarity with CRM systems, phone and email communication tools, and dealership management software is typically required. Outstanding communication, active listening, and resilience under pressure help individuals excel in engaging customers and generating leads. These skills ensure effective customer interactions, maximize sales opportunities, and contribute to the overall success of automotive dealerships.

What are some common challenges faced by professionals working in Auto BDC training, and how can they be addressed?

Professionals in Auto BDC (Business Development Center) training often face challenges such as maintaining high engagement levels among trainees, adapting to varying levels of experience, and keeping up with evolving dealership technologies. To address these challenges, trainers should employ interactive teaching methods, customize training materials based on the audience's experience, and stay current with automotive CRM and communication tools. Building strong relationships with dealership teams and soliciting regular feedback also helps ensure training remains relevant and effective.

What is the difference between Auto Bdc Training vs Auto Sales Associate?

AspectAuto Bdc TrainingAuto Sales Associate
CredentialsTraining programs, certifications in BDC operationsHigh school diploma, sales experience often preferred
Work EnvironmentOffice setting, call centers, administrative tasksShowroom, dealership floor, direct customer interaction
Industry UsageUsed to train BDC staff for lead management and customer follow-upEngages directly with customers to sell vehicles

Auto Bdc Training focuses on preparing staff for BDC roles involving lead management and customer follow-up, typically in an office environment. Auto Sales Associates interact directly with customers to sell vehicles, often working on the dealership floor. While both roles are essential in auto sales, Auto Bdc Training emphasizes administrative and communication skills, whereas Auto Sales Associates focus on sales and customer engagement.

What cities in Ohio are hiring for Auto Bdc Training jobs?

Cities in Ohio with the most Auto Bdc Training job openings:

Auto Bdc Training jobs near you

Service BDC Representative - Toyota of Boardman - Boardman OH

Preston Automotive Group

Boardman, OH • On-site

$14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Business Development Center Agent - Service

The Preston Auto Group is currently seeking an Automotive Service BDC Representative to join our Service Concierge Team.  Previous experience is preferred, but not required. Ideal candidate is friendly and energetic. In this position you are the face of our dealership!  Candidate must be a good listener and good communicator. Candidate must be organized and take down detailed notes for each customer. Candidate must strive for sales and customer service excellence in all they do. Above and beyond for every customer is our standard. Candidate must have a strong will to win and a drive to succeed. Must be focused on achieving or exceeding phone call and appointment goals. And must work well with other team members.

Responsibilities:

  • Handle all incoming phone calls, text messages, and emails for our Service Departments
  • Confirm Guests Appointments
  • Maintain and update guest personal and vehicle information
  • Work with customers in a professional, well-spoken manner
  • Proactively customers to schedule an appointment for overdue maintenance that they may be due for
  • Proactively call customers to schedule an appointment for safety recalls they may be due for
  • Meet and exceed all phone call, appointment, and appointment show ratio goals
  • Log all phone calls and appointments in BDC Tracker and log call notes in XTime.
  • Follows BDC scripts and guidelines on calls and emails.

Requirements:

  • Prior sales experience preferred
  • Customer service experience preferred
  • Automotive experience preferred
  • Must have excellent phone skills
  • Able to speak clearly and distinctly
  • Organized and good note taker
  • Bilingual (Spanish) is a plus
  • Be a team player to help drive sales
  • Goal driven with the highest level of honesty and integrity
  • Maintain a high level of professionalism
  • CDK and XTime knowledge a plus
  • High school diploma or equivalent

Compensation

$14.00 per hour

Benefits

  • Health, Dental & Vision Insurance
  • 401K with Employer Match
  • Paid Uniforms 
  • Paid Time Off
  • Paid Training
  • Employee Pricing on New Vehicles
  • Free Access to the Preston Auto Fitness Center
  • Salary Range 13-16 Per Hour

About Us

Automotive News Top 150 Dealer Group

Come grow with Preston Auto! Founded in 1989 and family owned and operated ever since, Preston Auto has expanded to 10 locations with 16 brands. We are the area's largest dealer group selling more than 10,000 vehicles/yr.! At Preston Auto we offer the area's top pay, a comprehensive benefits package (401K, health insurance, onsite fitness center, and more!), and a fun and energetic work atmosphere. We take great pride in serving our customers at a world class "You Come First!" level and strive for sales leadership at all of our locations. At Preston Auto, we believe in promoting from within and as we continue to grow, our top performers have opportunities for advancement within the company. In fact, many of our store operators started out as Sales Consultants or working in our Business Development Centers! We are proud to have some of the highest retention rates and lowest turnover rates in the industry! We take great pride in not only serving our community, but also giving back to our community as well as we collaborate with the YMCA, United Way, and many other great organizations in the community.

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