... BDC) team to drive service department appointment growth, customer retention and the overall ... Paid Training & Professional Development * Employee Discounts Responsibilities * Team Leadership:
... BDC) team to drive service department appointment growth, customer retention and the overall ... Paid Training & Professional Development * Employee Discounts Responsibilities * Team Leadership:
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
Quick apply
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
... BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto ... Paid training and ongoing support Benefits We Offer * Free health insurance option available ...
Automotive BDC Sales Agents Land O Lakes/ Lutz Area
Tampa, FL · On-site
$70K/yr
Automotive BDC Sales Agents - Land O' Lakes / Lutz Area Ferman Motor Car Company - Tampa, FL ... Ongoing training and development of skills * Personal growth and career advancement opportunities
Automotive BDC Sales Agents Land O Lakes/ Lutz Area
Tampa, FL · On-site
$70K/yr
Automotive BDC Sales Agents - Land O' Lakes / Lutz Area Ferman Motor Car Company - Tampa, FL ... Ongoing training and development of skills * Personal growth and career advancement opportunities
Greenway Kia East- BDC
$14 - $18.75/hr
Ongoing Training and Education * Employee Purchase and Service Discounts * Paid Vacation * Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance * 401(k) ...
Greenway Kia East- BDC
$14 - $18.75/hr
Ongoing Training and Education * Employee Purchase and Service Discounts * Paid Vacation * Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance * 401(k) ...
Automotive Sales Manager
Lighthouse Point, FL · On-site
... hand with a BDC. * Accountable and even-keeled. You set the example for professionalism and ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
Automotive Sales Manager
Lighthouse Point, FL · On-site
... hand with a BDC. * Accountable and even-keeled. You set the example for professionalism and ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
... a BDC. * Accountable and even-keeled. You set the example for professionalism and enthusiasm ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
... a BDC. * Accountable and even-keeled. You set the example for professionalism and enthusiasm ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
... a BDC. * Accountable and even-keeled. You set the example for professionalism and enthusiasm ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
... a BDC. * Accountable and even-keeled. You set the example for professionalism and enthusiasm ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
Automotive Sales Manager
Lighthouse Point, FL · On-site
... a BDC. * Accountable and even-keeled. You set the example for professionalism and enthusiasm ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
Automotive Sales Manager
Lighthouse Point, FL · On-site
... a BDC. * Accountable and even-keeled. You set the example for professionalism and enthusiasm ... Recruiting, training, and developing a team of new and used vehicle sales professionals * Desking ...
... Center, or BDC Experience a Must * Maintain Professional Business Attire and Appearance ... Paid Training * Promotions from Within? Excellent Advancement Opportunities * Employee discounted ...
... Center, or BDC Experience a Must * Maintain Professional Business Attire and Appearance ... Paid Training * Promotions from Within? Excellent Advancement Opportunities * Employee discounted ...
... BDC). In this role, you will skip entry-level training and immediately manage a high volume pipe of inbound internet leads and phone inquiries. You will not sell cars on the floor; your sole mission ...
... BDC). In this role, you will skip entry-level training and immediately manage a high volume pipe of inbound internet leads and phone inquiries. You will not sell cars on the floor; your sole mission ...
Prior auto/retail sales experience preferred * Ability to work as part of a new team * Willingness ... Complete classroom and on-going training * Guide customers through the unique Q sales process
Prior auto/retail sales experience preferred * Ability to work as part of a new team * Willingness ... Complete classroom and on-going training * Guide customers through the unique Q sales process
... BDC) . In this role, you will skip entry-level training and immediately manage a high volume pipe of inbound internet leads and phone inquiries. You will not sell cars on the floor; your sole mission ...
Quick apply
... BDC) . In this role, you will skip entry-level training and immediately manage a high volume pipe of inbound internet leads and phone inquiries. You will not sell cars on the floor; your sole mission ...
Southeast Sales Executive
Deerfield Beach, FL · On-site
... our BDC Sales team. In this position you will identify and be responsible for cultivating ... Attend training as required. * Travel required. Skills and Qualifications: * Minimum of 2 years ...
Southeast Sales Executive
Deerfield Beach, FL · On-site
... our BDC Sales team. In this position you will identify and be responsible for cultivating ... Attend training as required. * Travel required. Skills and Qualifications: * Minimum of 2 years ...
Southeast Sales Executive
Deerfield Beach, FL · On-site
... our BDC Sales team. In this position you will identify and be responsible for cultivating ... Attend training as required. * Travel required. Skills and Qualifications: * Minimum of 2 years ...
Southeast Sales Executive
Deerfield Beach, FL · On-site
... our BDC Sales team. In this position you will identify and be responsible for cultivating ... Attend training as required. * Travel required. Skills and Qualifications: * Minimum of 2 years ...
Krause Auto Group is seeking an enthusiastic, customer-focused Automotive Internet Sales Associate ... Ongoing Training and Professional Development * Competitive Compensation with Performance ...
Krause Auto Group is seeking an enthusiastic, customer-focused Automotive Internet Sales Associate ... Ongoing Training and Professional Development * Competitive Compensation with Performance ...
Job Title Jacobs Mitsubishi & Motorsports is a rapidly growing Pasco auto dealer with a nationwide ... Hands-on training. Positive & Relaxed (but professional) teamwork environment. Responsibilities ...
Job Title Jacobs Mitsubishi & Motorsports is a rapidly growing Pasco auto dealer with a nationwide ... Hands-on training. Positive & Relaxed (but professional) teamwork environment. Responsibilities ...
Jacobs Mitsubishi & Motorsports is a rapidly growing Pasco auto dealer with a nationwide clientele ... Hands-on training. Positive & Relaxed (but professional) teamwork environment. Responsibilities ...
Jacobs Mitsubishi & Motorsports is a rapidly growing Pasco auto dealer with a nationwide clientele ... Hands-on training. Positive & Relaxed (but professional) teamwork environment. Responsibilities ...
Auto Bdc Training information
What is Auto BDC training?
Auto BDC training refers to specialized training programs designed for Business Development Center (BDC) staff in automotive dealerships. These programs teach employees how to handle customer inquiries, schedule appointments, follow up on leads, and use dealership CRM software effectively. The goal is to improve communication with customers, increase appointment show rates, and boost overall sales and service performance. Auto BDC training often includes phone skills, email etiquette, and best practices for customer relationship management.
What are the key skills and qualifications needed to thrive in Auto BDC training?
To thrive in Auto BDC (Business Development Center) Training, you need strong customer service skills, sales acumen, and a basic understanding of automotive products, often supported by prior experience in customer-facing or call center roles. Familiarity with CRM systems, phone and email communication tools, and dealership management software is typically required. Outstanding communication, active listening, and resilience under pressure help individuals excel in engaging customers and generating leads. These skills ensure effective customer interactions, maximize sales opportunities, and contribute to the overall success of automotive dealerships.
What are some common challenges faced by professionals working in Auto BDC training, and how can they be addressed?
Professionals in Auto BDC (Business Development Center) training often face challenges such as maintaining high engagement levels among trainees, adapting to varying levels of experience, and keeping up with evolving dealership technologies. To address these challenges, trainers should employ interactive teaching methods, customize training materials based on the audience's experience, and stay current with automotive CRM and communication tools. Building strong relationships with dealership teams and soliciting regular feedback also helps ensure training remains relevant and effective.
What is the difference between Auto Bdc Training vs Auto Sales Associate?
| Aspect | Auto Bdc Training | Auto Sales Associate |
|---|---|---|
| Credentials | Training programs, certifications in BDC operations | High school diploma, sales experience often preferred |
| Work Environment | Office setting, call centers, administrative tasks | Showroom, dealership floor, direct customer interaction |
| Industry Usage | Used to train BDC staff for lead management and customer follow-up | Engages directly with customers to sell vehicles |
Auto Bdc Training focuses on preparing staff for BDC roles involving lead management and customer follow-up, typically in an office environment. Auto Sales Associates interact directly with customers to sell vehicles, often working on the dealership floor. While both roles are essential in auto sales, Auto Bdc Training emphasizes administrative and communication skills, whereas Auto Sales Associates focus on sales and customer engagement.
What cities in Florida are hiring for Auto Bdc Training jobs?
Cities in Florida with the most Auto Bdc Training job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 14 days ago
Job description
Job Summary
New Country Motor Car Group is seeking a Service Business Development Manager to join our dynamic team to provide a luxury experience to our Service customers!
This is a critical leadership role responsible for leading and developing our Service Business Development Center (BDC) team to drive service department appointment growth, customer retention and the overall customer experience and satisfaction. You will oversee daily operations, client outreach, lead management, team performance and analyze data to optimize appointment volume and shop capacity.
Benefits
- Competitive Pay - (Insert Pay Range)
- Performance-Based Bonuses
- Medical, Dental, Vision, and Life Insurance
- 401(k) Retirement Plan
- Short- and Long-Term Disability
- PTO & Sick Leave
- Paid Training & Professional Development
- Employee Discounts
Responsibilities
- Team Leadership: Recruit, train, and coach BDC agents on the handling of inbound and outbound calls, lead management, and handling customers objections.
- Supervise BDC agents provides daily guidance, performance feedback, and motivation to achieve daily goals.
- Establish and monitor key performance indicators (KPIs) to include lead conversion, appointment show rate and retention metrics.
- Conduct regular performance reviews.
- Coordinate training to enhance lead conversion, communication skills as well as customer experience.
- Maintain a positive and professional team culture.
- Outreach Strategy: Strategically direct outbound call, text, and email campaigns with a focus on process optimization. Manage inbound internet leads, phone calls, and website requests while converting these leads to booked service appointments.
- Lead Management: A primary duty involves acquiring, developing, and implementing a comprehensive process of generating high-quality leads through outbound calls, texts, and email.
- This includes establishing response time standards, scripts, lists and campaigns.
- Monitor and manage lead distribution to guarantee that no opportunity is missed.
- Analyze data to identify trends and make recommendations for improving lead generation and conversion.
- Onboarding & Training: Facilitate ongoing training sessions, new hire orientation, personalized coaching plans, software systems utilization, and effective lead management.
- Performance Analysis: Monitor KPI’s and service metrics such as closing rates, appointments set, appointment show rates, transaction values, and customer retention.
- Analyze these areas to identify skill gaps, future training needs, and specific areas of improvement.
- Listen to agent calls and coach on call quality.
- Regular performance audits.
- Fixed Operations Strategy & Collaboration: Communicate with General Managers and Service Managers across all stores to align initiatives, shop capacity utilization, and department profitability.
- Conduct monthly meetings with each locations GM & SM on key metrics, performance, phone data, and industry changes.
- Discuss Appointment volume, shop capacity, monthly campaigns, and action plans for improvement.
Qualifications
- Proven experience in automotive service operations, BDC management, or fixed operations preferred.
- Proven leadership skills with the ability to motivate, build trust, and drive compliance with company standards across all levels of dealership staff.
- Solid experience in leading a service BDC team in an automotive dealership environment.
- Strong understanding of automotive maintenance schedules and repair processes
- Experience building and implementing scalable processes and systems.
- Strong background in KPI development, performance tracking, and accountability structures
- Exceptional communication skills with the ability to defuse tense customer situations.
- High accountability mindset with a focus on results and exceeding targets
- Time management and multitasking skills in a fast-paced environment
- Proficient technology skills with CRM and DMS and Manufacturers software
- Team player with collaborative attitude
About Us
New Country Motor Car Group is one of the largest independent auto groups in the United States. Â Â We are a family owned and operated company who has built success on the foundation of investing in our people to facilitate growth and a rewarding work environment. We represent some of the most respected luxury automotive manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, Virginia, and Florida. We carry a wide variety of brands which include Ferrari, Porsche, BMW, Audi, Mercedes-Benz, Jaguar, Land Rover, Lexus, MINI, and Toyota.
Annual Compensation Range: $130,000 - $150,00
New Country Motor Car Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.