Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Quick apply
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Senior Interior Designer
CA$84K - CA$127K/yr
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy ... Coordinates with mechanical, electrical, structural, Lighting, Audio-visual, and communications ...
Senior Interior Designer
CA$84K - CA$127K/yr
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy ... Coordinates with mechanical, electrical, structural, Lighting, Audio-visual, and communications ...
Fire Prevention Inspector
CA$67K/yr
... Engineering, or equivalent Ontario Secondary School Diploma (OSSD), or equivalent Office of the ... or audio visual equipment Upon a conditional offer of employment, an acceptable Criminal Record ...
Fire Prevention Inspector
CA$67K/yr
... Engineering, or equivalent Ontario Secondary School Diploma (OSSD), or equivalent Office of the ... or audio visual equipment Upon a conditional offer of employment, an acceptable Criminal Record ...
BIM Specialist
Toronto, ON · On-site
... Audio Visual Systems, Security Systems, DAS, and other technologies or low voltage disciplines ... Attend BIM coordination meetings and work with architectural firms, real estate developers, MEP ...
Quick apply
BIM Specialist
Toronto, ON · On-site
... Audio Visual Systems, Security Systems, DAS, and other technologies or low voltage disciplines ... Attend BIM coordination meetings and work with architectural firms, real estate developers, MEP ...
IT Operations Lead
Nepean, ON · On-site
CA$75K - CA$115K/yr
... A/V systems * Manage user accounts, access permissions, and identity lifecycle (onboarding ... Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their ...
Quick apply
IT Operations Lead
Nepean, ON · On-site
CA$75K - CA$115K/yr
... A/V systems * Manage user accounts, access permissions, and identity lifecycle (onboarding ... Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their ...
Helpdesk Manager
Ottawa, ON · On-site
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Quick apply
Helpdesk Manager
Ottawa, ON · On-site
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Quick apply
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Quick apply
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Quick apply
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Quick apply
Helpdesk Manager
CA$105K - CA$150K/yr
This individual will collaborate closely with infrastructure and engineering teams to resolve ... Exposure to audio/visual and basic network infrastructure is a plus * Familiarity with ITIL or ...
Senior IT Specialist
Ottawa, ON · On-site
... audio-visual systems * Lead the planning, design, installation, maintenance and evaluation of ... Degree in computer science, information technology, computer engineering or a related discipline or ...
Posted today
Quick apply
Senior IT Specialist
Ottawa, ON · On-site
... audio-visual systems * Lead the planning, design, installation, maintenance and evaluation of ... Degree in computer science, information technology, computer engineering or a related discipline or ...
Posted today
IT Operations Lead
Nepean, ON · On-site
... A/V systems * Manage user accounts, access permissions, and identity lifecycle (onboarding ... Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their ...
Quick apply
IT Operations Lead
Nepean, ON · On-site
... A/V systems * Manage user accounts, access permissions, and identity lifecycle (onboarding ... Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their ...
Interior Designer - Workplace
CA$72K - CA$109K/yr
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy ... Coordinates with mechanical, electrical, structural, Lighting, Audio-visual, and communications ...
Interior Designer - Workplace
CA$72K - CA$109K/yr
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy ... Coordinates with mechanical, electrical, structural, Lighting, Audio-visual, and communications ...
IT Operations Lead
CA$75K - CA$115K/yr
... A/V systems * Manage user accounts, access permissions, and identity lifecycle (onboarding ... Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their ...
IT Operations Lead
CA$75K - CA$115K/yr
... A/V systems * Manage user accounts, access permissions, and identity lifecycle (onboarding ... Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Project Coordinator - ICAT
CA$70K - CA$80K/yr
... Audio/Visual, Power Metering, Motorized Blinds, Integrated Doors, Elevators, and related ... You have a construction/engineering/electronicsrelated degreeor equivalent. * Youhave the ability ...
Video and audio manipulation and compositing * Effect scheduling and triggering * Media encoding ... Expert with Visual Studio, Mercurial development tools * Experience in Agile work environments ...
Video and audio manipulation and compositing * Effect scheduling and triggering * Media encoding ... Expert with Visual Studio, Mercurial development tools * Experience in Agile work environments ...
Cogeco's YourTV is searching for a dynamic Producer to drive end-to-end local programming by ... Minimum 3 years in audio/video production; community television experience preferred. SPECIFIC ...
Cogeco's YourTV is searching for a dynamic Producer to drive end-to-end local programming by ... Minimum 3 years in audio/video production; community television experience preferred. SPECIFIC ...
Audio Visual Programmer information
What are some common challenges faced by audio visual programmers, and how are they addressed in the workplace?
Audio Visual Programmers often encounter challenges such as integrating complex and diverse AV systems, meeting tight project deadlines, and adapting to rapidly evolving technology standards. To address these obstacles, they work closely with project managers, engineers, and installation teams to ensure seamless system functionality and thorough testing before deployment. Regular training on new hardware and software platforms, as well as strong vendor partnerships, also help keep skills current and reduce integration issues. Supportive team structures and standardized workflows are commonly implemented to streamline troubleshooting and maintain project timelines.
What is an audio visual programmer?
An Audio Visual (AV) Programmer is responsible for designing, coding, and configuring control systems for AV equipment. They create automation scripts and interfaces to ensure seamless operation of devices such as projectors, sound systems, lighting, and video conferencing tools. AV Programmers work with platforms like Crestron, AMX, and Extron to optimize user experience and system functionality. Their role often involves troubleshooting, testing, and integrating hardware and software in corporate, entertainment, and educational settings.
What are the key skills and qualifications needed to thrive as an audio visual programmer?
To thrive as an Audio Visual Programmer, you need expertise in programming languages (such as Crestron, AMX, or Extron), audio-visual system integration, and troubleshooting, often supported by a technical degree or certifications like Crestron Certified Programmer. Familiarity with control systems, AV networking, and automation platforms, as well as proficiency with related software tools, is typically required. Strong project management, problem-solving abilities, and effective communication skills help distinguish top performers in this position. These competencies are vital for designing, implementing, and maintaining complex AV solutions that meet client and organizational needs.
What are the most commonly searched types of Audio Visual Programmer jobs in Ontario? The most popular types of Audio Visual Programmer jobs in Ontario are:
What are popular job titles related to Audio Visual Programmer jobs in Ontario? For Audio Visual Programmer jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Audio Visual Programmer jobs in Ontario look for? The top searched job categories for Audio Visual Programmer jobs in Ontario are:
CA$105K - CA$150K/yr
Full-time
Re-posted 13 days ago
Job description
About Us
At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.
Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.
If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.
Helpdesk Manager
Position Overview
The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.
The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.
Role Requirements:
- Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
- Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
- Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
- Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
- Support onboarding and offboarding processes, including device setup, system access, and employee moves
- Manage user accounts, permissions, and security groups in alignment with company policies
- Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
- Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
- Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
- Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
- Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
- Train and support end-users on hardware, software, and best practices
- Ensure adherence to company security policies and relevant regulatory requirements
- Participate in on-call rotation and provide support outside standard hours as needed
Preferred Qualifications:
- 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
- Experience managing or mentoring IT support teams in a corporate environment
- Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
- Experience with Office 365 and other cloud-based SaaS applications
- Familiarity with helpdesk ticketing systems and IT service management tools
- Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
- Experience with device provisioning and configuration and endpoint management
- Exposure to audio/visual and basic network infrastructure is a plus
- Familiarity with ITIL or similar frameworks is a plus
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent communication and interpersonal skills with a strong customer service orientation
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Salary Range: $105,000 - $150,000 CAD
The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.
What We Offer
At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.
Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.
BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.