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Quality Assurance Technician

Are you detail-oriented, hands-on, and passionate about quality and precision? Do you enjoy working behind the scenes to ensure equipment is fully operational, properly configured, and ready for a seamless customer experience? If you thrive in a fast-paced environment where organization, accountability, and problem-solving matter, we’d love to meet you.

As our Quality Assurance Technician, you’ll play a critical role in preparing ATM and cash automation equipment for deployment by inspecting, configuring, testing, customizing, and validating equipment prior to shipment. This role is ideal for someone who enjoys technical work, takes pride in accuracy, and is committed to delivering a high-quality finished product every time. 

Key Responsibilities:

Receiving, Inventory, & Staging

• Receive, inspect, label, and document incoming ATM and cash automation equipment
• Organize, log, and stage units accurately within warehouse inventory locations
• Prioritize and stage equipment to support installation schedules and on-time shipments

QA/QC Planning & Execution

• Coordinate daily QA/QC workflow to support project timelines and shipment deadlines
• Configure, test, and validate equipment to ensure operational readiness and accurate system setup
• Conduct final inspections and complete required QA/QC documentation prior to release

Customization & Final Assembly

• Complete customer-specific customizations, locks, wraps, and equipment modifications
• Pack units with all required accessories, add-ons, and supporting documentation
• Perform final quality checks to confirm completeness, accuracy, and shipment readiness

Shipping & Documentation

• Prepare equipment for shipment with proper packaging and protective materials
• Create and maintain shipping manifests and shipment documentation
• Ensure all equipment is staged, released, and shipped according to established procedures

Maintenance, Support, & Continuous Improvement

• Perform minor repairs, troubleshooting, and retesting prior to shipment as needed
• Support Cencon lock system processes and maintain accurate QA/QC documentation
• Maintain a clean, safe work environment while identifying opportunities for process improvement

Equipment Handling & Field Support

• Load, unload, move, and stage equipment safely using manual and motorized equipment
• Transport parts and materials to technicians to support project timelines
• Assist with lock and key inventory management and system maintenance

Required Education & Experience:

• High school diploma or GED required; technical training or certifications preferred
• 1+ years of experience in quality assurance, warehouse operations, equipment configuration, assembly, or related technical work preferred
• Experience working with hardware, electronics, ATM equipment, or technical systems is a plus
• Ability to read and follow technical procedures, documentation, and configuration instructions
• Comfortable using computer systems, inventory software, and documentation tools
• Ability to lift and move equipment safely in a warehouse environment

The Ideal Candidate:

• Has strong attention to detail and takes pride in delivering high-quality work
• Stays organized and manages priorities effectively in a deadline-driven environment
• Takes ownership of issues and follows through to resolution
• Works well independently while also collaborating effectively with team members
• Communicates clearly and professionally across departments
• Looks for ways to improve processes, reduce errors, and increase efficiency
• Values safety, accountability, and consistency in daily work

Physical Requirements: 

• This position is required to work Monday – Friday with the potential of overtime work during the week and on the weekend. 
• Must be willing to work in outdoor weather and/or unregulated temperatures for 4-6 continuous hours per day

Benefits:

• Competitive salary
• Health, dental, and vision insurance (Employee only dental and vision are free!)
• Generous PTO & Sick Time
• Chaplaincy & Employee Care
• Retirement plan with company match
• Professional development and growth opportunities

About Us:

At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values-driven people find purpose, fulfillment, and fun.

We’re more than a cash automation company - we’re in the people business. Through leadership development and a servant-minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl-caliber team, and we’re looking for our next class of rising stars. Could one of them be you?

Resume Review: Andrew

Phone Screen: Hailey

Phone Interview: Andrew (Teams) + AJ

Final interview: Andrew (Teams or In-Person)

Preferred Education and Experience

• High school diploma or equivalent

Physical Requirements:

• This position is required to work Monday - Friday with the potential of overtime work during the week and on the weekend.
• This position is required to travel 25% of the time. Must be able to drive and/or fly when necessary to meet customer needs.
• Must be willing to work in outdoor weather and/or unregulated temperatures for 4-6 continuous hours per day