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What is the difference between At Verizon vs Customer Service Representative?

AspectAt VerizonCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentOffice, call centers, retail stores, remote optionsCall centers, retail locations, remote work
Industry UsageYes, widely used in telecommunicationsYes, common across many customer-focused industries
Job FocusSupporting Verizon products and services, troubleshooting, customer inquiriesHandling customer questions, resolving issues, providing product info

At Verizon, Customer Service Representatives primarily support Verizon's products and services in various environments, requiring customer-focused skills and relevant certifications. While both roles involve customer interaction, Verizon-specific roles often emphasize technical knowledge of telecom services, whereas general customer service roles may be broader across industries.

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Retail Sales Representative - Spanish Speaking - Verizon

Retail Sales Representative - Spanish Speaking - Verizon

Verizon

Dalworthington Gardens, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 514 frontline employees who took The Breakroom Quiz

26th of 80 rated telecommunications companies

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...Bilingual fluency in English and the following language(s) are required: SpanishWhere you’ll be workingIn this worksite-based role, you'll work onsite at a defined location(s).Scheduled Weekly Hours40Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is a commission based position with the potential to earn more.

What Verizon employees say

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