Host
Cincinnati, OH · On-site
Maintain a polished, professional appearance and demeanor at all times * Keep the host stand and ... Familiarity with reservation systems (e.g., OpenTable, Resy, Tock) a plus * Excellent communication ...
Quick apply
Host
Cincinnati, OH · On-site
Maintain a polished, professional appearance and demeanor at all times * Keep the host stand and ... Familiarity with reservation systems (e.g., OpenTable, Resy, Tock) a plus * Excellent communication ...
At Resy information
What does it mean to work at Resy?
Working at Resy typically means being part of a company that provides restaurant reservation and management technology. Employees at Resy can work in various roles, including engineering, customer support, sales, and marketing, all dedicated to helping restaurants improve their booking systems and customer experiences. The company values innovation, collaboration, and a strong understanding of the hospitality industry. Team members often work with both restaurant partners and diners to ensure a seamless reservation process. Resy is also known for its dynamic work culture and opportunities for growth within the hospitality tech sector.
What are typical day-to-day responsibilities for someone working at Resy in a customer support role?
In a customer support role at Resy, your daily tasks often include responding to user inquiries via email, chat, or phone, troubleshooting reservation issues, and guiding both diners and restaurant partners through the platform’s features. You’ll collaborate with technical teams to report and resolve bugs, and work closely with account managers to ensure client satisfaction. Staying organized and adapting quickly to changing priorities are important, as the work environment is fast-paced and customer needs can vary throughout the day.
What are the key skills and qualifications needed to thrive as a restaurant reservation specialist at Resy?
To excel as a Restaurant Reservation Specialist at Resy, you need strong customer service skills, attention to detail, and typically a background in hospitality or a related field. Familiarity with reservation management platforms, CRM systems, and basic office software is important for efficiently handling bookings and client communications. Exceptional interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you stand out in this role. These skills are essential for ensuring a seamless guest experience and maintaining positive relationships with both diners and restaurant partners.
What is the difference between At Resy vs Restaurant Manager?
| Aspect | At Resy | Restaurant Manager |
|---|---|---|
| Credentials | Customer service experience, familiarity with reservation systems | Hospitality management certification, experience in restaurant operations |
| Work Environment | Office and digital platform focus, coordinating reservations and events | On-site management of restaurant staff and operations |
| Employer & Industry Usage | Used by tech-driven reservation platforms and hospitality tech companies | Commonly employed in restaurant chains, independent restaurants, and hospitality industry |
| Search & Comparison Intent | People comparing reservation platform roles with restaurant management | Individuals seeking restaurant leadership or operational roles |
At Resy primarily refers to roles related to managing reservations and customer engagement within a digital platform, often involving coordination and customer service. A Restaurant Manager oversees daily restaurant operations, staff, and guest experience on-site. While both roles are essential in hospitality, At Resy focuses on reservation technology and customer interaction, whereas Restaurant Managers handle overall restaurant performance and staff management.
What are popular job titles related to At Resy jobs in Ohio?
For At Resy jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching At Resy jobs in Ohio look for?
The top searched job categories for At Resy jobs in Ohio are:
Full-time
Re-posted 15 days ago
Job description
Host
Restaurant: Suzu — Opening Early 2026
Position Type: Non-Exempt, Full-Time / Part-Time
Location: Cincinnati, Ohio
About SUZU Hospitality
SUZU is our vision of modern Japanese hospitality and cuisine, embodying the harmony between innovation and timeless tradition. Located in Madisonville, Cincinnati, SUZU is inspired by the craftsmanship, flavors, and modern dining culture of Japan.
As part of a growing hospitality group with restaurants across the United States, we are committed to delivering exceptional food, authentic hospitality, and a guest experience that is seamless, thoughtful, and inviting.
Whether in the front of house or back of house, every team member plays an essential role in creating an environment built on professionalism, respect, teamwork, and continuous growth.
SUZU Hospitality is an Equal Opportunity Employer, and we are proud to foster an inclusive workplace where all individuals have the opportunity to thrive.
Position Summary
The Host is the first and last impression of the SUZU experience. This role manages reservations, greets and seats guests, oversees the waitlist, and orchestrates dining-room flow with grace and warmth. The ideal candidate is welcoming, organized, composed under pressure, and genuinely excited to set the tone for every guest's visit.
Compensation
$13.00–$15.00 per hour, based on experience.
Key Responsibilities
Guest Reception & Hospitality
- Warmly welcome and bid farewell to every guest, setting the tone for the experience
- Create a gracious, polished, and memorable first impression
- Accommodate special requests, occasions, and guest preferences whenever possible
Reservations & Seating
- Manage reservations, walk-ins, and the waitlist using the reservation and POS systems
- Seat guests thoughtfully to balance the dining room and server stations
- Maintain accurate guest counts, table statuses, and turn times
Dining Room Flow & Communication
- Coordinate seating and pacing with Servers, Managers, and the kitchen
- Communicate VIPs, allergies, special occasions, and timing notes to the team
- Help maintain a smooth, well-paced flow throughout service
Phone & Inquiry Management
- Answer phones professionally and respond to guest inquiries and reservation requests
- Provide accurate information about the restaurant, menu, and policies
- Manage guest communication with discretion and care
Standards & Presentation
- Maintain a polished, professional appearance and demeanor at all times
- Keep the host stand and entrance area clean, organized, and welcoming
- Follow all SUZU service standards and safety protocols
Qualifications
- 1+ years of host or guest-facing hospitality experience (fine dining preferred)
- Familiarity with reservation systems (e.g., OpenTable, Resy, Tock) a plus
- Excellent communication, organization, and interpersonal skills
- Composure and professionalism in a fast-paced environment
- Polished presentation and a genuinely welcoming personality
- Willingness to learn Japanese hospitality standards
What Suzu Offers
- Competitive hourly pay + tips
- Training in fine-dining hospitality, reservation management, and Japanese guest etiquette
- Opportunities to grow into Lead Host, Server, or FOH coordination roles
- Professional, respectful, and supportive environment
- Staff meals and continuous development
How to Apply
Apply online at https://suzuhospitality.applytojob.com/. Please submit your resume and a brief introduction. We look forward to welcoming you to the Suzu team.
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