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At Home Inbound Customer Service Jobs in Massachusetts

GTT, LLC

Customer Service Representative

Framingham, MA · On-site

$22/hr

S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Job ... Communicate with District Managers, Store Managers, and Home Office personnel to resolve customer ...

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TransCore

Customer Service Representative

Auburn, MA · On-site

$16.50 - $20/hr

... at other E-ZPass MA facilities. * Assist in manning live sign-ups. * Assist with phones (inbound ... Required Skills: * Excellent phone skills, data entry skills, customer service skills ...

Robert Half

Customer Service Representative

Canton, MA · On-site

$18 - $19/hr

We are looking for a Customer Service Representative to join a team in a contract role with the ... Ability to handle inbound and outbound calls with confidence and professionalism. * Experience with ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$16.50 - $20/hr

... at other E-ZPass MA facilities. * Assist in manning live sign-ups. * Assist with phones (inbound ... Required Skills: * Excellent phone skills, data entry skills, customer service skills ...

Lincare

Customer Service Rep

West Springfield, MA · On-site

$15.50 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Worcester, MA · On-site

$15.50 - $23/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Massachusetts

At Home Inbound Customer Service information

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are popular job titles related to At Home Inbound Customer Service jobs in Massachusetts?

For At Home Inbound Customer Service jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching At Home Inbound Customer Service jobs in Massachusetts look for?

The top searched job categories for At Home Inbound Customer Service jobs in Massachusetts are:

What cities in Massachusetts are hiring for At Home Inbound Customer Service jobs?

Cities in Massachusetts with the most At Home Inbound Customer Service job openings:

At Home Inbound Customer Service jobs near you

Customer Service Sales Representative

Zuzick & Associates

Springfield, MA • Remote

Full-time

Re-posted 16 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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