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At Home Inbound Customer Service Jobs in Massachusetts

Peakzi

Dispatcher Residential Home Services

Watertown, MA · On-site

$60K - $75K/yr

Own the daily schedule for our service and dispatch technicians, adjusting on the fly as calls wrap ... Take inbound customer calls as backup when the phones get busy * Keep customer records accurate and ...

Peakzi

Dispatcher Residential Home Services

Watertown, MA · On-site

$30/hr

Own the daily schedule for our service and dispatch technicians, adjusting on the fly as calls wrap ... Take inbound customer calls as backup when the phones get busy * Keep customer records accurate and ...

Mr.Handyman

Customer Service Representitive

Tyngsboro, MA · On-site

$16 - $20/hr

... and Great at Getting Things Done? Mr. Handyman is looking for a Customer Service & Sales ... Construction or home-improvement experience is strongly preferred, but we are willing to train the ...

Zhumas Construction

Cold Caller

Billerica, MA · On-site

$17/hr

... inbound customer service) * Strong communication and persuasion skills * Comfortable handling objections * Reliable, self-motivated, and goal-oriented * Sales or home improvement experience is a plus ...

Zhumas Construction

Cold Caller

Billerica, MA · On-site

$17/hr

... inbound customer service) * Strong communication and persuasion skills * Comfortable handling objections * Reliable, self-motivated, and goal-oriented * Sales or home improvement experience is a plus ...

Mr. Handyman

Customer Service Representitive

Tyngsboro, MA · On-site

$16 - $20/hr

... and Great at Getting Things Done? Mr. Handyman is looking for a Customer Service & Sales ... Construction or home-improvement experience is strongly preferred, but we are willing to train the ...

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All JobsAt Home Inbound Customer Service JobsAt Home Inbound Customer Service Jobs in Massachusetts

At Home Inbound Customer Service information

What is an at home inbound customer service representative?

At Home Inbound Customer Service jobs involve working remotely, usually from your own home, to assist customers who contact a company with questions, concerns, or requests. These roles primarily handle incoming calls, emails, or chats, providing support, troubleshooting issues, and sometimes processing orders or returns. Employees are typically required to have a quiet workspace, a reliable internet connection, and good communication skills. Many companies provide the necessary training and equipment for these positions. The flexibility and work-from-home nature make this job appealing to people seeking remote work opportunities.

How does working as an at home inbound customer service representative differ from traditional call center roles?

As an At Home Inbound Customer Service representative, you'll handle customer inquiries and resolve issues from the comfort of your home, rather than commuting to a centralized call center. This setup often provides more flexibility in scheduling but also requires strong self-discipline and a quiet, well-equipped workspace. While you'll work independently, you'll still be part of a virtual team, regularly communicating with supervisors and peers through digital platforms. Collaboration and support are typically provided via chat systems, video calls, and online resources, so being proactive in seeking help and staying connected is important for success.

What are the key skills and qualifications needed to thrive as an at home inbound customer service representative?

To thrive as an At Home Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and reliable internet connectivity are essential for the role. Patience, active listening, and adaptability are important soft skills that help build rapport with customers and handle a variety of inquiries effectively. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a remote setting.

What is the difference between At Home Inbound Customer Service vs At Home Technical Support?

AspectAt Home Inbound Customer ServiceAt Home Technical Support
CredentialsHigh school diploma or equivalent; customer service experience often preferredHigh school diploma; technical knowledge or certifications may be required
Work EnvironmentHome office, handling customer inquiries via phone or chatHome office, providing technical assistance for products or services
Employer & IndustryRetail, telecom, service providersIT, electronics, software companies
Search & Comparison IntentCustomer service roles, inbound support jobsTechnical support roles, troubleshooting jobs

At Home Inbound Customer Service primarily involves assisting customers with general inquiries, orders, or account issues, focusing on communication skills. In contrast, At Home Technical Support requires technical knowledge to troubleshoot and resolve product or service issues. Both roles are performed remotely and often require similar credentials, but they serve different customer needs and industries.

What are popular job titles related to At Home Inbound Customer Service jobs in Massachusetts?

For At Home Inbound Customer Service jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching At Home Inbound Customer Service jobs in Massachusetts look for?

The top searched job categories for At Home Inbound Customer Service jobs in Massachusetts are:

What cities in Massachusetts are hiring for At Home Inbound Customer Service jobs?

Cities in Massachusetts with the most At Home Inbound Customer Service job openings:

At Home Inbound Customer Service jobs near you

Dispatcher Residential Home Services

Peakzi

Watertown, MA • On-site

$60K - $75K/yr

Full-time

Re-posted 5 days ago

Job description

Dispatcher — Residential Home Services

Location: Watertown, MA area Pay: $30/hour plus performance bonus Type: Full-time

Run the heartbeat of a busy home services team

The dispatcher is the person who keeps the whole day moving. You are the connection between our customers and our technicians, the one who makes sure the right tech shows up at the right home at the right time, and the calm voice that keeps a busy schedule from turning into chaos. If you like solving problems in real time, thrive when the pace picks up, and take pride in a customer walking away happy, this is a role you will actually enjoy.

We are a residential plumbing, heating, cooling, and electrical company that has built our reputation on doing right by our customers. The dispatch desk is where a lot of that reputation gets earned.

What you will do
  • Own the daily schedule for our service and dispatch technicians, adjusting on the fly as calls wrap up and new ones come in
  • Prioritize incoming calls based on customer urgency and operational need, so the most important jobs get covered first
  • Keep customers in the loop, especially when a tech is running behind, so no one is left wondering
  • Watch daily call counts and revenue targets and help each department hit its daily, weekly, and monthly goals
  • Take inbound customer calls as backup when the phones get busy
  • Keep customer records accurate and up to date in our system
  • Handle the occasional bump in the road with a customer directly and professionally, addressing concerns before they become complaints
  • Loop in the right team lead quickly when a service issue comes up, so we protect the customer experience every time
What we are looking for
  • 1 to 3 years of customer service or dispatch experience preferred
  • Someone who communicates clearly and warmly, in writing and on the phone
  • Comfortable juggling multiple things at once in a fast-moving environment
  • A real team player who keeps their cool under pressure
  • Solid with Microsoft Office
  • Good sense of the local service area or strong map-reading skills
  • High school diploma or GED required, associate's degree a plus
The honest details

This is a phone-and-desk role, so you will spend most of your day at a workstation talking with customers and techs. Some flexibility on hours helps, since dispatch occasionally needs coverage on evenings or weekends. You will rarely lift more than 5 to 10 pounds. We invest in our people, so there is room to grow and ongoing training if you want to build a career here.

Ready to apply?

If you are the kind of person who likes being the one everyone counts on to keep things running, we would love to hear from you. Apply today and tell us a little about your dispatch or customer service background.

We are an equal opportunity employer.