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Job Title: Fiber Technician

Department

FLSA Classification

EEO Classification

Last Modified

Operations

Non-Exempt

Technicians

04/23/2025

Job Summary:

Installs, troubleshoots, services, and repairs telecommunications equipment and fiber optic cable.

Essential Duties & Responsibilities:

• Tests circuits and components of malfunctioning telecommunications equipment to isolate the source of malfunctions, using various hand tools.
• Tests and repairs, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
• Drives crew trucks to and from work areas.
• Inspects equipment on a regular basis in order to ensure proper functioning.
• Repairs or replaces faulty equipment.
• Removes and remakes connections in order to change circuit layouts, following work orders or diagrams.
• Demonstrates equipment to customers and explains how it is to be used and responds to any inquiries or complaints.
• Analyzes test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
• Adjusts or modifies equipment to enhance equipment performance or to respond to customer requests.

Job Qualifications:

• High School Diploma or equivalent required.
• 2+ years of field experience as a telecommunications technician required.
• Working knowledge of telecommunications infrastructure required.
• Familiarity with fiber optic cable preferred.
• Must maintain a valid driver’s license and meet company driving standards.
• Travel will be required and may be up to 20%, depending on the business needs.
• Ability to work long hours involving overtime and weekends as necessary.
• Ability to respond to the needs of a 24/7/365 operation.
• Must be able to work emergency schedules during natural disasters and network outages.
• Individuals must have a valid driver's license and clean driving record meeting the company and insurance policy conditions.

Skills:

• Excellent verbal and written communication skills.
• Service orientation.
• Active listening.
• Time management.
• Ability to pay close attention to detail and make good sound decisions based on information given.
• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment.
• Ability to identify and troubleshoot fiber issues.
• Complex problem solving.
• Ability to read effectively from a computer screen, sampling device and/or paper copy.
• Ability to drive and back up a truck and trailer proficiently.
• Must be able to stand for long periods of time on varied surfaces.
• Position requires working outdoors in all types of weather.
• Ability to climb and work at elevations (i.e., from ladders, poles, lift trucks) exceeding 18 feet.
• Able to use a shovel and post hold digger.
• Ability to work at heights up to 50'.
• Must be able to climb poles.
• Lifting up to 50 pounds several times a day.
• Overhead lifting of over 20 pounds.
• Ability to work in confined spaces (i.e., attics, crawl spaces, utility holes).

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled