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Assurance Wireless Representative Jobs (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

... , IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more ... Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

... , IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more! The ... Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

... , IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more! The ... Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple ...

Maximus

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

... Assurance (QA), productivity, and other key performance metrics. - Attend required meetings and ... fixed wireless, etc.) or satellite are incompatible - Must be able to connect your computer ...

Anritsu

Customer Operations Representative

Morgan Hill, CA · On-site

$25.96 - $38.46/hr

Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and ... assurance solutions for network monitoring and optimization. Anritsu also provides precision ...

Plymouth Rock Assurance

Lead Network Engineer

Boston, MA · On-site

$110K - $152K/yr

... Representatives investigate, evaluate and create a disposition of the first and third party auto ... Maintain a complex wired and wireless network infrastructure supporting distributed business ...

Plymouth Rock Assurance

Lead Network Engineer

Boston, MA · On-site

$110K - $152K/yr

... Representatives investigate, evaluate and create a disposition of the first and third party auto ... Maintain a complex wired and wireless network infrastructure supporting distributed business ...

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Assurance Wireless Representative information

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How much do assurance wireless representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for assurance wireless representative in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is an Assurance Wireless Representative?

An Assurance Wireless Representative is a professional who helps customers access and manage government-supported wireless phone services provided by Assurance Wireless. Their main duties include assisting customers with eligibility verification, enrolling new users, answering questions about plans and services, and providing technical support for devices. These representatives often work in person at events, by phone, or online to ensure that qualifying individuals receive affordable or free wireless service. They play a key role in ensuring low-income customers can stay connected through the Lifeline Assistance program.

What are the key skills and qualifications needed to thrive as an Assurance Wireless Representative?

To thrive as an Assurance Wireless Representative, you need strong customer service skills, product knowledge of wireless services, and typically a high school diploma or equivalent. Familiarity with CRM systems, mobile device activation tools, and point-of-sale software is commonly required. Excellent communication, problem-solving abilities, and patience help representatives build trust and resolve customer issues effectively. These skills are crucial for delivering a positive customer experience, ensuring compliance, and meeting sales or service targets in a competitive telecommunications environment.

What are some common challenges faced by an Assurance Wireless Representative and how can they be addressed?

Assurance Wireless Representatives often encounter challenges such as helping customers navigate eligibility requirements for government assistance programs and resolving technical issues with mobile devices. Additionally, representatives may handle high call volumes and must maintain patience and professionalism when dealing with frustrated customers. Success in this role typically involves clear communication, empathy, and staying updated on program guidelines and product features. Proactive problem-solving and teamwork with other representatives and supervisors can also help address complex customer needs efficiently.
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Assurance Wireless Representative jobs near you
Infographic showing various Assurance Wireless Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Bilingual Wireless Retail Sales Representative | Alliance Mobile - AT&T Authorized Retailer

Framingham, MA • On-site

Alliance Mobile Inc
Wireless Telecommunications Carriers • 501 - 1,000 employees
Learn more about Alliance Mobile Incexternal

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Alliance Mobile rating

4.8

Company rating: 4.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Alliance Mobile
Bilingual Wireless Retail Sales Representative - Full Time (Portuguese speaking preferred)
Framingham, MA 

(Portuguese + English preferred but not required)

Who is Alliance?
We are a dynamic and rapidly growing partner of AT&T, their second largest in fact.  We are committed to providing exceptional experiences for both guests and team members. We pride ourselves on a supportive and driven work environment that fosters professional and personal growth. With over 30 years in the telecommunications industry and operations across 21 states, Alliance Mobile offers a collaborative, friendly atmosphere, comprehensive rewards, and a focus on growth and development to start or grow your career!

Perks & Benefits:

  • Base Pay: $17.00/hr
  • Unlimited Earnings: Performance-based bonuses allow for significant earning potential.
    •  Average Total Pay: $21.00/hour (includes typical bonuses)
    • Top Performers: $30+/hour (no cap on bonus earnings)
  • Benefits: Enjoy Paid Time Off, Holiday Pay, Paid Training, Medical, Dental, Vision, 401k. 
  • Career Advancement: Access to a universe of tools and resources because your growth powers our success.
  • Exclusive Discounts: 50% off AT&T service and access to the newest tech gadgets. 
  • Friendly Vibes: A culture where everyone is a friend and where your success is celebrated by all.
  • Extra Perks: Enjoy a Free Dash Pass for Door Dash, $500 Referral Bonuses, and a Student Reimbursement Program, and more!

What You'll Do:

  • Engage and Amaze: Dive into guest needs with empathy and expertise, crafting tailored solutions that light up their world.
  • Build Connections: Be the bridge between cutting-edge AT&T tech and the hearts of our guests, ensuring they always feel part of the Alliance family.
  • Grow and Glow: Embrace the journey of personal and professional growth with our supportive crew, where every day is an opportunity to shine brighter.

Who You Are:

  • A charismatic connector with a passion for tech and people with 1-3 years in sales or customer service experience.
  • A problem-solver with strong communication skills who loves to turn challenges into victories.
  • A team player who believes in the power of unity and the thrill of a shared mission with the ability to work evenings, weekends, and holidays.

Mission: As a Connectivity Expert, you're not just selling; you're connecting hearts and tech! Your mission is to provide extraordinary experiences, making sure every guest leaves with a smile and the perfect AT&T solution in their pocket.

By submitting this application, you acknowledge and consent to be contacted by Alliance Mobile about your application via phone, SMS/text, email, and other electronic communications. Calls or texts may use an automated system and/or an AI-generated voice. Message and data rates may apply. Communications may be monitored or recorded for quality assurance, training, and compliance. All hiring decisions are made by human recruiters and hiring managers.

 

We utilize automated employment-related decision technology to evaluate applications for this position. Pursuant to the Americans with Disabilities Act (ADA) and applicable state and local laws, you have a legal right to request a reasonable accommodation or an alternative evaluation process if you have a disability. To request an accommodation, a human-conducted interview, or an alternative assessment, please contact our accommodations team directly at recruiting@alliancemobile.com.

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