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Assurance Wireless Representative Jobs (NOW HIRING)

Senior Wireless Engineer

Decatur, IL · On-site

$176K - $187K/yr

... Assurance: Leverage REST APIs and scripting (Python) to automate network provisioning ... Additional Skills (none specified) AllSTEM Representative Contact Info Account Executive: Nichols ...

Sr. Network QA Engineer

Edwardsville, IL · On-site

$97K - $133K/yr

Responsibilities : • Perform thorough quality assurance reviews of Fortinet, Juniper wireless ... technical representative, communicating quality assurance findings, process status, and ...

Call Center Representative

Savannah, GA · On-site

$15 - $18.75/hr

Call Center Representative Customer Service | Business Development Since opening our doors in 1993 ... assurance standards. Employees receive ongoing training and coaching to stay up to date on wireless ...

Promote a proactive safety culture, working with Health and Safety representatives to ensure ... Experience in the defense industry (contracting, operations, or quality assurance). * Familiarity ...

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Assurance Wireless Representative information

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How much do assurance wireless representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for assurance wireless representative in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is an Assurance Wireless Representative?

An Assurance Wireless Representative is a professional who helps customers access and manage government-supported wireless phone services provided by Assurance Wireless. Their main duties include assisting customers with eligibility verification, enrolling new users, answering questions about plans and services, and providing technical support for devices. These representatives often work in person at events, by phone, or online to ensure that qualifying individuals receive affordable or free wireless service. They play a key role in ensuring low-income customers can stay connected through the Lifeline Assistance program.

What are the key skills and qualifications needed to thrive as an Assurance Wireless Representative?

To thrive as an Assurance Wireless Representative, you need strong customer service skills, product knowledge of wireless services, and typically a high school diploma or equivalent. Familiarity with CRM systems, mobile device activation tools, and point-of-sale software is commonly required. Excellent communication, problem-solving abilities, and patience help representatives build trust and resolve customer issues effectively. These skills are crucial for delivering a positive customer experience, ensuring compliance, and meeting sales or service targets in a competitive telecommunications environment.

What are some common challenges faced by an Assurance Wireless Representative and how can they be addressed?

Assurance Wireless Representatives often encounter challenges such as helping customers navigate eligibility requirements for government assistance programs and resolving technical issues with mobile devices. Additionally, representatives may handle high call volumes and must maintain patience and professionalism when dealing with frustrated customers. Success in this role typically involves clear communication, empathy, and staying updated on program guidelines and product features. Proactive problem-solving and teamwork with other representatives and supervisors can also help address complex customer needs efficiently.
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Infographic showing various Assurance Wireless Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Senior Wireless Engineer

Decatur, IL • On-site

AllSTEM Connections
Recruiting and Staffing Services • 51 - 200 employees

$176K - $187K/yr

Temporary

Medical, Dental, Vision, Retirement

Re-posted 24 days ago


Job description

Job Title: Senior Wireless & Industrial Connectivity Architect
Role Overview
We are seeking a Senior Wireless & Industrial Connectivity Architect to drive the strategy, design, and lifecycle management of our mission-critical wireless ecosystems. This role sits at the intersection of traditional IT and operational technology (OT). You will be the technical lead for designing resilient, high-density wireless networks that power everything from corporate offices to high-velocity manufacturing environments.
This is a high-impact architecture role for an engineer who excels at managing the physics of RF in complex environments while simultaneously building the automation frameworks that keep the network running. If you are a practitioner who enjoys deep-dive RF spectrum analysis as much as you enjoy writing Python scripts to automate network provisioning, we want to talk to you.
Key Responsibilities
Architectural Strategy & RF Engineering
• End-to-End Design: Architect and design large-scale wireless ecosystems (Wi-Fi 6/6E, LTE/Cellular) across diverse environments. Create professional-grade RF documentation, including heat maps, capacity models, and topology designs.
• Complex RF Environments: Lead site surveys and spectrum analysis, identifying and remediating interference in high-density or "noisy" industrial zones.
• Industrial Mobility: Design and support high-availability networks for specialized operational technologies, including automated guided vehicles (AGVs), IoT sensor arrays, and barcode-intensive supply chain environments.
Network Operations & Automation
• Cloud-Managed Ecosystems: Manage and optimize cloud-native, enterprise-grade network platforms. Ensure resilient connectivity through a mix of terrestrial and satellite-based WAN solutions.
• Automated Assurance: Leverage REST APIs and scripting (Python) to automate network provisioning, configuration management, and alerting workflows. Move our infrastructure toward "Network-as-Code" standards.
• Operational Monitoring: Partner with platform/performance monitoring teams to ensure 24/7 visibility into network health, latency, and throughput.
Leadership & Governance
• Technical SME: Act as the final escalation point for the most challenging RF and wireless connectivity incidents. Perform root-cause analysis and implement long-term stability improvements.
• Roadmap Development: Collaborate with IT leadership on strategic technology investments, budget forecasting, and vendor lifecycle management.
Qualifications & Requirements
Minimum Qualifications
• Education: Bachelor's degree in IT, Electrical Engineering, Telecommunications, or related field (or equivalent professional experience).
• Experience Baseline: Minimum of seven (7) years in enterprise-scale wireless network architecture and design.
• RF Engineering: Demonstrated experience conducting professional RF site surveys (using Ekahau/iBwave/AirMagnet) and troubleshooting multipath fading/interference issues.
• Core Networking: Strong grasp of TCP/IP, BGP/OSPF, VLANs, and QoS; proven experience managing enterprise-grade switching/routing infrastructure.
• Tools/Compliance: Strong experience with cloud-managed enterprise wireless and device compliance platforms (e.g., Intune/Microsoft Endpoint Manager).
Preferred Attributes
• Certifications: Professional-level wireless/enterprise networking certifications (e.g., CCNP Enterprise/Wireless, or similar).
• Automation: Proficiency in Python and REST API integration; experience with Git-based version control for network configurations.
• Industrial Experience: Proven ability to align wireless standards with the specific uptime requirements of manufacturing/OT environments.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA