Assurance Wireless Representative information
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$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
How much do assurance wireless representative jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for assurance wireless representative in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
An Assurance Wireless Representative is a professional who helps customers access and manage government-supported wireless phone services provided by Assurance Wireless. Their main duties include assisting customers with eligibility verification, enrolling new users, answering questions about plans and services, and providing technical support for devices. These representatives often work in person at events, by phone, or online to ensure that qualifying individuals receive affordable or free wireless service. They play a key role in ensuring low-income customers can stay connected through the Lifeline Assistance program.
To thrive as an Assurance Wireless Representative, you need strong customer service skills, product knowledge of wireless services, and typically a high school diploma or equivalent. Familiarity with CRM systems, mobile device activation tools, and point-of-sale software is commonly required. Excellent communication, problem-solving abilities, and patience help representatives build trust and resolve customer issues effectively. These skills are crucial for delivering a positive customer experience, ensuring compliance, and meeting sales or service targets in a competitive telecommunications environment.
Assurance Wireless Representatives often encounter challenges such as helping customers navigate eligibility requirements for government assistance programs and resolving technical issues with mobile devices. Additionally, representatives may handle high call volumes and must maintain patience and professionalism when dealing with frustrated customers. Success in this role typically involves clear communication, empathy, and staying updated on program guidelines and product features. Proactive problem-solving and teamwork with other representatives and supervisors can also help address complex customer needs efficiently.
More about Assurance Wireless Representative jobs What are popular job titles related to Assurance Wireless Representative jobs?
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