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Assurance Wireless Representative Jobs (NOW HIRING)

The requirements listed below are representative of the knowledge, skill, and/or ability required ... • Knowledge of wireless communications and network systems., Proficient. • Intermediate ...

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

We lead the way in the design, deployment, and support of high performance wireless networks and ... This leadership role oversees network monitoring, incident response, service assurance, and ...

Receive calls from prospective and existing customers about digital home services (wireless, cable ... goals and meeting quality assurance requirements. Qualifications Requirements/ Skills:

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Assurance Wireless Representative information

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$11

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How much do assurance wireless representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for assurance wireless representative in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is an Assurance Wireless Representative?

An Assurance Wireless Representative is a professional who helps customers access and manage government-supported wireless phone services provided by Assurance Wireless. Their main duties include assisting customers with eligibility verification, enrolling new users, answering questions about plans and services, and providing technical support for devices. These representatives often work in person at events, by phone, or online to ensure that qualifying individuals receive affordable or free wireless service. They play a key role in ensuring low-income customers can stay connected through the Lifeline Assistance program.

What are the key skills and qualifications needed to thrive as an Assurance Wireless Representative?

To thrive as an Assurance Wireless Representative, you need strong customer service skills, product knowledge of wireless services, and typically a high school diploma or equivalent. Familiarity with CRM systems, mobile device activation tools, and point-of-sale software is commonly required. Excellent communication, problem-solving abilities, and patience help representatives build trust and resolve customer issues effectively. These skills are crucial for delivering a positive customer experience, ensuring compliance, and meeting sales or service targets in a competitive telecommunications environment.

What are some common challenges faced by an Assurance Wireless Representative and how can they be addressed?

Assurance Wireless Representatives often encounter challenges such as helping customers navigate eligibility requirements for government assistance programs and resolving technical issues with mobile devices. Additionally, representatives may handle high call volumes and must maintain patience and professionalism when dealing with frustrated customers. Success in this role typically involves clear communication, empathy, and staying updated on program guidelines and product features. Proactive problem-solving and teamwork with other representatives and supervisors can also help address complex customer needs efficiently.
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Infographic showing various Assurance Wireless Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

EMC and Wireless Manager

Baltimore, MD • On-site

Eurofins Scientific
Scientific Research and Development Services • 10K+ employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago


Eurofins rating

7.5

Company rating: 7.5 out of 10

Based on 181 frontline employees who took The Breakroom Quiz


Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

    Job Description

    Join Eurofins, a global leader in Testing, Inspection, and Certification (TIC), as the Manager EMC and Wireless for our state-of-the-art EMC and Wireless laboratory in Maryland. This high-impact leadership role focuses on operational excellence, innovation, and building strong client relationships to advance technology testing. Be part of a collaborative team shaping the future of our industry in Maryland!

    Manager EMC and Wireless responsibilities include, but are not limited to, the following:

      • Lead with Vision: Foster a positive, inclusive lab culture, prioritizing employee engagement, confidentiality, and collaboration with HR to ensure consistent policy application.
      • Build Client Relationships: Partner with Sales to drive revenue growth through exceptional customer engagement and service delivery.
      • Champion Safety: Promote a proactive safety culture, working with Health and Safety representatives to ensure compliance with EPA, DOT, OSHA, and DOL regulations.
      • Optimize Operations: Prioritize operational activities to deliver high-quality analytical data, meet key goals, and ensure on-time client delivery.
      • Strategic Collaboration: Partner with leadership to align on laboratory goals, maintain accreditations/certifications, and implement effective sales strategies to support growth.
      • Support Financial Goals: Contribute to maintaining a positive operating margin and achieving annual budget targets through efficient resource management.
      • Inspire and Develop Talent: Communicate lab goals, mentor key staff, and maintain optimal staffing levels to support operational needs.
      • Innovate and Share Best Practices: Collaborate across Eurofins laboratories to implement best practices, enhance productivity, and elevate customer service.
      • Manage Resources: Oversee laboratory purchases, including capital spending, to support business objectives and operational efficiency.
      • Uphold Integrity: Enforce company policies on Quality, Safety, Ethics, and Standard Operating Procedures.
      Qualifications

      Minimum Educational Qualifications:

      • Bachelor's degree in Engineering (e.g., Electrical, Mechanical, or related field) with minimum 6 years of experience in EMC testing, manufacturing, R&D, or compliance; or
      • Master's degree in a relevant field with minimum 4 years of experience; or
      • High school diploma/GED with minimum 10 years of directly related experience (minimum 2 years of industry experience = minimum 1 year of college in a related major).

      Basic Minimum Qualifications:

        • Leadership experience in a laboratory or TIC industry setting.
        • Expertise in EMC testing per FCC, ANSI, EN, ETSI, MIL, or RTCA standards.
        • Experience in the defense industry (contracting, operations, or quality assurance).
        • Familiarity with EPA, DOT, OSHA, and DOL regulations.
        • Strong communication, negotiation, and problem-solving skills.
        • Ability to prioritize, delegate, and thrive in a fast-paced environment.
        • Experience managing budgets is a plus.
        • Authorization to work in the United States indefinitely without restriction or sponsorship

        Additional Requirements:

        • Complete Eurofins Annual ITAR Awareness Training and maintain good standing.
        • Ability to travel for business purposes.
        • Physical ability to sit for extended periods and lift up to 30 pounds.
        Additional Information

        Position is full-time working, Monday- Friday 8:30am-5:30pm, with overtime as needed. Candidates currently living within a commutable distance of Baltimore, MD are encouraged to apply.

        • Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
        • Life and disability insurance
        • 401(k) with company match
        • Paid vacation and holidays

        #LI-KS1

        Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.


        What Eurofins employees say

        Pay

        Benefits

        Hours and flexibility

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        About Eurofins

        Sourced by ZipRecruiter

        Industry

        Scientific research and development services, biotechnology research and development and environmental consulting services

        Company size

        10,000+ Employees

        Headquarters location

        Leacock, PA, US